Summary
Overview
Work History
Education
Skills
Interests
Timeline
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SREE RAGHAVI

Bengaluru,Karnataka

Summary

Diligent as taking supervisor with experience managing phone, online and consultative communications with customers. Proactively identified great opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly. Logical I was handling escalation calls bringing One years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.



To use the skills acquired during the years of my technical education and sharpen my skills, I am a very practical person with an amiable disposition and strong cultural values. I strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Executive

247.ai
Bangalore, Karnataka
11.2020 - Current
  • Managed 80 to 95 incoming calls each day with utmost professionalism and knowledgeable service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered basic technical support for clients on wide range of company products.
  • Answered customer questions about product availability and shipment times.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Organized data on current trends and prepared presentations for senior leadership to highlight areas of strength and opportunities for improvement.
  • Cross-trained and provided back up for customer service managers.
  • Resolved Technical issues over phone with customers daily.

Education

Bachelor Of Computer Applications - Computer And Information Systems Security

CMR INSTITUTE of MANAGEMENT STUDIES
Bangalore
03.2017 - 03.2021

HSC - Computer Science And Programming

Vetri Vikaas Educational Institute
Namakkal
03.2016 - 03.2017

SSLC -

Vidyaa Vikas International School
Trichengode
03.2014 - 03.2015

Skills

Relationship building

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Interests

When I worked in for International voice process I loved talking with the Americans for reason as in like the way of style and talking to people with respect I loved it because it was Interesting and drive me crazy I respect that

Dance is a form of expression that brings people together, allows them to be creative in new ways, and is a fantastic way to escape the stresses and cares of everyday life

Drawing is a creative and enjoyable hobby, and there’s no doubt about it It’s no surprise that so many people love doing it However, with many other creative pursuits, it’s easy to run out of ideas!

Timeline

Customer Service Executive

247.ai
11.2020 - Current

Bachelor Of Computer Applications - Computer And Information Systems Security

CMR INSTITUTE of MANAGEMENT STUDIES
03.2017 - 03.2021

HSC - Computer Science And Programming

Vetri Vikaas Educational Institute
03.2016 - 03.2017

SSLC -

Vidyaa Vikas International School
03.2014 - 03.2015
SREE RAGHAVI