SREEJITH C
Customer executive
Angamaly
Summary
To accept challenges and apply my knowledge & skills for the benefit & growth of the organization I work for, thus excel my skills to prosper in the areas of my interest.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Airport Service Assistant
SriLankan Airlines Ltd
06.2023 - Current
- Ensured that the GHA provides services according to the agreed SLA, in line with company standards.
- Obtain maximum services from the handling agent in a friendly yet persuasive manner, to provide customer satisfaction/delight to achieve/maintain company service standards.
- Identify/resolve problems arising from weak areas of the handling agent to maintain expected 85% of service level standards.
Airport Service Assistant
Cochin International Airport
10.2021 - 04.2022
Airport Service Assistant
Coimbatore International Airport
10.2017 - 10.2021
Customer Service Executive
SriLankan Airlines
07.2016 - 10.2017
- To provide all necessary help and support to passengers as required by our customer airlines which may include check-in, baggage processing, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Customer Service Executive
Bhadra International Ind Pvt Ltd
07.2016 - 10.2017
- Management to enhance productivity and service levels.
- Control station expenditure, maintain station logs, performance records and ensure proper administration of the station in consultation with Station Head/Line stations manager/Country Manager.
Customer Service Executive
Sri Lankan Airlines
10.2012 - 07.2016
Education
B Com - undefined
Bharathiar University
Advanced Diploma - Aviation Hospitality and travel Management
Gavin Air Crew Academy
Skills
- Communication Skills
- Organizational Skills
- Leadership Skills
- Ability to Work Under Pressure
- Time Management Skills
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Certification
Safety Management System
Dangerous Goods CAT-09 intial (Gps institute for dangerous goods)
Centralized Load Control (Training department chennai)
Altea Amadeus Departure Control System (Training department chennai)
Timeline
Airport Service Assistant
SriLankan Airlines Ltd
06.2023 - Current
Airport Service Assistant
Cochin International Airport
10.2021 - 04.2022
Airport Service Assistant
Coimbatore International Airport
10.2017 - 10.2021
Customer Service Executive
SriLankan Airlines
07.2016 - 10.2017
Customer Service Executive
Bhadra International Ind Pvt Ltd
07.2016 - 10.2017
Customer Service Executive
Sri Lankan Airlines
10.2012 - 07.2016
B Com - undefined
Bharathiar University
Advanced Diploma - Aviation Hospitality and travel Management
Gavin Air Crew Academy
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