Sreedevi Arigela

• Program Manager
  Tech Mahindra, Hyderabad, India
  PEGA DECISIONING - HSBC CIIOM
  PEGA CLOUD 2,0 TO 3.0 MIGRATION - Roche
  2022-09 -
  2026-01
  Resource allocation for modernization,
  Greenfield implementation, Pega CDH Infinity
  hosted on the GCP cloud in a multi-app
  environment.
  •Finally, end-to-end testing will be conducted
  before go-live.
  •Milestone sign-off and • invoice clearance.
  • Resource onboarding/offboarding.
  Coordination with marketing and business
  teams.
  • SDLC planning.
  GCP, ETL, DevOps, and App Dynamic team
  management.
  • Governance meetings.
  Delivery Manager to implement Pega 3.0 cloud
  migration from C2 to C3 across all DPA
  platforms, managing an 8-member team.
  •Additional Activities:
  Shaping up the program for an Agile Scrum
  delivery using Jira as a tool, with a template
  that can be scaled to an Agile delivery as the
  program expands to cover a larger scope and
  collaboration from other dependent businesses
  and programs.
  •
  Governance cadence management: with
  business, program transformation, and IT
  teams, and engaging with the PMO to get
  through gate reviews while participating in
  board reviews and steerco's for reporting and
  escalations.
  •
  Managing data extraction and migration to
  enable the decommissioning of existing
  systems, deploying transformed systems and
  solutions, as well as enabling a parallel run as
  per the business adoption plan.
  •
  Comprehensive analysis of the current system
  and migration requirements.
  •
  Analyze Pega-identified environment gap
  findings.
  •
  Compatibility check with Cloud 3.0
  requirements.
  •
  Checklist reviews • and approvals.
  • Prepare the environmental remediation plans.
  • Deployment plan review.
  • Change management plan review.
  Environment, Application, and Database
  remediations.
  •
  • Connectivity validations.
  • Rollout and SLA plans.
  Rigorous testing, final cutover, and postmigration
  support.
  •
  • Coordination on migration-related bugs.
  • Documentation and Handover.
  • Resource pooling for projects (Citi & NAB).
  • Skill, currency, and badges.
  • Certification updates.
  • P&L Analysis of New Accounts.
  • Delivery Manager for Citi Bank Project
  • New hire panel arrangement.
  Onshore resource and Sub con management
  for Scotia Account.
  •
  • Invoicing and milestone clearance.
  • Training sessions.

• Understanding customer requirements and developing and steering projects as per set plans to ensure their completion on schedule and within budgets
• Maintained schedules to meet key milestones at every project phase and reporting the status to stakeholders
• Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Managing Project Change Requests (PCRs) raised by clients so that projects are delivered as per the scope
• Creating and updating project documents on regular basis
• Closing the projects by collecting sign-off, documenting lessons learnt and conducting customer satisfaction surveys

• Project Manager for CBU BizCloud Customers (40+) across EMEA and US Regions:

· Proactively rendered spontaneous application support to top Insurance client and effectively managing over 10,000 servers for streamlined IT operations; resolving issues for smooth functioning of applications & providing critical outages support to clients

· Client coordination and first point of contact for all project updates / issues etc.

· Billing activities (start and stop billing)

· Decommission and provisioning of VMs within stipulated SLA resulted in zero penalties

· Facilitating & ensuring continuous support to DXC Internal and client teams

· Managing Client account IDs (recertification and deletion) to enhance the security of the environment

· Supporting Change Requests as per Change Management Process based on client / end-user requirements

· Ensuring high level of customer satisfaction by prompt response/troubleshooting & resolution of defects

· Liaising with Customers, Technical teams and account SDMs to ensure flawless provisioning

· Providing support for issues that are escalated from the Technical Support Triage Team; managing complaints and participating with teams investigating issues

· Ensuring processes & support plans are well designing for maintenance of products within defined performance specifications

· Leading and monitoring their performance for maintaining excellence in IT operations

· Client Audit support, SOPs and training programs for Cyber Firewall, Load Balancing, SQL and Cloud Ops Teams to ensure Customer Satisfaction

· Effectively delivered end-to-end services for VM and Physical server builds

· Proactively identified unused storage / IPs and utilized wherever required.

Project Manager for 3PAR v400 Storage migration projects in US Regions (Virtual Private Cloud) :

· Supporting change requests & Backup activities

· Working closely with Wintel, Linux and storage team

· Planning and executing 3PAR v400 migration activities to help Organization to save USD 75K

· Ensuring prerequisites are met before migrating

· Decommission of old LUNs thus ensuring data-security and cost savings of 20K USD/month

· Daily, weekly and monthly project status updates and dashboards

· 75K USD additional service charges per month has been saved by successfully migrating 30 accounts in 2 months

Microsoft Cloud Vantage Service Offerings team and Office 365 (SaaS) :
• Tracking the Proposal status & Communication Management
• Identifying, managing & tracking risks, issues & changes to the requirements to avoid risk
• Coordinating requirements with various teams.
• To manage Response Traceability Matrix (RTM).
• Analyzing the customer requirements with the help of technical teams.
• Pricing calculation based on the current email environment (Exchange, Lotus Notes, GroupWise and IMAP), number of mailboxes, size, IT Organizations, SSO etc.
• Ensure the process compliance & to check all the required artifacts in place.
• Coordinating with the Sales team (field), Architects, Enterprise Managers, Program Managers and EPG team (Product team), competency leads for creating a compelling solution/Proposal.
• First level of contact for CoE (Centre of Excellence) team and HQ and communicate with Executives and high-level stakeholders
• Preparation of SOPs, training plan and dashboards to C-level executives
• Win/Loss deal status to observe the project retrospectively
• Preparation of Checklists based on changes rolling over every Financial Year.
• Design effective client presentations, templates and final proposal packaging.
• Create, maintain and update libraries which contain write-ups, boiler plates, case studies, references, success stories and FAQs with ready-to-use content which can be incorporated into proposals.
• Submitting deliverables to field within given deadline.
• Established rigorous quality assurance procedures leading to fewer errors in final submissions.
• Coordinated communication with all areas of enterprise teams. Reviewed competitors'' proposals to assess strengths and weaknesses, informing strategic positioning for subsequent bids.

· Responding to RFPs, authorizing the content.

· Quality check

· Involved in Transition process/documentation/SOPs/process maps, QMS and dashboard automation/QCP.

· Preparing Internal and External Quality reports.

· Attending Conference calls of clients and Vendors.

· Preparing Power Point Presentations based on the process requirement.

· Preparing monthly dash boards and weekly dash boards.

· Query clarifications via e-mail and conference calls.

· Client coordination

· Part of transition team/documentation/SOPs/process maps, QMS and dashboard automation/QCP.

· Preparing Internal and External Quality reports.

· Preparing Power Point Presentations based on the process requirement.

· Preparing monthly dash boards and weekly dash boards.