Sreeja Kadiyam
Hyderabad
Summary
Dynamic Customer Service Representative with proven expertise at godhaari, excelling in relationship building and problem solving. Recognized for enhancing customer retention through effective communication and personalized support. Skilled in managing feedback and adapting to diverse customer needs, ensuring a positive experience while maintaining professionalism in high-pressure situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
godhaari
Hyderabadindia
01.2018 - 10.2020
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Strengthened customer retention by offering discount options.
- Updated databases with new and modified customer data.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
GED -
Navajeevan High School
Avanigadda Andhra Pradesh03-2009
Skills
- Customer service
- Communication skills
- Active listening
- Time management
- Team collaboration
- Sales techniques
- Feedback management
- Empathy and patience
- Attention to detail
- Problem solving
- Relationship building
- Positive and professional
- Adaptability and flexibility
- Verbal and written communication
- Call center experience
- Punctuality and reliability
- Strong teamwork
- Multitasking and organization
Certification
- worked in MSME central government as computer faculty for a year and certified
Languages
Telugu
First Language
English
Beginner
A1
French
Beginner
A1
Hindi
Beginner
A1
Timeline
Customer Service Representative
godhaari
01.2018 - 10.2020
GED -
Navajeevan High School
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