Sreehari A N
Bengaluru
Summary
Dynamic professional with extensive experience at International Travel House Ltd, excelling in corporate account management and travel operations. Proven track record in client relationship management and vendor negotiation, driving significant business growth. Proficient in travel logistics software and recognized for leadership abilities, ensuring top-tier service delivery and client satisfaction. Personable financial leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to fulfill a professional role to leverage several years of related experience.
Overview
26
26
years of professional experience
Work History
Asst. Branch Manager
International Travel House Ltd
08.2019 - Current
- Managing day to day operations of the branch and of Key Corporate clients like LTIMindtree, Tejas Networks, ITC Group, Infosys, Tessolve, Allegis, Jupiter Capital, Aeques, Table Space, Zetwerk, etc to name a few and back office accounts.
- Handling of Implant and Non-Implant corporate clients operational issues.
- Conducting periodic reviews with respect to Travel Trend Analysis, cost savings etc with clients and Liaising with various stakeholders.
- GST followup with airlines.
- Signing up new Corporate/SME clients(Sales).
- Renewal of service level agreements.
- Ensure smooth movement of VIP/CIP Travel.
- Employee Engagement/periodical training.
- Demo of SBT/CBT (Self/Corporate Booking Tool) to clients.
- Cross selling of various products and generating additional revenue to the company.
- Coordinating with corporate clients for their RnR and Group queries / MICE movements etc.
- Customer Relationship / Account Retention.
- Adherence to SLA / maintaining team DSR.
- Testing/helping in developing online SBT Tool.
- Weekly/monthly performance review with MD/core team.
- Initiating new cost effective solutions/tools.
- Responsible for handling Corporate Clients, Implants and back office team with respect to all International, Domestic, Visa, Forex and Leisure related services, maintaining Client database, submission & collections follow up’s, generating MIS reports and performing periodical reviews, adding new clients and managing overall back office operations, addressing escalations if any and conducting team building activities, taking up new initiatives etc.
- Managing staff issues, monitoring of travel requirements of top VIP clients and ensuring smooth process, taking up new initiatives, Training of staff periodically. Also updating POSH policies/adherences.
Manager - Operations
Riya Travel & Tours India Pvt. Ltd.
09.2017 - 08.2019
- Managing day to day operations of Key Corporate Accounts like Happiest Minds, Brillio Technologies Tata Elxsi to name a few and back office accounts.
- Heading a team of 9 members.
- Handling of Implant and Non-Implant corporate clients.
- Conducting periodic reviews with respect to cost savings etc.
- Liaising with various stakeholders and corporate for signing of SLA.
- Sharing MIS on regular basis and updating on latest market news.
- Renewal of service level agreements.
- Employee Engagement/periodical training.
- Coordinating with corporate clients for their Group queries / MICE movements etc.
- Customer Relationship / Account Retention.
Manager – Key Accounts
International Travel House Ltd (An ITC Group Company)
03.2004 - 08.2017
- Servicing of Corporate clients especially IT Mindtree India Ltd for close to 4 years and prior to that was responsible for handling another corporate client Volvo India Pvt Ltd for about 8 Years.
- Seasoned in the Travel Industry especially handling corporate clients by providing professional, efficient, effective & end-to-end travel related services, ensuring Top quality client servicing.
- Negotiating for Best Fares & ensuring the best routing.
- Able and proficient in handling Travel operations including managing the complex Travel compliance related matters pronounced by various Government authorities-National and International.
- MIS Reporting to Senior Management with value driver and decision making information.
- Providing valuable Data with PPT presentation every Quarter to the Corporate.
- Initiating Process Improvements that has helped in Business value creation, business development and Account management helping in Account growth.
- Handling a business volume of INR 20+ Crores per annum which has grown multifold in 4 years under my presence and supervision.
- Leading a team of 4 Travel Consultants.
- Handling Domestic, International Air Travel, Staff Management, Training etc.
- Liaising with Various Airlines for Fares and best offers etc.
- Proficient with operations, including Passport & various Embassies for processing of visas & compliance with the stipulated procedures.
- Working closely with the employees of the client organization to understand requirements & ensuring effective compliance.
- Arranging Hotel Reservations, Leisure packages, Group travel bookings etc.
- Involved in Travel expense billing, submission and collections.
- Good knowledge of Travel Software /Airline Logistics with excellent rapport and network across various business groups.
- Recipient of various recognition and rewards for significant contributions towards client servicing and account growth.
- Seen a go to person at the time of crisis by all.
- Was instrumental in retaining a top corporate client for close to 9 years.
- Delivering the best quality of service and Customer Satisfaction.
