SREEDEVI KANNAN
Bangalore
Summary
Accomplished Product Manager with a proven track record of overseeing major products, adept in Agile Methodologies and Stakeholder Management. Spearheaded major ServiceNow implementations, driving process improvements and strategic product development across global markets. Recognized for a learning mindset with the VP CIO award in 2021, demonstrating exceptional problem-solving and cross-functional collaboration skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Product Manager - Mobility
Shell India Pvt Ltd
Bangalore
06.2023 - Current
- Devise an integrated product plan, showcasing alignment with business targets, and value to stakeholders.
- Supervise and improve a central product for real estate contract management in 26 countries.
- Define the strategic direction of the product using a detailed vision statement, roadmap, and gathered user insights.
- Ensure focus on strategic goals by refining user stories and epics for value-driven work.
- Facilitate agile ceremonies, aligning sprint retrospectives, reviews, planning sessions, and daily scrums.
Associate Product Owner- ServiceNow Portfolio Mana
Shell India Markets Private Limited
01.2020 - 05.2023
- Led DevOps team in sprint planning, user story reviews, and implementation of ServiceNow features.
- Defined OKRs and KPI metrics for portfolio managers aligning with goals of strategic roadmaps.
- Build 100+ documentation and training materials enabling users to build tool skills and ensure value delivery.
- Handled governance and compliance processes for extensive application portfolio.
- Supported and guided the Portfolio Manager and IT manager community with ServiceNow queries and issues in Yammer and webcasts
- Directed ServiceNow changes for major programs including Foundation for Future and Data Quality Program and spearheaded top organisation changes enabling seamless delivery
- Received the VP CIO award in 2021 for displaying learning mindset across many different dimensions adapting and embracing the market standard philosophy in all its elements both by enabling savings in effort along with business continuity
PMO Analyst
10.2017 - 12.2020
- Support and manage projects that involve multiple stakeholders, ensuring project charters, integrated project plans, resource and contingency plans are scoped and documented and that risk management processes are in place
- Assists the Project or Program Manager in the identification and management of dependencies, delivery risks and issues and tracks status
- Develop and monitor the delivery resource plan across the project lifecycle
- Managed new market entry aviation Program of budgets up to $0.84 M through the entire cycle of Project planning to execution and financial tracking
- Played a key role in Planning, consolidating finance tracker, risk and observation tracking for GPMR (Global Performance Management Reporting) migration project and represented the project in various governance forums
- Awarded CI practitioner certification by achieving 75% reduction in CAT defects which contributed to $127K savings(L2) through reduced manual efforts equal to ~2900 hours
Senior IT PMO
Myntra Designs Private Limited
Bangalore
02.2015 - 09.2017
- In a mixed role of PMO & Project Manager, I was responsible for analyzing the requirements from all user departments, project planning, executing, and preparing quarterly IT Budget
- End to end implementation of projects like Bigfix, Jira & OTRS tool implementation for Asset management, patch management & ticketing system & IT infrastructure setup for Design Studio for the fashion team
- Organized ITIL training sessions for the IT team in collaboration with KPMG, where I negotiated pricing and obtained the best quotes, scheduled the training, and ensured the delivery of certificates
- Review the Service Level Agreements with the Vice President of Legal and secure the necessary approvals
- Oversee the onboarding process for new hires and the offboarding of IT employees, ensuring all necessary approvals are obtained and that all assets are returned
- Managed Compliance and Audits like: ITGC Audits - ISMS Standards based on ITGC includes development and Implementation of applications proofs for new hire and exit process etc
- ISO 19770 SAM (Software asset management) - Implementation of policies and procedures
Backup Admin
IBM
Bangalore
08.2013 - 01.2015
- Installing Netbackup on Windows and UNIX, upgrading backup exec and Netbackup servers and managing the backup and restore for US based client
- Diagnose and resolve complex problems involving storage, sandboxes and servers
Backup Admin
Unisys Global Services
Bangalore
08.2007 - 08.2009
- Assisting as a backup administrator in managing clients based in the US and UK
Education
BTech - Electronics and Communication Engineering
Calicut University
MBA - HR
Sikkim Manipal University
Skills
- Project Management
- ServiceNow ITBM
- Agile Methodologies Proficiency
- Power BI
- Knowledge Management
- Stakeholder Management
- Vendor and Supplier Management
- Product Lifecycle management
- Problem-solving
- Process Improvement
- Communication and Negotiation
- Cross-functional Collaboration
Certification
- AWS Certified System Ops administrator
- PMP training from Axelos
- PL-300 Power BI Data Analyst certification
- Agile white belt certification
- Six Sigma yellow belt certification
- Veritas Netbackup6.5 in Unix Administration
Accomplishments
- Vice President Chief Information Officer (VP CIO) Award, 2021: Recognized for exemplifying a learning mindset by adapting to market standards and fostering business continuity while enabling operational efficiencies
- Certified Improvement (CI) Practitioner; achieved a 75% reduction in CAT (Category) defects, resulting in $127K in savings and approximately 2,900 hours of reduced manual efforts
References
References available upon request.
Timeline
Product Manager - Mobility
Shell India Pvt Ltd
06.2023 - Current
Associate Product Owner- ServiceNow Portfolio Mana
Shell India Markets Private Limited
01.2020 - 05.2023
PMO Analyst
10.2017 - 12.2020
Senior IT PMO
Myntra Designs Private Limited
02.2015 - 09.2017
Backup Admin
IBM
08.2013 - 01.2015
Backup Admin
Unisys Global Services
08.2007 - 08.2009
BTech - Electronics and Communication Engineering
Calicut University
MBA - HR
Sikkim Manipal University
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