SREE CHARAN NOOKALA
Hyderabad
Summary
Detail-oriented professional with 1 year of operations support experience at Wipro Ltd, focusing on client data management and process optimization. Proven ability to enhance stakeholder communication and streamline workflows. Proficient in Excel, Salesforce, and KYC processes, contributing to improved operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate
Wipro Limited
Hyderabad
12.2021 - 01.2023
- Managed customer onboarding requests and number management (port-ins/new activations) for AT&T, a major U.S. telecom provider, processing up to 25 service requests per day
- Accessed and updated case data via Salesforce CRM and internal company tools, maintaining 100% adherence to internal process SLAs.
- Reviewed request data uploaded in Excel; identified and corrected incorrect or missing data by directly communicating with AT&T sales teams and customers via Outlook emails and internal chat tools.
- Maintained an error rate of less than 2%, ensuring a high level of accuracy in processing sensitive telecom data.
- Handled confidential customer information with strict adherence to data privacy standards, laying a foundation for regulatory compliance understanding.
Education
PGDM - FINANCE AND MARKETING
Vignana Jyothi Institute of Management
Hyderabad06.2024
B.B.A - FINANCE
Amity University
Hyderabad06.2021
Skills
- Microsoft Excel (VLOOKUP, Pivot Tables)
- Client Data Management
- KYC & AML
- Salesforce CRM
- Quality assurance
- Process improvement
Certification
- “Microsoft Excel: Beginner to Advanced 2025 with ChatGPT” by Udemy
- “Anti-Money Laundering Concepts: AML, KYC and Compliance” by Udemy
Projects
Capital Structure Ratios of Reliance: Conducted a financial comparison between Reliance and Wipro Ltd. by analyzing five key ratios: Debt Ratio, Debt-to-Equity Ratio, Proprietary Ratio, Fixed Asset Ratio, and Interest Coverage Ratio
Websites
INTERNSHIPS
- Shriram Finance Ltd – Competitive Position Analysis May 2020 – June 2020
- Conducted a detailed financial analysis of the competitive positioning of Shriram Life Insurance in comparison to Max Life Insurance, using several ratios.
- Evaluated strengths, weaknesses to provide strategic insights.
- Kotak Mutual Funds – Performance Analysis of Mutual Funds May 2023 – July 2023
- Assisted in a project focused on analyzing the performance of mutual funds in relation to demographic factors.
- Designed and developed a comprehensive questionnaire to assess mutual fund performance, gathering insights from a sample size of 70 participants.
- Determined correlation between participant age and risk tolerance by analyzing the investment portfolios of 70 participants; findings indicated younger investors preferred high-growth stocks and older investors favored bonds.
Timeline
Associate
Wipro Limited
12.2021 - 01.2023
PGDM - FINANCE AND MARKETING
Vignana Jyothi Institute of Management
B.B.A - FINANCE
Amity University
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