Sreejith Mohan
Chennai
Summary
Quality Assurance Professional with 12+ years of expertise in Defined Contribution retirement plans, process optimization, and regulatory compliance to drive operational excellence. Proven Process Innovator, recognized for designing and implementing SOPs, audit frameworks, and workflow enhancements that reduce operational errors and accelerate transaction turnaround times. Data-Driven Decision Maker, leveraging trend analysis, FMEA, and quality metrics to identify gaps, implement corrective actions, and deliver measurable improvements in service accuracy and efficiency. Skilled in mentoring global teams, facilitating cross-functional collaboration, and fostering a culture of continuous improvement to enhance productivity and stakeholder satisfaction. Client-Centric Quality Advocate, consistently earning client appreciation for managing complex transactions with precision, ensuring compliance, and delivering high-quality outcomes in a fast-paced, high-volume financial services environment. Handling multiple key clients and ensuring accurate, timely, and high-quality transaction processing.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Senior Quality Assurance Analyst
Fidelity Business Services India Pvt. Ltd.
2023.01 - Current
- Overseeing quality assurance processes for Defined Contribution retirement plans, ensuring compliance and operational excellence.
- Conducting audits on customer requests, analyzing data, and implementing corrective actions to enhance quality.
- Developing and executing SOPs for transaction processing, improving efficiency and consistency across teams.
- Collaborating with operations and cross-functional teams to provide trend analysis, recommendations, and actionable insights.
- Mentoring and training associates while driving management reporting and initiatives to elevate team performance.
- Leadership & Mentorship focused, guiding Chennai operations and training associates to drive team productivity, performance metrics, and continuous improvement initiatives.
- Developed and executed comprehensive training programs for new hires, resulting in an improvement in onboarding efficiency and faster integration into the team.
- Implemented a feedback loop with operations teams to continuously refine quality control processes, leading to an increase in stakeholder satisfaction scores.
Senior Process Specialist Analyst - Quality Assurance
Fidelity Business Services India Pvt. Ltd.
2019.01 - 2023.01
- Managed end-to-end processing of DC money-out transfers, complex transactions (QDRO, RMD), and loan transfers, ensuring regulatory compliance and accuracy.
- Oversaw death benefits processing, validated documentation, and ensured timely distribution to beneficiaries.
- Investigated transaction exceptions, implemented corrective measures, and generated participant communications to maintain operational quality.
- Served as SME, providing guidance, tracking SLAs/TATs, and conducting team huddles to drive process improvements.
Process Specialist
Fidelity Business Services India Pvt. Ltd.
2016.01 - 2019.01
- Processed various payouts, loan transactions, and hardship withdrawals, ensuring compliance with plan rules and regulatory requirements.
- Reviewed transaction documentation, reconciled funds using DISC tools, and implemented corrective actions to maintain operational accuracy.
- Collaborated with cross-functional teams to resolve discrepancies and enhance operational efficiency.
- Trained new hires and developed improved processes to streamline operations and elevate the customer experience.
Senior Associate
Fidelity Business Services India Pvt. Ltd.
2015.01 - 2016.01
- Managed DC money-out operations, ensuring compliance with regulatory guidelines and plan policies.
- Oversaw QDRO and ROE processing, ensuring accurate documentation and timely participant communication.
Associate
Fidelity Business Services India Pvt. Ltd.
2013.01 - 2015.01
- Processed various payouts, including Roth distributions and SWPs, maintaining adherence to plan rules.
- Investigated transaction exceptions and ensured operational accuracy and quality standards.
Education
Bachelor of Commerce - Computer Application
Kalaimagal College of Arts Science
Mayiladuthurai 2010.08 - 2013.04
Skills
- Regulatory Compliance
- Operational Risk Management
- Quality Control Standards
- Process Improvement Strategies
- Data-Driven Decision Making
- Performance Metrics Analysis
- Continuous Improvement Practices
- Cross-Functional Collaboration
- Process improvement
- Customer satisfaction
- Team leadership
- Mentoring associates
- Problem solving
- Attention to detail
Awards And Certificates
- On The Spot (OTS) Award, For handling and retaining a red client through timely results and data accuracy.
- You Have Earned It (YEI) Award, For going the extra mile in day-to-day participant processing.
- Zero Defect (ZD) Award, For consistently delivering work with zero errors.
- Onshore Recognition, Acknowledged for timely support and providing confirmations.
- Client Appreciation, From First Bank for accurate and timely plan-to-participant transaction processing.
- Domain 1 & 2 Certification
- Lean Six Sigma with Yellow Belt
Languages
English
Proficient
C2
Tamil
Proficient
C2
Malayalam
Elementary
A2
Timeline
Senior Quality Assurance Analyst
Fidelity Business Services India Pvt. Ltd.
2023.01 - Current
Senior Process Specialist Analyst - Quality Assurance
Fidelity Business Services India Pvt. Ltd.
2019.01 - 2023.01
Process Specialist
Fidelity Business Services India Pvt. Ltd.
2016.01 - 2019.01
Senior Associate
Fidelity Business Services India Pvt. Ltd.
2015.01 - 2016.01
Associate
Fidelity Business Services India Pvt. Ltd.
2013.01 - 2015.01
Bachelor of Commerce - Computer Application
Kalaimagal College of Arts Science
2010.08 - 2013.04