Sreedhar Somayajula Venkata
Bengaluru
Summary
The cornerstone of my professional ethos as Senior Technical Service Manager at TEKsystems is the unwavering dedication to client contentment and operational triumph.
Industrious Service Delivery Manager with a background training and coaching peers to achieve project and personal goals. Reputable leader ready to evaluate client needs and find solutions that exceed expectations. Considered a focused decision-maker and offering a pleasant personality.
Our team's success in synchronizing cross-functional plans is a testament to our shared commitment to meeting evolving business needs, underpinned by my proficiencies in Service Delivery.
This dedication to service excellence has shaped my journey, ensuring that our clients consistently receive solutions that not only meet but surpass their expectations.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Logical professional with 13 years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Customer-focused professional with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers.
High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Strategic-thinking project manager with several years of experience in budgeting and forecasting and risk management. Observant and resourceful professional dedicated to delivering project objectives within stipulated time, resource and budget constraints. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Technical Service Manager
TEK System Global Services
Bangalore
01.2022 - Current
- The cornerstone of my professional ethos as Senior Technical Service Manager at TEKsystems is the unwavering dedication to client contentment and operational triumph
- Our team's success in synchronizing cross-functional plans is a testament to our shared commitment to meeting evolving business needs, underpinned by my proficiencies in Service Delivery.
- Resolved escalated customer issues with an emphasis on achieving resolution quickly and efficiently.
- Conducted regular meetings with staff members to discuss strategies for improving customer satisfaction ratings.
- Identified opportunities for process improvements within the department and implemented changes accordingly.
- Developed effective relationships with vendors, suppliers in order to obtain competitive pricing on products, services needed by the company.
- Ensured adherence to corporate standards regarding product knowledge, sales techniques, communication practices.
- Created training materials and conducted employee training on customer service protocols and procedures.
- Drafted weekly reports detailing the progress of projects within the department as well as any outstanding issues or concerns.
- Serve as the primary point of contact between the client and the organization, ensuring clear communication, managing expectations, and fostering a strong, trusting relationship.
- Oversee the planning, execution, and delivery of projects, ensuring that they are completed on time, within scope, and within budget while meeting the client's requirements.
- Coordinate and manage the allocation of resources, including team members, tools, and budgets, to ensure the successful delivery of services and solutions to the client.
- Identify, assess, and mitigate risks and issues that may impact project success, ensuring that proactive measures are taken to address potential problems
- Monitor and manage the financial aspects of the engagement, including budgeting, forecasting, invoicing, and ensuring that the engagement remains profitable for the organization.
- Managed communications between internal teams and external customers regarding product updates or changes in services offered.
- Ensured SLA compliance and maintained service delivery quality standards.
- Resolved escalated issues in a timely manner while maintaining customer satisfaction levels.
- Provided technical guidance and training to the team members on new tools or technologies used in the organization's services.
- Monitored team performance, identified areas for improvement, and provided feedback and coaching.
- Ensured compliance with legal, regulatory, and security requirements in service delivery processes.
- Facilitated regular team meetings to discuss project status, challenges, and strategies for improvement.
- Utilized technology solutions to automate tasks and improve service delivery effectiveness.
- Managed risk and implemented mitigation strategies to minimize impact on service delivery.
- Prepared and presented detailed reports on service performance, challenges, and achievements to senior management.
- Collaborated with business executives to discuss and understand IT problems negatively affecting operations.
- Developed long lasting and effective relationships with clients by providing onboarding, in-depth training and continuous technology support.
- Monitored all aspects of contracts with third party organizations to ensure that required services were delivered.
- Recommended methods, technologies, process changes and training to clients to improve business opportunities and revenue potential.
- Managed end-to-end delivery of IT services to national clients, ensuring SLA compliance and customer satisfaction.
- Led the transition and transformation projects for new client onboarding, ensuring smooth service integration.
- Monitored and managed desktop support, IT services and VIP support functions to boost performance.
- Developed and maintained strong client relationships, acting as the primary point of contact for service-related inquiries.
- Liaised with technical teams to resolve complex service issues promptly, minimizing downtime.
- Created reports on service delivery metrics, such as response time, resolution rate.
Senior Manager
L & T Infotech
Bangalore
08.2018 - 12.2021
- Collaborating with internal and external stakeholders to gather project requirements
- Estimating project budget and overseeing budget throughout project lifecycle
- Tracking project timelines, deliverables, and budget management
- Assessing project risk and proactively resolving issues
- Facilitating team meetings and following up on action items
- Defining project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility
- Ensure resource availability and allocation
- Perform risk management to minimize project risks
- Monitored projects overall progress and use of resources, initiating corrective action where necessary
- Report and escalate to management as needed.
