SREEDEVI M
Kelambakkam
Summary
Dynamic Analyst and Subject Matter Expert at Accenture, adept in Excel Macros and VBA using generative AI. Proven track record in leading a 21-member team to achieve seamless delivery and enhance performance through effective training and quality management. Strong communicator with a focus on data-driven decision-making and team development.
Overview
14
14
years of professional experience
Work History
Analyst & SME
Accenture
06.2014 - Current
- Subject Matter Expert (SME) since June 2022; handled 21-member team for noiseless delivery
- Acted as floor support and key contact for onshore partner interaction
- Delivered daily onshore reports and managed quality dashboards
- Certified TTT; trained new hires and managed people performance reviews
Sr. Customer Service Associate
SERCO BPO Pvt Ltd.
06.2013 - 06.2014
Coordinator
SERCO BPO Pvt Ltd.
06.2012 - 06.2013
Associate
HDFC Bank Ltd.
07.2011 - 12.2011
Education
B.Tech - Engineering
Noorul Islam College of Engineering
Kanyakumari01.2011
HSC -
Amala Girls Higher Secondary School
Kanyakumari01.2007
SSLC -
Amala Girls Higher Secondary School
Kanyakumari01.2005
Skills
- Skilled in Excel, with generative AI applications
- Excel macros and VBA proficiency
- Expertise in Power BI for business intelligence
- Power BI (DAX, Power Query, Data Modeling, Report Development, Python script)
- Data analysis
- Data visualization
- SQL proficiency is in progress
Accomplishments
- Numero Uno Award, 04/01/15, Accenture
- Special Recognition Awards, 03/01/15 - 06/30/15
- Star Business Awards, 08/01/19
- Star Business Awards, 12/01/21
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Languages
Tamil, English, Tamil, English, Hindi
Personal Information
- Marital Status: Married
Domain Knowledge
- Claims Processing
- Experience with U.S. insurance clients (Anthem)
- Proficient in provider submissions, clean/denied payment processes
- APDO knowledge: Claims, Contracts, Correspondence, Cleanup Projects, MST items
- Benefit Coding
- Skilled in AST tool & ACES Macros for Benefit Plan Design (BPD)
- Manage benefit coding variables – New, Renewal, and Changes
- Validation & Testing coordination
Timeline
Analyst & SME
Accenture
06.2014 - Current
Sr. Customer Service Associate
SERCO BPO Pvt Ltd.
06.2013 - 06.2014
Coordinator
SERCO BPO Pvt Ltd.
06.2012 - 06.2013
Associate
HDFC Bank Ltd.
07.2011 - 12.2011
B.Tech - Engineering
Noorul Islam College of Engineering
HSC -
Amala Girls Higher Secondary School
SSLC -
Amala Girls Higher Secondary School
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