Sreeja Sreedharan Pillai
IT Operation Lead - SAP BW/HANA, Microsoft Azure
Bangalore
Summary
ITIL Certified operations lead, handling end to end services of critical data analytics platforms of energy major Shell Oil and Gas company.
An SAP BW/HANA consultant as well who successfully delivered, supported and enhanced business intelligence solutions for multiple global companies.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
IT Operations Lead
Shell Business Operations
Bangalore
10.2020 - Current
- Managing end to end service operations of Shell's four critical data analytics platforms which has data footprints across the globe serving business to achieves Shell's energy transitions goals.
- Extensive experience in a multi-disciplined IT environment with strong background.
- Managing multiple delivery priorities and multiple demand requests.
- Excellent knowledge / understanding of principles of Support delivery (ITIL).
- Experience in managing ITSM processes such as Incident Management, Change Management, Problem Management, Service Request Management, and Configuration Management, Service Level Management
- Experience working with Azure Cloud Ecosystem.
- Experience working with SAP ERP solutions
- Good knowledge of DevOps/Agile and good understanding of operational best practices and in introducing automation using agile practices.
- Experience in creating and maintaining process documentation, standard operating procedures (SOPs), and work instructions.
- Experience in IT service management tools and systems such as ServiceNow
- Responsible for Maintain governance with the various Configuration items
- Strong communication and interpersonal skills to interact with stakeholders, cross-functional teams, and customer
- Knowledge in controls and compliance and end end to secure operations of IT landscapes
Functional Analyst
Shell Business Operations
Bangalore
08.2016 - 09.2020
- Headed delivery of all iterations to ensure focus on delivery of business value in short iterations to maximize productivity
- Selected, gathered requirements, designed, and rolled-out solutions to end-users; defined and managed deliverables and formulated key technical requirements
- Worked with stakeholders to define business & systems requirements for new information technologies, particularly in areas of BI and analytics
- Managed the development of SAP BW Reports in support of functional and technical specifications and documented the design and development of the database objects and reports
- Analyzed & assessed solution requirements; facilitated solution development projects throughout the solution cycle from requirement gathering to implementation for business continuity
- Architected, designed & developed Enterprise solutions while maintaining scalability, performance, availability, and quality of all platforms
- Handled the delivering of various end customer projects, internal client communication effectively, throughout the various phases / stages of the project
- Ensured that the team understands the requirement & design testing solution based on customer requirements
- Tracked and managed milestone deliverables based on project schedule/plan
- Kept the project manager and product owners informed of task accomplishments and issues periodically
- Undertook development activities along with team
- Mentored the junior resources on technical aspects of the deliverables
- Communicate status with stakeholders, and resolve issues in a timely manner including coordination with key applications stakeholders, project team members and senior management
SAP BW Senior Consultant
Wipro Technologies
Bangalore
09.2007 - 07.2016
- Student Compute Applications
- Worked in above mentioned roles during the tenure in Wipro where the Key technical competency was into SAP BI/BW
- Handled SAP BI/BW technical deliverables effectively for the global clients of Wipro spread across different industry segments
- Key contributor in SAP projects of types of enhancement, support and Roll outs
- Managed meetings with on-site teams; managed change tickets, support tickets, projects & production system data loads
- Performed the special tasks requested by on-site team like translation, data loading & so on
- Developed a new report related to purchasing where the data comes from different ECC system which was newly connected to BI
- Installed business content data sources and created new data flow (DSOs, Info Cubes, Multi Providers)
- Created generic data sources based on Tables, Views and Function modules
- Designed process chains for Transaction Data Loading and Master Data loading
- Wrote ABAP routines/look ups and customer exists codes for variable population; worked on the DTP and info package level filters using ABAP codes
- Improved SLA analysis & audited ticket activities
- Validated report requirements collected by the Onsite Team; identified technical restrictions; clarified & finalized the requirements
- Created data models & wrote look up codes in transformation routines (master data look up, ODS look up)
- Resolved defects that are raised during Integration, Quality, and Non-Regression Testing; performed end-to-end data load and data validation between source system
- Drafted various new queries and enhanced the existing report; extensively worked on Query Builder Objects, filters, structures, exceptions, free characteristics, restricted key figures, calculated key figures, complex variables for data selection, CMOD exists
- Developed and designed new data model to display a report for Developed Days Sales Outstanding Report for measuring the average delay to get paid, from the invoicing date
- Devised the report based on the Cost Center Cubes and later converted to CSV and sent to a specified location by using APD
Education
MS - Software Engineering
Birla Institute of Technology & Science
B.Sc. - Electronics with Computer Hardware
CAS-IHRD
Skills
Service management
Certification
Certified Scrum Master (PSM I) from Scrum.Org
Accomplishments
2 times winner of Shell VP CIO award
- Delivered data analytics capabilities for shell assets that enabled them to increase reliability and there by increase production and decrease corrective maintenance cost
- With Zero Business disruptions successfully completed SAP HANA upgrade of the critical data analytics platform of Shell Upstream biasness.
Feather in My Cap: Received many Feather in my cap Awards for delivering complex business solutions, resolving productions issues, being effective team player etc.
Timeline
IT Operations Lead
Shell Business Operations
10.2020 - Current
Functional Analyst
Shell Business Operations
08.2016 - 09.2020
SAP BW Senior Consultant
Wipro Technologies
09.2007 - 07.2016
MS - Software Engineering
Birla Institute of Technology & Science
B.Sc. - Electronics with Computer Hardware
CAS-IHRD
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