Microsoft Office suite
SREEKALA MEPPALLI
Immigration Project Manager
Ernakulam,KL
Summary
· A highly accomplished manager with 20+ years of experience working with some of the most influential and innovative organizations in the world.
· Excellent reputation for resolving problems and improving customer satisfaction.
· Dedicated professional with history of meeting company goals utilizing consistent and organized practices.
· Skilled in working under pressure with deadlines and adapting to new situations and challenges to best enhance the organizational brand.
· Committed, results-driven professional seeking a management position.
· Eager to apply managerial experience, leadership skills and organizational techniques to improve profits, efficiency, productivity and service quality.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Business Immigration Supervisor
Fragomen Immigration Services India Pvt. Ltd
Kochi, Kerala
08.2015 - Current
- Spearheaded and strategically led teams, developed strategies, processes for all US non-immigrant and immigrant petitions
- Transformed reactive and opportunistic engagements into partnerships that added value to growth of the organization in terms of incremental revenue, regional executive and field alignment, competency development and customer satisfaction
- Currently managing entire operations for 2 US teams of 30 employees and mentoring 2 teams, overseeing hiring, training, and professional growth of employees.
- Increased business revenue by growing the team from 3 members to 30 in a span of 2 years.
- Oversaw daily operations to ensure high levels of productivity. Identified issues, analysed information and provided solutions to problems.
- Developed team communications and cohesiveness between team members.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Drove operational improvements which resulted in savings and process efficiencies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Executive- Marketing
Sobha Limited
Kochi, Kerala
09.2013 - 07.2015
- Oversaw all marketing and distribution operations across projects - generated leads, met prospective customers and managed entire marketing activity.
- Experienced in project highlighting, marketing and identifying potential customers.
- Coordinated with sales associates for client site visits and follow up the status and coordinating sales promotional activities like expos, market study & sales promo activities.
- Aligned organizational objectives with company mission, increasing revenue, profits, and business growth by collaboratively developing integrated strategies including vendors and sales channel partners.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email.
Branch Operations and Services Head
ING Vysya Bank Limited, Kotak Mahindra Bank Ltd
Kannur, Kochi, Kerala
12.2005 - 08.2013
- In charge of all operations, audit, day to day activities and customer service of retail bank branch at Aluva.
- In charge of cash, clearing operations, branch compliance, verification and accepting of customer requests, foreign exchange services, locker operations, attending to statutory audits, internal risk-based audit etc.
- Responsible for increasing Retail Banking and Insurance Products counter sales and implementation of all new activities at branch level.
- Managed team of 15 employees, overseeing hiring, training, and professional growth of employees.
- Actively listened to customers' requests, confirming full understanding before addressing concerns. Resolved problems, improved operations and provided exceptional service.
Senior Officer
ICICI Bank Limited
Kannur, Kerala
12.2003 - 12.2005
- Handling the entire banking operations specifically in charge of Clearing and Cash Operations.
- Day to day functions include branch compliance, verification and accepting of customer requests, foreign exchange services, lockers operation, attending to statutory audits, internal risk-based audit etc.
- Responsible for increasing retail products counter sales and implementation of all new activities at branch level.
Junior Process Officer
e-Serve International Limited
Chennai, Tamil Nadu
07.2000 - 03.2003
- Ensure smooth implementation of HR policies for recruitment, selection, induction, orientation and development of new employees.
- Adept at managing people, maintaining healthy employee relations, handling employee grievances thus creating a progressive environment.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Education
B. Sc. -
Kannur University
01.1996 - 01.1999
Skills
Excellent business sense
undefinedAccomplishments
- Supervised team of 30 staff members.
- Achieved business growththrough effectively increasing the procesees and team members.
Software
Interests
Travelling and discovering new locations
Singing to karaoke
Drama and acting
Timeline
Business Immigration Supervisor
Fragomen Immigration Services India Pvt. Ltd
08.2015 - Current
Senior Executive- Marketing
Sobha Limited
09.2013 - 07.2015
Branch Operations and Services Head
ING Vysya Bank Limited, Kotak Mahindra Bank Ltd
12.2005 - 08.2013
Senior Officer
ICICI Bank Limited
12.2003 - 12.2005
Junior Process Officer
e-Serve International Limited
07.2000 - 03.2003
B. Sc. -
Kannur University
01.1996 - 01.1999
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