Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sreehari Jayan

Business Operations Executive
Bangalore

Summary

Experienced data-driven business operations executive with a proven track record in optimizing processes, analyzing data, and fostering cross-functional collaboration to improve operational efficiency and drive business growth. Proficient in Advanced Excel, SQL, and Tableau, with a solid foundation in Power BI and Python. Demonstrated expertise in problem-solving, critical thinking, operational KPIs, dashboard creation, quality audits, and operational workflows. Skilled at mentoring teams, managing stakeholder relationships, and implementing strategic SOP changes to streamline operations and boost overall business performance. Capable of leveraging data analytics tools to provide actionable insights that enhance customer satisfaction.

Overview

7
7
years of professional experience
3
3
Certifications

Work History

Business Operations Executive

Amazon
07.2023 - Current
  • Leveraged data analysis on customer returns to identify key quality and packaging issues, driving cross-functional improvements that decreased category losses by 2%.
  • Monitored inbound quality audit performance across fulfillment centers, distributing trackers and reports to stakeholders, resulting in a significant reduction of inbound damages from 10% to under 2%.
  • Improved brand service performance by 25% by analyzing customer feedback to identify key performance indicators (KPIs) related to product and service quality across multiple Amazon brands.
  • Worked with stakeholders to execute data-driven SOP improvements across the delivery chain, leading to a 50% reduction in business waste, overcoming communication and operational challenges.
  • Analyzed customer and operational abuse trends, working with cross-functional teams to optimize processes and SOPs, achieving a 30% reduction in abuses while maintaining customer satisfaction.

Quality Analyst

Amazon
01.2020 - 01.2023
  • Improved team error efficiency by 2.1% through the implementation of continuous process improvements, including guideline enhancements and tool upgrades
  • Increased team efficiency by 10% and resolved 90% of stakeholder concerns by facilitating discussions with managers and team members to address process and guideline gaps
  • Enhanced SLA performance by implementing updated compliance modules in the internal audit tool
  • Reduced defect occurrences by 7% and improved data quality by utilizing Root Cause Analysis in CAPA sessions to identify and address defect patterns
  • Mentored new hires and facilitated onboarding by creating simplified guidelines and CAPA sessions, ensuring goal achievement within the first 2 months through virtual training platforms and data analytics tools

Process Associate

Amazon
01.2018 - 01.2020
  • Generated actionable insights by prioritizing stakeholders' key metrics, leading to the immediate implementation of recommended changes
  • Ensured data integrity and pricing analytics accuracy through regular hygiene checks, utilizing Excel and internal tools
  • Led the implementation of Lean Six Sigma methodologies, driving process improvements that reduced project completion time and enhanced operational efficiency
  • Facilitated a 4-week process training program covering onboarding-to-FTE transition, with a focus on both process training and soft skills development
  • Optimized program engagement by leveraging market research and data analysis tools to enhance the customer purchasing experience, resulting in a 10% increase in conversion rates

Education

Post-Graduate Certificate - Business Analytics

Institute of Management And Technology Ghaziabad
04.2001 -

Bachelor of Technology - Electrical Engineering

Cochin University of Science And Technology
04.2001 -

Skills

Problem Solving

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Certification

Business Analytics with Excel - Simplilearn

Timeline

SQL Certification Course - Simplilearn

10-2025

Tableau Desktop Specialist Certification - Simplilearn

11-2024

Business Analytics with Excel - Simplilearn

06-2024

Business Operations Executive

Amazon
07.2023 - Current

Quality Analyst

Amazon
01.2020 - 01.2023

Process Associate

Amazon
01.2018 - 01.2020

Post-Graduate Certificate - Business Analytics

Institute of Management And Technology Ghaziabad
04.2001 -

Bachelor of Technology - Electrical Engineering

Cochin University of Science And Technology
04.2001 -

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Sreehari JayanBusiness Operations Executive