Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Srawan Shankar

GURGOAN

Summary

Dynamic Sales Manager with over 6 years of experience driving customer engagement and operational excellence in the fitness industry. Proven expertise in managing teams, developing marketing strategies, and enhancing customer satisfaction through effective communication and service delivery. Adept at analyzing market trends to identify growth opportunities and implementing training programs that boost team performance and retention. Committed to fostering a collaborative environment that supports achievement of targets and elevates brand visibility. Ready to leverage comprehensive industry knowledge to make a significant impact in a leadership role.

Overview

9
9
years of professional experience

Work History

Sale Manager

Fitness&moreGym
Gurgoan
02.2025 - Current
  • Handling company inquiries
  • Handling a team of Two Branch
  • Helping team to archive the Targets
  • Respond to customer queries in a timely and accurate way via phone or by chat

Marketing Associate/ Team Leader

RoboMantra
Gurgaon
06.2021 - 01.2023
  • Assist in training junior Customer support representative
  • Assigning data to my colleagues
  • Handling a team of 10 people
  • Resolving the team issues & taking the matter to the management
  • Respond to customer queries in a timely and accurate way via phone or by chat
  • Update our internal databases with information
  • Inform customer about the product and convince them to avail the class
  • Follow up with customers
  • Gather customer feedback

Customer Support Executive

Contact Point 360 – CueMath
Gurgaon
05.2020 - 05.2021
  • Delivered exceptional customer service, resolving inquiries and issues efficiently.
  • Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
  • Developed training materials for new team members, improving onboarding processes.
  • Analyzed customer feedback to identify trends, driving improvements in service quality.
  • Assisted in sales efforts by identifying upsell opportunities and promoting additional services.

Front Office Executive & Marketing

Fitness&moreGym
GURGOAN
04.2016 - 04.2020
  • Managed front office operations, ensuring seamless customer service and efficient appointment scheduling.
  • Developed and implemented marketing strategies to increase gym membership and brand visibility.
  • Collaborated with team members to enhance client engagement and retention initiatives.
  • Analyzed market trends to identify opportunities for growth and improved service offerings.
  • Trained new staff on operational procedures and customer service excellence.

Education

12 - Arts

SUMI
Kālimpong
03.2016

10 - All Subjects

SUMi
Kālimpong, West Bengal
03.2014

Skills

  • MS Office
  • Lead generation
  • Sales planning
  • Sales closing techniques
  • Goal setting
  • Sales team training
  • Employee motivation
  • Sales reporting
  • Excel
  • Word
  • PowerPoint

Hobbies and Interests

  • PASSIONATE ABOUT MUSIC & COOKING
  • Watching Movies
  • Travelling

Languages

  • Hindi,
  • English,
  • Nepali,

Timeline

Sale Manager

Fitness&moreGym
02.2025 - Current

Marketing Associate/ Team Leader

RoboMantra
06.2021 - 01.2023

Customer Support Executive

Contact Point 360 – CueMath
05.2020 - 05.2021

Front Office Executive & Marketing

Fitness&moreGym
04.2016 - 04.2020

12 - Arts

SUMI

10 - All Subjects

SUMi

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Srawan Shankar