Summary
Overview
Work History
Education
Skills
Language
Certification
Timeline
Generic
Sravya Sanjay

Sravya Sanjay

Chennai

Summary

  • Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations.

Overview

11
11
years of professional experience
5
5
Certifications

Work History

Process Agent

Kone Elevator India Pvt Ltd
Chennai
02.2021 - 10.2024
  • Conducted regular surveys and addressed customer queries via email.
  • Cultivated strong customer relationships to enhance satisfaction with services.
  • Monitored calls and provided feedback to agents, improving performance and efficiency.
  • Resolved inquiries through professional email communication, maintaining positive company image.
  • Implemented strategies to capitalize on new opportunities.

Customer relationship officer

Fullerton India limited.
Chennai
01.2016 - 01.2019
  • Streamlined loan processing and documentation to enhance efficiency for clients.
  • Cultivated relationships with internal and external clients to improve service delivery.
  • Conducted training sessions on operational procedures and policies for new staff members.
  • Managed customer inquiries through email, ensuring prompt responses.

Officer

TESCO.
Bengaluru
01.2015 - 01.2016
  • Monitored UK Tesco store operations through regular report analysis and email communication.
  • Trained new staff on protocols and technical procedures.
  • Tracked customer inquiries using an effective ticketing system to ensure timely resolutions.
  • Regularly sent reports to track operational records of Tesco stores.

Customer support officer

MPHASIS INDIA PVT LTD.
Bengaluru
01.2014 - 01.2015
  • Administered customer calls to resolve complaints regarding insurance policies.
  • Assisted new joiners with the insurance process to ensure smooth onboarding.
  • Handled customer inquiries and provided detailed product information.
  • Delivered exceptional customer service to address and rectify complaints promptly.

Education

B. TECH - ECE

JAWAHARLAL TECHNOLOGICAL UNIVERSITY
ANANTAPUR
01.2013

INTERMEDIATE -

ANDHRA PRADESH STATE BOARD
Vijayawada
01.2009

Skills

  • Time management
  • Leadership
  • Problem solving
  • Effective communication
  • Team collaboration
  • Adaptability
  • Documenting information
  • Goal-oriented mindset

Language

English
Intermediate (B1)
B1
Kannada
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1

Certification

HR Operations.

Timeline

Process Agent

Kone Elevator India Pvt Ltd
02.2021 - 10.2024

Customer relationship officer

Fullerton India limited.
01.2016 - 01.2019

Officer

TESCO.
01.2015 - 01.2016

Customer support officer

MPHASIS INDIA PVT LTD.
01.2014 - 01.2015

B. TECH - ECE

JAWAHARLAL TECHNOLOGICAL UNIVERSITY

INTERMEDIATE -

ANDHRA PRADESH STATE BOARD
Sravya Sanjay