Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sreedevi Thati

Sreedevi Thati

Summary

Dynamic leader with a proven track record at Genpact Hafeezpet, excelling in performance analysis and team leadership. Spearheaded Tamil Language support launch for GPay, significantly enhancing operational efficiency. Expert in customer service management and problem-solving, consistently delivering results above expectations. Skilled in fostering growth and driving team success through effective people management.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Manager of Operations

Genpact Hafeezpet
04.2014 - Current
  • Working with Google Pay process from 5 years.
  • Single handedly managed Tamil Language support Launch for GPay consumer from
    Recruitment, Launch and managing team performance in all parameters. Also solely
    handled the Telugu team for more than three years.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Performed statistical analyses to gather data for operational and forecast team needs. Responsible for sending the reports timely to the clients and management.
  • Spearheaded process improvements that resulted in reduced lead times, increased output, and improved overall operational efficiency.

Senior Process Associate

Cognizant
11.2011 - 05.2013
  • Identifying Non-Escrow Loan applications that satisfy the client prescribed business rules and make the tax payments either by converting them to Escrow or retaining them as Non Escrow.
  • Updating the client system (CITI LINK) with the changes and noting accordingly.
  • Preparing the necessary pay packets for the payments to get disbursed to the tax office and also preparing the letters to be sent to the borrower informing the changes.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
  • Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.

Commercial Banking Officer

HSBC Bank
08.2007 - 01.2011
  • Pro-actively identify and address customer needs to assist HSBC in the achievement of its plan and so maximise shareholder value.
  • Acting as One Point Contact between the Relationship Managers and the Global Service Centre during the recent CARM rollout.
  • Worked with Deputy Area Commercial Director on a project on CARM Re-Submission to reduce the number of Re-submission of CARM application.
  • Increased loan portfolio by establishing and maintaining strong relationships with clients and referral sources.
  • Managed a diverse commercial loan portfolio, closely monitoring risk and ensuring compliance with bank policies.
  • Collaborated with credit analysts to evaluate loan applications, resulting in timely approvals and closings.
  • Completed an extensive training programme that covered credit, product and operational processes of Commercial Banking

Process Specialist

HSBC Electronic Data Processing
08.2001 - 09.2005
  • Compilation of data of individual customers managed by Relationship Managers at branches, by extensive use of the dynamic databases maintained by HSBC.
  • Preparing letters of intimation to customers about banking facilities either agreed to be made available/continued to be offered to them.
  • Opening loan accounts for new loans to existing/new customers.
  • Was responsible for migrating a complex queue name TRADE from UK to India. Also trained 3 teams on this queue
  • Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.

Education

Bachelor of Commerce -

SVS College
Hyderabad
03.1998

Pre Degree -

Christian College
Kerala
03.1995

10th Standard -

St Annes Girls High School
Kerala
03.1993

Skills

  • Performance Analysis
  • New Employee Hiring
  • Problem-solving abilities
  • Time Management
  • Team Leadership
  • Customer Service Management
  • Good People Management

Certification

Advanced Diploma in Business Administration from London Academy of Professional Studies, UK

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Advanced (C1)
Tamil
Intermediate (B1)
Telugu
Upper intermediate (B2)

Timeline

Assistant Manager of Operations

Genpact Hafeezpet
04.2014 - Current

Senior Process Associate

Cognizant
11.2011 - 05.2013

Commercial Banking Officer

HSBC Bank
08.2007 - 01.2011

Process Specialist

HSBC Electronic Data Processing
08.2001 - 09.2005

Bachelor of Commerce -

SVS College

Pre Degree -

Christian College

10th Standard -

St Annes Girls High School

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Sreedevi Thati