Sreeja Shashidharan

Hosur

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and result-oriented with exemplary passion for developing relationships,

Hardworking and passionate job seeker with strong organizational skills. Effective at operating within company regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Senior Customer Service Executive

24/7.ai

Bangalore

05.2015 - Current

Responsible for interacting with the customers and solving their queries
Maintaining the records of customer interactions and follow up with the clients
Provided feedback of the clients to the concerned departments and authorities so as to improve the services
Willing to learn about new products, and committed to providing product information in a way that is honest, tactful, and memorable.
Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures.
Contact and communicate with vendor and vendor management on stock of products, shipment and status of shipment.
Yearly meet with Clients escalating the issues related to work, provide new ideas to meet customer satisfaction and growth of company.

Communicative Trainer

Edufox Institute

Trivandrum

11.2013 - 04.2015

Employed diverse teaching approaches to help students of all abilities understand material.
Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
Developed lesson plans and adapted curriculum to meet individual needs of students
Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences

Education

Bangalore University

Bangalore

04.2012

Skills

Customer Data Confidentiality
Calm and Professional Under Pressure
Upselling Products and Services
Data Entry and Maintenance
Responding to Difficult Customers
Issue and Complaint Resolution
Understanding Customer Needs
Call Documentation
Building Customer Trust and Loyalty
Order and Refund Processing
Customer Service and Assistance

Financial Transactions
Phone Activation
Query Escalation
Computer Proficiency
Strong Telephone Etiquette
Team Goals
Inbound and Outbound Calling
Providing Feedback
Complex Product Knowledge
POS Systems and Ordering Platforms

Accomplishments

Achieved “Employee of the Month” on 30 plus occasions
Attended and successfully completed Blueprint programme
On floor guidance to other team members and provide training.
Selected to be an Womenable agent , trained on Managerial and leadership position(ongoing training)

Timeline