Sreedevi Arigela

• Backup Refresh Program Manager to Implement Tapeless backup solution in 8 countries (HK, CN, UAE, US, BD, IN, JP & MY) and 21 DCs
• Migrating from current backup solution Net backup, Veritas and ArcServe to Cohesity
• Project Plans / Project Budget / payments
• Client coordination to understand the requirements
• Conducting sessions with the clients and technical teams
• Enhanced team productivity by providing guidance on effective time management and prioritization techniques
• Managing HCL and Cohesity teams.
• Waterfall and Agile methodology by adhering to the drastic changes in the scope.
• Hardware Procurement / RFPs
• Creating and updating project documents on regular basis (Confluence / SharePoint)
• Closely working with the In Country teams and following the regulations
• Risk Register / Issue log
• PWC and PSC meetings
• Storage Optimization workshops
• Change Management / DC access requests
• SAT / OAT / Go-Live
• Hitachi Storage Migrations
• TTO Global Silver award from Client and Pat on Back award from Tech Mahindra

• Understanding customer requirements and developing and steering projects as per set plans to ensure their completion on schedule and within budgets
• Maintained schedules to meet key milestones at every project phase and reporting the status to stakeholders
• Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Managing Project Change Requests (PCRs) raised by clients so that projects are delivered as per the scope
• Creating and updating project documents on regular basis
• Closing the projects by collecting sign-off, documenting lessons learnt and conducting customer satisfaction surveys

• Project Manager for CBU BizCloud Customers (40+) across EMEA and US Regions:

· Proactively rendered spontaneous application support to top Insurance client and effectively managing over 10,000 servers for streamlined IT operations; resolving issues for smooth functioning of applications & providing critical outages support to clients

· Client coordination and first point of contact for all project updates / issues etc.

· Billing activities (start and stop billing)

· Decommission and provisioning of VMs within stipulated SLA resulted in zero penalties

· Facilitating & ensuring continuous support to DXC Internal and client teams

· Managing Client account IDs (recertification and deletion) to enhance the security of the environment

· Supporting Change Requests as per Change Management Process based on client / end-user requirements

· Ensuring high level of customer satisfaction by prompt response/troubleshooting & resolution of defects

· Liaising with Customers, Technical teams and account SDMs to ensure flawless provisioning

· Providing support for issues that are escalated from the Technical Support Triage Team; managing complaints and participating with teams investigating issues

· Ensuring processes & support plans are well designing for maintenance of products within defined performance specifications

· Leading and monitoring their performance for maintaining excellence in IT operations

· Client Audit support, SOPs and training programs for Cyber Firewall, Load Balancing, SQL and Cloud Ops Teams to ensure Customer Satisfaction

· Effectively delivered end-to-end services for VM and Physical server builds

· Proactively identified unused storage / IPs and utilized wherever required.

Project Manager for 3PAR v400 Storage migration projects in US Regions (Virtual Private Cloud) :

· Supporting change requests & Backup activities

· Working closely with Wintel, Linux and storage team

· Planning and executing 3PAR v400 migration activities to help Organization to save USD 75K

· Ensuring prerequisites are met before migrating

· Decommission of old LUNs thus ensuring data-security and cost savings of 20K USD/month

· Daily, weekly and monthly project status updates and dashboards

· 75K USD additional service charges per month has been saved by successfully migrating 30 accounts in 2 months

Microsoft Cloud Vantage Service Offerings team and Office 365 (SaaS) :
• Tracking the Proposal status & Communication Management
• Identifying, managing & tracking risks, issues & changes to the requirements to avoid risk
• Coordinating requirements with various teams.
• To manage Response Traceability Matrix (RTM).
• Analyzing the customer requirements with the help of technical teams.
• Pricing calculation based on the current email environment (Exchange, Lotus Notes, GroupWise and IMAP), number of mailboxes, size, IT Organizations, SSO etc.
• Ensure the process compliance & to check all the required artifacts in place.
• Coordinating with the Sales team (field), Architects, Enterprise Managers, Program Managers and EPG team (Product team), competency leads for creating a compelling solution/Proposal.
• First level of contact for CoE (Centre of Excellence) team and HQ and communicate with Executives and high-level stakeholders
• Preparation of SOPs, training plan and dashboards to C-level executives
• Win/Loss deal status to observe the project retrospectively
• Preparation of Checklists based on changes rolling over every Financial Year.
• Design effective client presentations, templates and final proposal packaging.
• Create, maintain and update libraries which contain write-ups, boiler plates, case studies, references, success stories and FAQs with ready-to-use content which can be incorporated into proposals.
• Submitting deliverables to field within given deadline.
• Established rigorous quality assurance procedures leading to fewer errors in final submissions.
• Coordinated communication with all areas of enterprise teams. Reviewed competitors'' proposals to assess strengths and weaknesses, informing strategic positioning for subsequent bids.

· Responding to RFPs, authorizing the content.

· Quality check

· Involved in Transition process/documentation/SOPs/process maps, QMS and dashboard automation/QCP.

· Preparing Internal and External Quality reports.

· Attending Conference calls of clients and Vendors.

· Preparing Power Point Presentations based on the process requirement.

· Preparing monthly dash boards and weekly dash boards.

· Query clarifications via e-mail and conference calls.

· Client coordination

· Part of transition team/documentation/SOPs/process maps, QMS and dashboard automation/QCP.

· Preparing Internal and External Quality reports.

· Preparing Power Point Presentations based on the process requirement.

· Preparing monthly dash boards and weekly dash boards.