Sreekalamol I
Kochi,KL
Summary
To obtain suitable position in Office Operations
A Graduate, hard working, self-motivated and responsible with an articulate and outgoing personality. Enjoys meeting new challenges while remaining confident and good tempered under pressure. An individual who adapts well to new situations and can effectively work as a team member.
Overview
16
16
years of professional experience
Work History
Front Office Cum Administrator
KENT CONSTRUCTIONS PVT LTD
Cochin
03.2022 - 02.2024
- Greet and attend to clients, visitors, and vendors professionally.
- Maintain visitor records and ensure proper entry/exit procedure.
- Call & Communication Handling, Manage incoming calls, emails, and correspondence, Direct queries to the appropriate department or person, Handle inquiries regarding ongoing or upcoming projects.
- Oversee office supplies, stationery, and housekeeping requirements.
- Ensure smooth day-to-day operations of the office.
- Liaise with vendors for office maintenance and service contracts.
- Maintain employee attendance records and visitor logs.
- Support HR with joining formalities and administrative paperwork.
- Organize and file company documents, purchase orders, and bills.
- Provide administrative support to senior management.
- Assist in scheduling and follow-ups for meetings.
- Prepare basic reports, letters, and communication drafts.
- Facilitate communication between the head office and project sites.
- Coordinate material dispatch, courier services, and documentation flow.
Customer Care Support
TRAVANCORE URBAN NIDHI LTD
Cochin
12.2021 - 01.2022
- Communicating with clients and customers about their experiences with a product or service.
- Providing advice on purchasing products or services.
- Answering client or customer questions about properly using or accessing a product or service.
- Taking or processing orders for a product or service.
- Listening to customer or client complaints or concerns and working to resolve their issues.
OJT (Branch coordinator)
HCL Infosystems LTD
Trivandrum
06.2010 - 05.2011
- Daily basis for ensuring the smooth operation of the office and administrative Functions.
- The administrative team works together to provide high quality and Timely support to the work of the organization.
- Present a professional, welcoming first contact to all clients, funders, vendors, board members, staff, media, etc.
Sales Executive
Dhanalakshmi Bank LTD
Sasthamangalam
07.2009 - 05.2010
- Achieve branch targets for liability products and investments products like CASA.
- Holds the record for producing maximum number of business in sasthamangalam branch till the inception of branch.
- Relationship Management for HNI customers.
- Acquisitions on NRI and HNI customers.
Sales Associate (Co ordinator)
Cit financial Consumer Finance India LTD
Trivandrum
10.2007 - 06.2009
- Responsible for organizational functions and general meeting support: including arranging, follow up calls, maintaining office space schedules.
- Follow up with customers via telephone when appropriate.
- Resolve customer complaints or involves the appropriate manager to ensure customer satisfaction.
- Cooperate with other Associates when asked to help.
- Show enthusiasm with the customer.
- Phone, in person, and email. Responsibility for development & implementation of efficient office systems.
Education
BA - History
Govt College Nedumangadu
Nedumangadu01.2003
Pre Degree -
Govt College Nedumangadu
Nedumangadu01.1999
S.S.L.C. -
G.H.S. VK
Panacode01.1997
Skills
- MS Office Package
- Data Entry
- Office management
- Document organization
- Communication handling
- Visitor management
- Customer relationship management
- Scheduling coordination
- Report preparation
- Team collaboration
- Problem solving
- Administrative support
- Material dispatching
- Time management
Disclaimer
I do hereby declare that all the above mentioned facts are true and correct in best of my knowledge and belief.
Languages
- English
- Hindi
- Malayalam
Personal Information
- Date of Birth: 04/02/82
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Front Office Cum Administrator
KENT CONSTRUCTIONS PVT LTD
03.2022 - 02.2024
Customer Care Support
TRAVANCORE URBAN NIDHI LTD
12.2021 - 01.2022
OJT (Branch coordinator)
HCL Infosystems LTD
06.2010 - 05.2011
Sales Executive
Dhanalakshmi Bank LTD
07.2009 - 05.2010
Sales Associate (Co ordinator)
Cit financial Consumer Finance India LTD
10.2007 - 06.2009
BA - History
Govt College Nedumangadu
Pre Degree -
Govt College Nedumangadu
S.S.L.C. -
G.H.S. VK