Srawan Shankar
GURGOAN
Summary
Dynamic Sales Manager with over 6 years of experience driving customer engagement and operational excellence in the fitness industry. Proven expertise in managing teams, developing marketing strategies, and enhancing customer satisfaction through effective communication and service delivery. Adept at analyzing market trends to identify growth opportunities and implementing training programs that boost team performance and retention. Committed to fostering a collaborative environment that supports achievement of targets and elevates brand visibility. Ready to leverage comprehensive industry knowledge to make a significant impact in a leadership role.
Overview
9
9
years of professional experience
Work History
Sale Manager
Fitness&moreGym
Gurgoan
02.2025 - Current
- Handling company inquiries
- Handling a team of Two Branch
- Helping team to archive the Targets
- Respond to customer queries in a timely and accurate way via phone or by chat
Marketing Associate/ Team Leader
RoboMantra
Gurgaon
06.2021 - 01.2023
- Assist in training junior Customer support representative
- Assigning data to my colleagues
- Handling a team of 10 people
- Resolving the team issues & taking the matter to the management
- Respond to customer queries in a timely and accurate way via phone or by chat
- Update our internal databases with information
- Inform customer about the product and convince them to avail the class
- Follow up with customers
- Gather customer feedback
Customer Support Executive
Contact Point 360 – CueMath
Gurgaon
05.2020 - 05.2021
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Developed training materials for new team members, improving onboarding processes.
- Analyzed customer feedback to identify trends, driving improvements in service quality.
- Assisted in sales efforts by identifying upsell opportunities and promoting additional services.
Front Office Executive & Marketing
Fitness&moreGym
GURGOAN
04.2016 - 04.2020
- Managed front office operations, ensuring seamless customer service and efficient appointment scheduling.
- Developed and implemented marketing strategies to increase gym membership and brand visibility.
- Collaborated with team members to enhance client engagement and retention initiatives.
- Analyzed market trends to identify opportunities for growth and improved service offerings.
- Trained new staff on operational procedures and customer service excellence.
Education
12 - Arts
SUMI
Kālimpong03.2016
10 - All Subjects
SUMi
Kālimpong, West Bengal03.2014
Skills
- MS Office
- Lead generation
- Sales planning
- Sales closing techniques
- Goal setting
- Sales team training
- Employee motivation
- Sales reporting
- Excel
- Word
- PowerPoint
Hobbies and Interests
- PASSIONATE ABOUT MUSIC & COOKING
- Watching Movies
- Travelling
Languages
- Hindi,
- English,
- Nepali,
Timeline
Sale Manager
Fitness&moreGym
02.2025 - Current
Marketing Associate/ Team Leader
RoboMantra
06.2021 - 01.2023
Customer Support Executive
Contact Point 360 – CueMath
05.2020 - 05.2021
Front Office Executive & Marketing
Fitness&moreGym
04.2016 - 04.2020
12 - Arts
SUMI
10 - All Subjects
SUMi
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