Summary
Overview
Work History
Education
Skills
Timeline
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Sreedevi Vijayan

Sreedevi Vijayan

Front Office Manager and Marketing Manager
Kochi

Summary

Versatile hospitality professional with 20+ years of experience managing front office operations, guest relations, and hotel marketing. Proven track record in leading teams, enhancing guest satisfaction, and boosting bookings through smart marketing strategies. Now seeking to bring this expertise to a dynamic property focused on service excellence and growth.

Overview

30
30
years of professional experience

Work History

Front Office Manager

D'Chandelier Business Hotel
10.2019 - Current
  • Lead the front office team and coordinate daily operations to ensure top-notch guest services.
  • Developed and implemented marketing strategies, leading to a rise in direct bookings.
  • Designed promotional campaigns and built partnerships with local businesses.
  • Managed OTA listings, guest reviews, and feedback for brand reputation.

Reservation Executive

Devonshire Greens
05.2013 - 03.2019
  • Managed guest reservations across platforms, ensuring seamless bookings.
  • Maintained relationships with travel agents and corporate clients.

Front Office Manager

Hotel Royal Fort
09.2011 - 04.2013
  • Supervised all front desk functions and staff training.
  • Oversaw VIP guest experiences and coordinated with other departments.

Guest Relations Executive

Igloo Resort
06.2010 - 07.2011
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.

Banquet Coordinator

Travancore Court
08.2009 - 10.2010
  • Directed and managed banquet functions for group events.
  • Assisted in staff training programs designed to develop skills necessary for delivering world-class banquet services.

Front Office Assistant

Hotel Ganam
01.2001 - 03.2005
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.

Office Administrator

Holy Angels School
08.1998 - 11.2000
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Public Relations Officer

Narender Mohan Hospital
09.1996 - 07.1998
  • Coordinated patient relations and supported hospital outreach.
  • Provided internal communication support, facilitating information flow among employees and departments.

Receptionist

Saudi Airlines
02.1995 - 08.1996
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Education

Bachelor of Arts - English Language And Literature

Maharaja’s College
Ernakulam
04.2001 -

High School Diploma -

Aquinas College
Kochi, India
04.2001 -

Skills

Guest Relations & Front Office Management

Hospitality Marketing & Promotions

Reservation Systems & OTA Management

Team Leadership & Staff Supervision

Timeline

Front Office Manager

D'Chandelier Business Hotel
10.2019 - Current

Reservation Executive

Devonshire Greens
05.2013 - 03.2019

Front Office Manager

Hotel Royal Fort
09.2011 - 04.2013

Guest Relations Executive

Igloo Resort
06.2010 - 07.2011

Banquet Coordinator

Travancore Court
08.2009 - 10.2010

Bachelor of Arts - English Language And Literature

Maharaja’s College
04.2001 -

High School Diploma -

Aquinas College
04.2001 -

Front Office Assistant

Hotel Ganam
01.2001 - 03.2005

Office Administrator

Holy Angels School
08.1998 - 11.2000

Public Relations Officer

Narender Mohan Hospital
09.1996 - 07.1998

Receptionist

Saudi Airlines
02.1995 - 08.1996

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Sreedevi VijayanFront Office Manager and Marketing Manager