Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Process Agent
Kone Elevator India Pvt Ltd
Chennai
02.2021 - 10.2024
Conducted regular surveys and addressed customer queries via email.
Cultivated strong customer relationships to enhance satisfaction with services.
Monitored calls and provided feedback to agents, improving performance and efficiency.
Resolved inquiries through professional email communication, maintaining positive company image.
Implemented strategies to capitalize on new opportunities.
Customer relationship officer
Fullerton India limited.
Chennai
01.2016 - 01.2019
Streamlined loan processing and documentation to enhance efficiency for clients.
Cultivated relationships with internal and external clients to improve service delivery.
Conducted training sessions on operational procedures and policies for new staff members.
Managed customer inquiries through email, ensuring prompt responses.
Officer
TESCO.
Bengaluru
01.2015 - 01.2016
Monitored UK Tesco store operations through regular report analysis and email communication.
Trained new staff on protocols and technical procedures.
Tracked customer inquiries using an effective ticketing system to ensure timely resolutions.
Regularly sent reports to track operational records of Tesco stores.
Customer support officer
MPHASIS INDIA PVT LTD.
Bengaluru
01.2014 - 01.2015
Administered customer calls to resolve complaints regarding insurance policies.
Assisted new joiners with the insurance process to ensure smooth onboarding.
Handled customer inquiries and provided detailed product information.
Delivered exceptional customer service to address and rectify complaints promptly.
<ul>
<li>Responsibilities -Process Engineering: -</li>
<li>Responsible for making SOP on required process flow for overall manufacturing.</li>
<li>Responsible for doing validation and closing buy off points in line before starting an NPI.</li>
<li>Making process mapping for on scrap and process issues to increase productivity in manufacturing.</li>
<li>Responsible for doing analysis and making actions against failure to reduce production loss.</li>
<li>Achieving standard targets requirement from customer end related to yield and scrap.</li>
<li>Responsible for confirming QOC and OBA failures and as well as making analysis on that and sharing RCA (Root Cause and Analysis) to CFT (Cross Functional Team).</li>
<li>Conducting MOM (Minutes of Meeting) on daily basis Among the Yield, Scrap and Production.</li>
<li>Responsible for preparing PFMEA on process stages inline.</li>
<li>Making a SWR (Special Work Request) for any process change to improve yield and productivity.</li>
<li>Responsible for making reports based on analysis with PPT, and conducting CFT to present reports for failure reduction.</li>
<li>Maintaining good yield graphs toward the given targets.</li>
<li>Time study, standard time and manpower request, capacity analysis, and line balancing analysis.</li>
<li>Preparing DFMA reports of manufacturing and assembly based on criticality. Process improvement activities and continuous improvement of the manufacturing process, material handling, and line layout.</li>
<li>Organizing and executing all process activities, such as rejection and scrap reduction.</li>
</ul> at Sunny Opotech India Pvt.Ltd<ul>
<li>Responsibilities -Process Engineering: -</li>
<li>Responsible for making SOP on required process flow for overall manufacturing.</li>
<li>Responsible for doing validation and closing buy off points in line before starting an NPI.</li>
<li>Making process mapping for on scrap and process issues to increase productivity in manufacturing.</li>
<li>Responsible for doing analysis and making actions against failure to reduce production loss.</li>
<li>Achieving standard targets requirement from customer end related to yield and scrap.</li>
<li>Responsible for confirming QOC and OBA failures and as well as making analysis on that and sharing RCA (Root Cause and Analysis) to CFT (Cross Functional Team).</li>
<li>Conducting MOM (Minutes of Meeting) on daily basis Among the Yield, Scrap and Production.</li>
<li>Responsible for preparing PFMEA on process stages inline.</li>
<li>Making a SWR (Special Work Request) for any process change to improve yield and productivity.</li>
<li>Responsible for making reports based on analysis with PPT, and conducting CFT to present reports for failure reduction.</li>
<li>Maintaining good yield graphs toward the given targets.</li>
<li>Time study, standard time and manpower request, capacity analysis, and line balancing analysis.</li>
<li>Preparing DFMA reports of manufacturing and assembly based on criticality. Process improvement activities and continuous improvement of the manufacturing process, material handling, and line layout.</li>
<li>Organizing and executing all process activities, such as rejection and scrap reduction.</li>
</ul> at Sunny Opotech India Pvt.Ltd