Photography,VideoGraphy
Sreejith M
Retail Sales Associate
Bengaluru
Summary
Dynamic Customer Service Representative with a proven track record at Startek, excelling in communication and problem-solving. Enhanced customer loyalty through empathetic conflict resolution and effective handling of escalated calls. Leveraged CRM systems to optimize interactions, fostering strong client relationships and ensuring high satisfaction levels.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Startek
01.2023 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Support Specialist
All India Legal Service
07.2023 - 03.2025
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Collections Specialist
Olyv Smart Coin Finance
12.2025 - 12.2026
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
Education
BBA - Administration
Bangalore Institute Of Management Studies
Bangalore 04.2001 -
No Degree - 10th
Kendriya Vidhyalaya
Gujarat 04.2001 -
No Degree - 12th
Kendriya Vidhyalaya
Gujarat 04.2001 -
Skills
Communication
Convincing
Customer handling
Problem solving
Interests
Automotives
Timeline
Collections Specialist
Olyv Smart Coin Finance
12.2025 - 12.2026
Customer Support Specialist
All India Legal Service
07.2023 - 03.2025
Customer Service Representative
Startek
01.2023 - 05.2023
BBA - Administration
Bangalore Institute Of Management Studies
04.2001 -
No Degree - 10th
Kendriya Vidhyalaya
04.2001 -
No Degree - 12th
Kendriya Vidhyalaya
04.2001 -