Sreeja Elumalai
Chennai
Summary
Results-driven Quality Analyst with a strong track record in requirement analysis and test case design. Expertise encompasses manual testing, regression testing, and user acceptance testing (UAT), ensuring thorough software validation. Proven proficiency in Agile methodologies and defect tracking using JIRA, facilitating high-quality software delivery through effective collaboration with cross-functional teams. Demonstrates excellent analytical and problem-solving skills, with a focus on mentoring team members and maintaining a customer-centric approach.
Overview
9
9
years of professional experience
Work History
Quality Analyst
Nobl Q (Formerly Jeevan Technologies)
Chennai
06.2023 - Current
- Implemented rigorous testing protocols, ensuring quality outcomes for in-house CRM application.
- Formulated and implemented system test plans using user requirements.
- Developed positive, negative, and boundary value scenarios for workflows.
- Enhanced quality assurance by ensuring thorough validation of team-specific workflows.
- Engaged multi-departmental teams achieving streamlined workflows and optimized efficiency in testing.
- Identified, documented, and tracked software defects, contributing to product quality enhancement.
Senior Quality Analyst
Movate Technologies Private Limited (Formerly CSS Corp)
Chennai
07.2022 - 10.2022
- Worked with service desk tools and technologies, including ITSM and remote access platforms, to monitor and prioritize incoming requests.
- Supported a wide range of IT applications, platforms, and technologies, ensuring seamless functionality.
- Communicated processes and procedures effectively to stakeholders, both verbally and in writing.
Quality Analyst
Iopex Technologies
Chennai
02.2019 - 07.2022
- Ensured accuracy and functionality of BHRMS components by testing leave management, attendance tracking, and employee data modules.
- Performed test planning, execution, defect tracking, and coordination of functional and regression testing activities.
- Evaluated and refined procedures for more efficient reimbursement operations.
- Participated in the requirement and design phases to ensure comprehensive test scenarios.
- Collaborated with developers to resolve issues, and ensure timely delivery of high-quality software.
Quality Analyst
Hexaware Technologies
Chennai
06.2016 - 08.2018
- Led process improvement initiatives to enhance operational efficiency and meet quality standards.
- Created and updated procedures, checklists, and job aids to ensure process consistency and reduce errors.
- Managed emergency after-hours customer support processes to maintain high customer satisfaction.
- Developed training manuals, and provided technical support and coaching to temporary employees.
- Monitored and analyzed call quality to improve client experience and service delivery.
Education
Bachelor of Technology - Information Technology
Dhanalakshmi College of Engineering
Chennai, India05-2016
Skills
- Testing Expertise: Manual Testing, Regression Testing, Smoke Testing, User Acceptance Testing (UAT), Integration Testing, Functional Testing
- Tools & Technologies: JIRA, ITSM, SQL
- Methodologies: Agile, Scrum, STLC
- Soft Skills: Analytical Thinking, Problem-Solving, Leadership, Adaptability, Decision-Making, Accountability, Resilience
Accomplishments
- Recognized with multiple 'Best Performer of the Month' and 'Best Performer of the Year' awards for consistent excellence.
- Promoted to advanced roles for delivering exceptional work quality, and contributing to team success.
Declaration
I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge, and I am committed to contributing effectively to the success of the organization
Timeline
Quality Analyst
Nobl Q (Formerly Jeevan Technologies)
06.2023 - Current
Senior Quality Analyst
Movate Technologies Private Limited (Formerly CSS Corp)
07.2022 - 10.2022
Quality Analyst
Iopex Technologies
02.2019 - 07.2022
Quality Analyst
Hexaware Technologies
06.2016 - 08.2018
Bachelor of Technology - Information Technology
Dhanalakshmi College of Engineering
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