SREEJITH THEVARKANDY
Kozhikode
Overview
2026
2026
years of professional experience
Work History
Customer Service Officer
R CELL-LIFECELL DIAGNOSTICS AND RESEARCH CENTRE
THONDAYAD
2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Executive
POTAFO ONLINE APP
KOTTARAM ROAD
2021 - 2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Relationship Manager
INDUS MOTORS PVT LTD (ARENA DIVISION)
CHAKORATHKULAM
2018 - 2020
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
SALES CUM MARKETING STAFF
ADITHYA HONDA
NADAKKAV
2017 - 2018
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Fostered a culture of continuous learning and development amongst marketing team members, providing regular training sessions and opportunities for skill growth.
- Expanded market presence by identifying new opportunities for product exposure and securing valuable partnerships with key industry influencers.
- Conducted thorough competitor analysis to identify market trends, gaps in offerings, and opportunities for differentiation within the marketplace.
- Increased customer satisfaction scores through the implementation of targeted surveys and feedback loops, allowing for quick identification and resolution of pain points.
ACCESSORIES EXECUTIVE (MARUTI GENUINE ACCESSORIES)
POPULAR VEHICLES AND SERVICES
CIVIL STATION
2016 - 2017
Education
High School Diploma - SSLC
N S S HIGHER SECONDARY SCHOOL
MEENCHANDA Bachelor of Arts - SOCIOLOGY
ANNA MALAI UNIVERSITY OF DISTANCE EDUCATION
TAMILNADU2019
High School Diploma - Mechanical Engineering
NTTF TECHNICAL TRAINING FOUNDATION
TELLICHERRY KANNUR2015
High School Diploma - SCIENCE
N S S HIGHER SECONDARY SCHOOL
MEENCHANDA2009
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Inbound call management
- Call center experience
- Call center operations
- CRM software
- Quality assurance monitoring
- Customer service
- Relationship building
- Customer relations
- Complaint resolution
- Active listening
- Follow-up skills
- Client relations
- Call management
- Coordination
- Customer education
Timeline
Customer Service Officer
R CELL-LIFECELL DIAGNOSTICS AND RESEARCH CENTRE
2022 - Current
Customer Service Executive
POTAFO ONLINE APP
2021 - 2022
Relationship Manager
INDUS MOTORS PVT LTD (ARENA DIVISION)
2018 - 2020
SALES CUM MARKETING STAFF
ADITHYA HONDA
2017 - 2018
ACCESSORIES EXECUTIVE (MARUTI GENUINE ACCESSORIES)
POPULAR VEHICLES AND SERVICES
2016 - 2017
High School Diploma - SSLC
N S S HIGHER SECONDARY SCHOOL
Bachelor of Arts - SOCIOLOGY
ANNA MALAI UNIVERSITY OF DISTANCE EDUCATION
High School Diploma - Mechanical Engineering
NTTF TECHNICAL TRAINING FOUNDATION
High School Diploma - SCIENCE
N S S HIGHER SECONDARY SCHOOL