- Managed a team of 38+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Identified and pursued new business opportunities to expand market presence and revenue streams.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Established and maintained relationships with key stakeholders to support business objectives.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Implemented process improvements to increase operational efficiency and reduce costs.
Project Lead
Hettich Competence services
Bangalore
07.2015 - 06.2018
- Facilitated communication among cross-functional teams in order to achieve deliverables on time.
- Provided support for troubleshooting during system development process.
- Collaborated with other departments in developing functional requirements for new systems or applications.
- Led team of 18 members and handled migration project from Seeburger to Inubit suite.
- Reviewing technical workflows, business process diagram.
- Visited Germany to propose and initiate migration project.
- Learnt and worked on SAP R/3-EDI related transaction codes like WE02 (Display IDoc), WE19 (test inbound function module in debugging mode), BD87, WE20 (Partner profiles), SM58 (check transactional RFC job logs), VA01 (Creating sales orders)
- Making plans for upcoming projects and cost center management.
- Taking up requirements from business areas and analyzing requirements
- Worked on XSLT, XML, ANSI-X12, EDIFACT, IDOCs.
- Worked on different communication protocols like AS2, FTP, SFTP, VAN.
- This project involves EDI Production support, migration and maintenance of all EDFACT transactions
- Initiating EDI with partners and attending meetings with TP's EDI consultants.
- Preparation of mapping specifications with coordination with SAP team.
- Created test files for various scenarios as per mapping guidelines.
- Monitor inbound and outbound EDI transactions and associated error notification and logs, troubleshoot issues, and resolve them in timely basis.
- Monitored IDOCs in SAP and processed them
- Conducted regular meetings with key personnel to discuss progress and address any issues.
- Performed risk assessments, identified risks, developed mitigation strategies, and monitored risk status on a regular basis.
- Assembled project teams and assigned individual responsibilities to facilitate on-time completion of planned tasks.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
Software Engineer
Ingram Micro
Mumbai
11.2014 - 05.2015
- Analyzed mapping requirements related to development of maps
- Involved in designing Technical Design Documents as per client requirements and standards
- Implemented requested user enhancements
- Developed new maps and enhancements of ANSI X12 and EDIFACT files 856, 850,810,855,865,861,940 and 997
- Major tasks involved are developing maps, setting up Trading/Partner relationships and testing maps
- Configure/Install File Commutations such as FTP, SFTP, HTTP, AS2, and JMS
- Monitor inbound and outbound EDI transactions and associated error notification and logs, troubleshoot issues, and resolve them timely basis
- Working on various positional files like
- SNF, IDOC files and EDI Standards (X12 and EDIFACT)
- Deploying map in Test and Production
- Sending test data to the partner & checking the acknowledgements.
Software Developer
Network Objects ERP Solutions Private Limited
Hyderabad
06.2012 - 08.2014
- Created maps for 850, 860,820,810, 855, 864, 856 transactions
- Created transaction sets in various File formats such as ANSI X12, EDIFACT, FLAT, and IDOC
- Involved in maps conversion of EDI to flat file, XML and vice-versa
- Analyzed mapping requirements related to development of maps
- Sending test data to partner & checking acknowledgements
- Giving Production Support for both Production and Reference Environments
- Created test files for various scenarios as per mapping guidelines
- Created Envelops for Trading Partnerships for various customers
- Monitored AS2 setup and Production documents in Sterling VAN Performed Unit testing for maps.
Education
Bachelor of Technology - Electronics and Communications Engineering
Jawaharlal Nehru Technological University
Kakinada, APSkills
- Project Management Professional
- Service-Level Agreements (SLA)
- Service Delivery Management
- Cost Management
- Performance Management
- Engagement Management
- Customer Relationship Management (CRM)
- Resource Management & Utilization
- SLA management
- Client Relationship Management
- Customer Engagement
- Risk Mitigation
- Strategic Thinking
- Stakeholder Management
- Agile principles
- Budget Forecasting
- Root Cause Analysis
- Project Management
Certification
- Project Management Professional
- SAFe 5.0 & 6.0 Agilist
- CSM - Certified in Scrum Master
Personal Information
Title: Senior Technical Service Manager PMP| SAFe|CSM|INTEGRATION
Languages
Telugu
First Language
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Senior Technical Service Manager
TEK System Global Services
01.2022 - Current
Senior Manager
L & T Infotech
08.2018 - 12.2021
Project Lead
Hettich Competence services
07.2015 - 06.2018
Software Engineer
Ingram Micro
11.2014 - 05.2015
Software Developer
Network Objects ERP Solutions Private Limited
06.2012 - 08.2014
Bachelor of Technology - Electronics and Communications Engineering
Jawaharlal Nehru Technological University
- Project Management Professional
- SAFe 5.0 & 6.0 Agilist
- CSM - Certified in Scrum Master
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