Vani Pasupuleti

• Fully manage each day’s appointment sessions
• Carry out reminder calls to customers for appointments
• Monitor session progress and backfill appointments where necessary
• Identify additional support with other sites where necessary in management of the appointment session
• Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
• Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link • Arrange travel for customers who require assistance in getting to their appointment
• Provide a professional outstanding service to customers in line with CHDA vision and values
• Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
• Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
• Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
• Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
• Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
• Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
• Carry out stop and searches for any missing customer files
Prepare and distribute confidential customer documentation securely across different teams within CHDA
• Arrange and set up additional equipment for Health Care Practitioners

• Managed employee disputes by employing conflict resolution techniques.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.