Sreeharsha M G

Enthusiastic Senior Cloud Engineer polished in optimizing systems to address dynamic needs, improve collaboration and strengthen team with good technical understanding. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.

• Received star performer award for satisfying all the customer needs and excelling all the expectations at Cognizant.
• Successfully cleared the Competency test which simulates the feel of real production environment of IT service support industry conducted by Cognizant Technology Solutions.

• Total Experience: 11 Years, 05 Months
• Date of Birth: 01/03/91

Since July 2021

• Part of Cloud solution engineering team where we deal with new build/migrating infrastructure into public cloud like Azure/AWS.
• Migrating SQL databases to AWS using CFN templates.
• Building AWS infrastructure using AWS Troposphere tool.
• Building Azure infrastructure using CI/CD pipelines using Bicep files.
• Setting up Azure infrastructure using Azure Bicep Template/ ARM template.
• Good understanding of Github Action/Work
• Attending meetings with solution architects to understands business requirements which interns help in building infrastructure.
• Regular meetings with Business unit to understand cloud requirements and area of improvements which help to refractor infra cost effectively.

May 2016-Jul 2021

• · Managing Microsoft Windows Servers 2K3, 2K8, 2012 and 2016
• · Infrastructure Support through ITIL process.
• · Good knowledge in Troubleshooting on Windows Clustering.
• · iSCSI troubleshooting for storage connectivity to servers.
• · Good hands on in RAID configurations and OS rebuild.
• · Patching – Patching activity for Windows Server.
• · Troubleshooting on performances issues in server.
• · Troubleshooting on Active Directory replication.
• · Troubleshooting skills on DNS.
• · Coordinating with vendor for server hardware related issues & providing remote support.
• · Attending CAB meetings weekly for plan critical changes.
• · Actively involving in Problem Management for RCAs.
• · Strong knowledge on ticket handling for Infrastructure Support using Service Now and SM9 tool.
• · Good troubleshooting knowledge on File/folder level access.
• · Good understanding on Backup tool like Snap drive, Avamar.
• · Basics tasks on VMWare like adding space, RAM, CPU. Troubleshooting on VMWare issues.

Roles and Responsibility in Cognizant Technology Solutions

• · Windows Server Administration – Active Directory, File/Folder Management, Printer issue Troubleshooting
• · Managing Microsoft Windows 2K3, 2K8 and 2012.
• · Analyzing Windows OS related error, events & memory dump file etc.
• · Managing AD issues (Authentication Issues/AD Replication/GPO).
• · Support for DNS, DHCP and DFS issues. Have knowledge on windows clustering.
• · Infrastructure Support through ITIL process.
• · Strong knowledge on ticket handling for Infrastructure Support using Service Now tool.
• · Patching – Patching activity for Windows Server.
• · Knowledge on Incident Management and Change Management.
• · Building & Configuring DC and Decommission of servers.
• · Working on HyperV and Vsphere client to manage VM machines.
• · Coordinating with vendor for server hardware related issues & providing remote support.
• · Managing basic tasks in VM ware such as increasing CPU, memory. Expanding disk.
• · Good knowledge in Troubleshooting on Failover Clustering.