SREEJITH . KOTTAPURATH
Customer Service And Pricing (Freight Forwarding)
Dubai
Summary
STRENGTH: - Technical expertise in Sales and back store operations - Excellent communications skills and a professional demeanor - Unique completion of creativity and analytical skills and detail orientation Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Assistant Manager
M/s. Pantos Logistics LLC, LG Affiliated Company, Logistics and Freight
Dubai
10.2017 - Current
- Manage the customer service team and ensure a smooth, proper and timely execution of inbound/outbound shipment, shipping documentation
- Work closely with customers, operations, shipping liners, vendors/contractors to trouble shoot and resolve day-to-day customer service/operations issues and matters
- Coordinate with various shipping and forwarding contractors and internal warehouse operations to support timely receipt and delivery of shipments to customers
- Liaise with operations, shipping liners and contractor to manage and prevent unwarranted containers demurrage and detention charges
- Align, review and develop customer service procedures and related documentation
- Ensure accurate and timely billing of all job and preparation of job costing prior to month end closing
- Liaise with Finance department on queries pertaining to Account Receivables and Payables and where applicable resolve issues
- Ensure customer service team keep proper filing and archiving of all the job files that includes invoices, operations documentations and records
- Manage team workload and ensure smooth running of the day-to-day operation
- Drive customer service excellence by ensuring the team is meeting operational KPI's and comply with Standard Operation Procedures
- Liaise effectively with overseas network in order to drive business development on targeted trade lanes
- Develop and maintain strong relationships with clients in order to explore opportunities to develop further business
- Motivate and engage the team through coaching, performance management and appraisal
- Provide timely and accurate management information as required
- Key Customer: Reckitt / General Motors / Yamaha Music / Unilever/ Johnson and Johnson / Karbala Project (Iraq)
- Worked with M/s
- Airlink
Project Logistics Coordinator
A.E, Freight
Dubai
06.2011 - 08.2017
- Projects and Sales, accountability of entire project logistics operations including handling import & export shipments, monitoring in-bound & out-bound activities and manpower planning for given project / shipments
- Conducting route / site surveys and prepare method statements for handling of heavy-lift shipments, in coordination with our transport dept / partner
- Accumulate costs, estimates; prepare quotation, handling RFQ / tenders & presentations in coordination with the department head
- Checking and approving vendor quotations & invoices before submitting them to department head for approval
- Coordinate with overseas agent for necessary documents of import shipments
- Prepare monthly / quarterly reports as required by the management, review, examine and derive new strategies to enhance performance and increase department profitability
- Provide Projects Status Report to the department head periodically along with the project tracking sheet
- Benchmarking Standard Operating Procedure in all the facilities, for efficient execution all activities
- Managing fleet operations and monitoring the movement of consignments, right from pick up until delivery
- Monitoring onboard loading & discharge of heavy-lift shipments, arranging necessary transport permits & escorts and monitoring cargo movement until it reaches final destination/rest point
- Project(s) / Key Client(s) handled – Mitsubishi Heavy Ind
- Dubai Metro Project, Petrofac Intl., Fujairah Independent Water & Power Plant – Alstom Switzerland, Siemens – DEWA Power Project
Accountant
Techniko Computers
01.2007 - 01.2011
- Cash & Bank transitions
- Banks Reconciliation
- Making Salary statements and payments
- Office Purchase
- Payables
- Petty Cash
- Internal Auditing
- Assist Finance Manger for Account Finalization.
Storekeeper
M/s. Shoe Mart, Land Mark Group International
Dubai
03.2006 - 06.2007
- Maintains inventory
- Uses inventory management software
- Prepares purchase requisitions for the replacement of stock
- Contacts suppliers or searches catalogues to determine price and additional details concerning new items
- Handles and stores merchandise or special products that require some knowledge of spontaneous combustion, toxicity, fragility, rapid deterioration, contamination, etc
- According to requirements and established procedures, arranges stock
- In case of emergency or in order to replace outdated material, suggests substitutes available in the store
- Controls and carries out the lending and renting of tools, equipment, furnishings, and devices
- Ensures that they are kept in good condition and that they are repaired or replaced as necessary
- Oversees the delivery of merchandise following an established schedule and coordinates special deliveries by transmitting the necessary details to the persons concerned.
Marketing Executive
Royal Times Pvt Ltd
01.2005 - 01.2006
- Making Market survey on competitors and presenting the reports back to the Management
- Provide Quality of products & Services to customers
- Reporting to the management on new products enquiries & demands of customers
- Identifying potential leads and developing a portfolio of clients of all sizes, liaising with top level decision makers
- Responding to tenders and requests for information in a timely manner
Education
Bachelor of Accountancy - Financial Accounting, Cost Accounting & Global Eco
UNIVERSITY OF CALICUT
KERALA, INDIA 04.2001 -
Skills
COMPUTER KNOWLEDGEOperating Systems- Well versed in MS Windows & MS OfficeAccounting Software-Tally
Negotiation
Staff supervision
Staff Management
Sales growth
Budgeting
Shipping and receiving
Proficient in [Software]
Domestic freight management
Documentation
Operational management
Logistics Management
Policy and procedure adherence
Shipment coordination
Freight forwarding
Ocean freight
Cargo and freight
Researching freight carrier costs
Freight expertise
Pricing
Pricing trends
Pricing quotes
Pricing negotiations
Competitive Pricing
Certification
Certified Professional in Supply Chain Management - Institute of Supply Chain Management, UK (IoSCM, UK)
Timeline
Assistant Manager
M/s. Pantos Logistics LLC, LG Affiliated Company, Logistics and Freight
10.2017 - Current
Project Logistics Coordinator
A.E, Freight
06.2011 - 08.2017
Accountant
Techniko Computers
01.2007 - 01.2011
Storekeeper
M/s. Shoe Mart, Land Mark Group International
03.2006 - 06.2007
Marketing Executive
Royal Times Pvt Ltd
01.2005 - 01.2006
Bachelor of Accountancy - Financial Accounting, Cost Accounting & Global Eco
UNIVERSITY OF CALICUT
04.2001 -