- Market updates given on regular basis to the corporate/travelers.
- Negotiating with various airlines/Hotels on behalf of the corporate for finalizing the best corporate deal.
- Involved with the corporates in implementing an online approval Travel System - TRMS (Travel Request Management System), along with Airline bookings, also includes Hotel and Car bookings.
- Successfully evacuated passengers during crisis times.
- Successful in improving the Business volumes significantly.
Travel and Administration Executive
Keane Technologies India Private Limited (Formerly Caritor India Pvt Ltd)
02.2003 - 02.2004
- Responsible for Travel and ongoing maintenance of building environments, Purchasing, Space planning, Expenditure Budgets and MIS.
- Facilities Maintenance including monitoring House Keeping services, Canteen services, Power, Specialist environments like Server rooms, Automated systems like Lifts, automatic doors etc.
- Involved & worked with Security personnel in the implementation of access control systems, fire protection systems etc.
- Worked with various project groups and senior management for workspace planning.
- Responsible for office equipment maintenance like Projectors, copying machines etc.& Assets tracking.
- In charge of Purchasing for all the facilities & administration related activities, rate negotiations and validating invoices for payments.
- In-charge of Stores.
- Front office supervision including EPABX maintenance, facilitating telephone connections to the employees in adherence to the organization’s policies, Bonding of IT hardware/equipments in compliance with the STPI stipulations etc.
- Arranging corporate seminars/conferences, accommodation for the Delegates/ clients etc.
- Efficient management of Transportation services for Employees pick up – drop facilities, monitoring the service levels of the service provider, validating invoices for payments etc.
- Managing Petty Cash Expenses.
Offshore Implant supporting Infosys
BTI SITA (KOUNI Travels)
Bangalore
05.2002 - 01.2003
- Responsibilities included handling Domestic and International ticket bookings, liaisoning with multinational clients, making Hertz reservations (US), Fares report generation for planning, Online reservations & other travel related services.
Administration Executive
Ramsoft Technologies Pvt Ltd
Bangalore
02.2001 - 05.2002
- Front office supervision, handling administration related activities like house keeping, purchase processes (raising PO’s till making payments), using MM Module in SAP, Issuing salary certificates, experience letters & managing petty cash expenses.
Ticketing Executive
Clipper Holidays
Bangalore
10.1999 - 01.2001
- Responsible for inbound/Outbound travel arrangements, Processing of Visas, passports, Hotel bookings, Transportation etc.
Education
B.Com -
Dr. C.V.Raman University
06-2016
S.S.L.C -
M.S. Ramaiah Institutions
BangaloreP.U.C -
M.S. Ramaiah Institutions
BangaloreSkills
- Travel logistics software (Amadeus, Galileo, Sabre)
- SAP expertise
- Administrative support
- Purchase order management
- Windows OS proficiency
- Microsoft Office suite
- Google Workspace applications
- Lotus Notes proficiency
- Communication skills
- Negotiation skills
- Leadership abilities
- Work ethic
- Adaptability
- Pressure management
- Travel operations management
- Vendor negotiation strategies
- Team leadership skills
- Client relationship management
- Corporate account oversight
- Service level agreement management
- Account analysis
Languages
- English
- Hindi
- Kannada
- Tamil
Extracurricular Activities
Represented District level Badminton Championship Playing TT, Chess and Cricket Traveling, Photography, Trekking, wildlife activities
Passport Reference
T7912245
Affiliations
- Represented school and college and participated in district level Badminton competition.
- Chess Player
- Love wildlife and trekking.
Personal Information
- Father's Name: Narasimhan. A.L
- Date of Birth: 05/04/80
Accomplishments
- Received accolades from clients
- Seen as a important player and team man.
Timeline
Asst. Branch Manager
International Travel House Ltd
08.2019 - Current
Manager - Operations
Riya Travel & Tours India Pvt. Ltd.
09.2017 - 08.2019
Manager – Key Accounts
International Travel House Ltd (An ITC Group Company)
03.2004 - 08.2017
Travel and Administration Executive
Keane Technologies India Private Limited (Formerly Caritor India Pvt Ltd)
02.2003 - 02.2004
Offshore Implant supporting Infosys
BTI SITA (KOUNI Travels)
05.2002 - 01.2003
Administration Executive
Ramsoft Technologies Pvt Ltd
02.2001 - 05.2002
Ticketing Executive
Clipper Holidays
10.1999 - 01.2001
B.Com -
Dr. C.V.Raman University
S.S.L.C -
M.S. Ramaiah Institutions
P.U.C -
M.S. Ramaiah Institutions
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