Sreedevi ManjuBala Govindarajan

Operations Head – South India

• Spearheaded overall business operations across South India, ensuring smooth administration and process efficiency.
• Managed purchase, stock, and vendor coordination with strong cost control and timely supply chain support.
• Handled business development, B2B partnerships, and credit management to expand market presence and drive growth.
• Oversaw finance, billing, and purchase entries, ensuring accurate reporting and cash-flow management.
• Led people management, including HR, attendance, payroll communication, and team delegation.
• Drove forecasting, budgeting, and revenue model execution, aligning operations with profitability goals.
• Provided Executive Assistance to the Chairman, including:
  Preparing strategic business reports, presentations, and market analysis for decision-making.
  Coordinating high-level meetings, agendas, and follow-ups across departments.
  Handling confidential correspondence and communication on behalf of the Chairman.
  Supporting project planning, monitoring execution, and aligning outcomes with business goals.
  Acting as a bridge between the Chairman and internal teams/vendors for seamless coordination.

• Conducting Workshop / Promotion and supporting for Admission Drive in all Schools & Colleges (arts & science, Engineering & Dental College)
• Vendor Management– CCTV, broadband, Biometric, school furnitures and stationery materials
• Individual Institution wise– Analysis Report– studying the Location/People Income/ Nature of the employment –setting the Target
• Website Management - Website update, Social media marketing, Admission Campaign, Outdoor Marketing & Promotion
• Working closely with the Director, Principal, and the Admission Coordinators to achieve the set Target.
• Working closely with the Digital Marketing Team – School Engagement Activities, Social Media Promotional and Admission Activities– live stream
• Content Development for E-Brochure
• Co-Scholastic E-Content Structured curriculum development with 35 weeks lesson plan and Video lesson development for Google Classroom

• Responsible for Revenue Generation – Target – 6 crores for Co-Scholastic Premium program given as a during school activity– 28 Schools in Chennai & other Districts of Tamilnadu.
• Designing the Revenue Generation Program for the Academic year (during school program/online/blended program)
• Promoting the Cambridge Examination exam as a Revenue Generation Program - Center Exam Manager (CEM) for Cambridge English International Examination
• Conducting Workshop / Promotion and supporting for Admission Drive in all Schools.
• Vendor Management– Monthly Profit and Loss Account responsibility
• Individual School wise– Analysis Report– studying the Location/People Income/ Nature of the employment –setting the Target
• Working closely with the Director, Principal, and the Admission Coordinators to achieve the set Target.
• Working closely with the Digital Marketing Team – School Engagement Activities, Social Media Promotional and Admission Activities– live stream
• Content Development for E-Brochure
• Co-Scholastic E-Content Structured curriculum development with 35 weeks lesson plan and Video lesson development for Google Classroom

• Strategic Planning and defining approach for business growth and business expansion.
• Second line for the CEO
• Setting up the target and providing necessary training to team regarding the approach.
• Strengthening in all departments to the set goals.
• Business development through identifying the franchise opportunity.
• Sole responsible for Customer satisfaction and retention.
• Sole responsible for Sales and Marketing

• Implement and execute targeted plans to achieve product-specific goals.
• Track all leads and maximize conversion rates through effective team management.
• Drive multi-product sales to increase overall revenue.
• Provide support to the sales team, ensuring successful closures with high-quality service delivery.
• Optimize batch planning and oversee daily operational activities for efficiency.
• Manage Management Information Systems (MIS) and coordinate with the Accounts and Administration departments.
• Ensure timely resolution of all customer complaints.
• Develop profitability plans by product and center to drive business growth.
• Focus on new business development while ensuring high levels of client retention.
• Plan and execute marketing activities, including Above The Line (ATL) and Below The Line (BTL) strategies, as well as promotional campaigns.
• Build and nurture strong professional partnerships with educational institutions and other key business partners.

• Company Overview: Singapore
• Deliver high-quality telemarketing services, focusing on credit card and personal loan offerings, directly to customers.
• Ensure full compliance with all regulations and procedures in the account opening and account maintenance processes.
• Build and maintain strong, long-term banking relationships with both existing and potential customers.
• Assist customers in selecting the appropriate coverage options, guide them through the plan setup, and provide accurate billing information (monthly or annually).
• Uphold the highest standards of service delivery to customers, helping to cultivate customer loyalty through quality products and services.
• Collaborate with team members to meet customer banking and concierge needs while achieving sales targets and business objectives.
• Actively cross-sell relevant promotions and products tailored to the customer's needs.
• Foster interest in each customer interaction and actively pursue sales opportunities.
• Identify potential cross-sell opportunities during customer interactions to enhance service offerings.
• Consistently provide exceptional service to ensure total customer satisfaction.
• Serve as a one-stop solution for customers, offering personalized assistance over the phone regarding banking products, account inquiries, and services in an efficient manner.
• Singapore

• Conducting promotional activities for increasing the productivity of the company.
• Presenting and explaining insurance policy options based upon prospective clients' needs.
• Gaining new business by identifying and exploiting opportunities in the local market.
• Developing and maintaining good working relationships with clients, primarily insurance brokers and independent financial advisers.
• Monitoring and reporting on performance against agreed sales targets, sometimes including monitoring the Performance of other sales staff.
• Delivering good customer service by responding swiftly to queries and concerns from clients.
• Determine the price tag and discount rates.
• Resolve the customer’s grievances.
• Monitor customer’s preferences and determine focus on sales efforts.
• Working closely with clients, continuously provide them investment advice and attempt to meet their clients financial and investment goals.
• Assist the sales manager in day to day work.
• Performed market research surveys on customer needs and requirements and generated repeat business through successful client follow-up.

• Achieve marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews.
• Developed 10 Lakhs Market within six months by understanding market from the scratch.
• Meet marketing and sales financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.
• Determined annual and gross-profit plans by forecasting and developing annual sales quotas for regions.
• Accomplished marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business.