ANJITHA VIJAYAN

• Processed billing tasks related to offsite ATMs, including AGS and Hitachi systems.
• Calculated monthly rent and electricity payments for offsite ATMs.
• Prepared penalty calculations for downtime and housekeeping issues of offsite ATMs.
• Followed up on rent and electricity payments to ensure timely disbursement.
• Handled OTC lock activation processes and ensured proper follow-ups.
• Resolved OTC-related complaints from branches and provided timely resolutions.
• Addressed all ATM-related complaints and ensured resolution within the defined TAT.
• Identified exceptional cases and implemented suitable solutions to prevent recurrence.
• Escalated operational issues promptly and took necessary steps to address them.
• Monitored the ongoing performance and functionality of ATMs and recyclers.
• Raised SLM complaints for onsite ATMs through vendor portals.
• Raised complaints for offsite ATM maintenance issues, including housekeeping, AC, UPS, and lighting.
• Attended emails and calls from branches, vendors, and engineers to ensure smooth communication and issue resolution.

· Assisted the senior accountant in preparing and maintaining financial records, including income statements and balance sheets

· Collaborated with the accounting team to reconcile bank statements and resolve discrepancies

· Inputted financial data into accounting software, ensuring accuracy and completeness of information

· Assisted with accounts payable and accounts receivable processes, including preparing invoices and processing payments

· Participated in the preparation of monthly, quarterly and yearly financial reports.

· Analyzed financial data to identify trends and potential issues.