Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
SREEJITH PRAKASH

SREEJITH PRAKASH

Marathahalli

Summary

I am a highly driven recent business school graduate seeking a full-time position in business where I can lend my knowledge of market analytics to help your organization improve profitability.

Overview

6
6
years of professional experience

Work History

Workforce Real Time Analyst

Pretium Enterprises
02.2024 - Current
  • Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
  • Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
  • Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
  • Optimized schedules, forecasts and other tools to present to management.
  • Create and update different documents, reports and spreadsheets with software such as MS Excel, Harmony, Shift Track and Sales Force
  • Approve and decline the paid time leaves, sick leves and future leave requests according to the capacity and requirement
  • Send hourly logged out status by cross checking logged in/out status
  • Coordinate resources across multiple teams to ensure that labor demands were met in a timely manner

Real time Analyst

BETSOL Software India private limited
07.2022 - 11.2023
  • Supporting the exception management according to the live data received via "ConnnectWiseControl" Interacting with the client on a daily basis
  • Make sure that all the requirements are done as per the client's project
  • Scheduling Work from home for the employees according to the requirement
  • Sending updated reports NPS on hourly basis
  • Coding the schedule changes according to the updates that received directly from the client
  • Scheduling the changes as per Real time data basis which is updated in every 30 minutes.

Real time Analyst

HGS
08.2018 - 01.2019
  • Supporting the exception management and mailbox management for a US LOB's Utilized Aspect eWFM to update schedules and managing the employee database based on the request from operations PTO/Leave updating in employee's schedule based on the request from operations looking at the availability Answer business operations questions related to any query on exceptions, schedule changes, Leave request, Off phone activity's Providing required information/data for Forecasting & scheduling team.

Education

Higher Secondary Education -

Presentation English Medium Higher Secondary School
Kerala

Bachelor of Business Administration -

Capital University
08.2021

Skills

  • Analysis
  • Client interaction
  • Hard working
  • Team building
  • Leadership
  • Decision making
  • Scheduling Optimization
  • Queue management
  • Staffing Adjustments
  • Workforce Software
  • Microsoft Excel
  • Managing schedules

Languages

English
Malayalam
Tamil
Hindi
Kannada

Hobbies and Interests

  • Participating in social activities
  • Music
  • Football
  • Cricket

Timeline

Workforce Real Time Analyst

Pretium Enterprises
02.2024 - Current

Real time Analyst

BETSOL Software India private limited
07.2022 - 11.2023

Real time Analyst

HGS
08.2018 - 01.2019

Higher Secondary Education -

Presentation English Medium Higher Secondary School

Bachelor of Business Administration -

Capital University

Similar Profiles

CREATE PROFILE
SREEJITH PRAKASH