Sreekant Mishra
Manager - Hospital Operation & Administration
New Delhi
Summary
Reliable professional adept at juggling multiple tasks while maintaining a focus on team goals. Dedicated to enhancing team performance by taking on extra responsibilities and fostering a positive work atmosphere. Actively pursuing a full-time role that allows for the application of strong interpersonal skills, effective time management, and problem-solving expertise. Aiming to create a significant impact in a fast-paced environment.
Overview
4
4
Certifications
9
9
years of professional experience
Work History
Manager - Operations & Patient Care Coordination
Qi Spine Clinic
12.2024 - 06.2025
- Directed team of doctors, front desk personnel, patient counselors, and housekeeping staff while establishing communication channels, setting performance expectations, and conducting evaluations.
- Managed work and performance of more than 20 employees.
- Enforcing standard operating procedures to optimize resources and their productivity.
- Establishing full compliance with all clinical processes to be followed by the individual team members, to achieve high levels of treatment success for the patients.
- Analyzed data and dashboards on revenue, clinical, and patient experience metrics to identify improvement areas and implement changes.
- Fostered positive, collaborative work environment, promoting teamwork and professional development.
- Collaborate with doctors and patient counselors to ensure effective communication and patient care coordination
- Collaborated with clinical stakeholders to enhance clinical achievements of the doctors.
- Work closely with patient counsellors to provide guidance on patient interactions, operational processes and overall patient satisfaction
Manager - Operation & Emergency Management
Red Health
04.2024 - 08.2024
- Targeted new customer segments to expand service reach, boosting market presence significantly.
- Established high-level buyer connections in strategic accounts to propel business development efforts.
- Optimized alignment of client goals with organizational strategies for enhanced effectiveness.
- Utilized customer feedback to refine product positioning and address market needs.
- Enhanced service delivery through detailed documentation of customer requirements gathered in meetings.
- Facilitated best practice sharing among departments to improve workflow efficiency and collaboration.
- Showcased strong communication abilities in multiple professional environments, both verbally and in writing.
- Strengthened networking opportunities by engaging with VIPs at events to nurture valuable connections.
Team Lead - Physician Engagement
Vohra Wound Care
06.2023 - 04.2024
- Identified methods to enhance performance and efficiency, leading to improved team outcomes.
- Guided team in implementing best practices for improved efficiency.
- Ensured top-tier customer service by monitoring performance
- Evaluated customer feedback to maximize satisfaction and inform service enhancements.
- Documented and maintained standard operating procedures
- Guaranteed comprehensive communication of project details
- Facilitated communication within the team, fostering feedback and collaborative problem-solving.
- Remained knowledgeable in latest guidelines and best practices to ensure delivery of regulatory compliant service.
- Cultivated strong relationships with clients, understanding their needs and aligning projects to exceed expectations.
Team Lead - Operation & Patient Care Relation
Indegene Life System's Pvt. Ltd.
10.2018 - 05.2023
- Managed complete process flow across various therapy sectors
- Oversaw responsibilities of assistant leads, patient care advisors, and contact center advisors to ensure seamless daily operations
- Monitored and assessed team's performance based on established KPIs
- Adhered to brand-specific KPIs based on MSA requirements
- Oversaw program specifications tailored to client needs
- Conducted job training sessions in joint field activities to enhance team skills and knowledge
- Monitor team performance in medical and process knowledge areas
- Conducted local audits for quality assurance on team documentation
- Reviewed and authenticated team members' reports for accuracy and compliance with standards
Team Lead - Operation & EMR Implementation
Indraprastha Apollo Hospital
10.2017 - 09.2018
- Tracked changes in healthcare IT workflows to ensure project adherence.
- Achieved alignment between software specifications and functional outcomes through coordination.
- Directed activities necessitating knowledge of application infrastructure support.
- Enhanced business and functional requirements to align with project objectives.
- Defined project requirements in conjunction with client technical teams for clarity.
- Led discussions to resolve queries regarding functionality efficiently.
- Contributed to planning assessments and structuring patient care system processes.
- Established partnerships with stakeholders to promote collaboration and drive outcomes.
Senior Executive - Operation & Patient Relation
Aakash Healthcare Pvt. Ltd
07.2016 - 10.2017
- Elevated hospital's standing as a premier multi-specialty healthcare provider in the community.
- Led micro-planning initiatives for effective management of outreach community programs.
- Strengthened connections with key association members such as RMO, CMO, DGEHS, and CAT Ambulance Pilot.
- Updated referrals, HCFs, and executed thorough business tracking analysis for operational insights.
- Performed analysis of market feedback to shape public relations strategies and boost engagement.
- Innovatively designed and marketed health check-up campaigns to attract community involvement.
- Crafted an integrated timeline for collaborative CSR projects with multiple stakeholders.
Education
MBA - Hospital & Healthcare
IIHMR University
Dwarka, New Delhi01.2016
B.Com - Advertising, Sales Promotion, Marketing & Public Relations
St Xavier College
Ranchi, Jharkhand, India01-2014
H.S.C - Commerce
DAV NIT
Jamshedpur, Jharkhand, India01-2011
S.S.C -
DAV Public School
Jamshedpur, Jharkhand, India01-2009
Skills
Hospital management expertise
Healthcare system administration
Clinic management strategies
Efficiency improvement processes
NABH compliance documentation
SOP formulation and execution
Patient care experience management
Workforce leadership and team dynamics
Certification
Certified Lean Six Sigma Yellow Belt - Certificate No.:- C-2023-54318 - Issue Date - 26-11-2023
Paper Publication & Other Initiatives
- Published paper in Global Summit of Corporate Social Responsibility organized by IIM Raipur and IICA named 'The Role of the Culture Centered Approach in transforming Indian Corporate Social Responsibility'.
- Organized Medical Fair India, Exhibition cum Conference for AMEN organization, a subsidiary partner for MesseDusselorf having the responsibility of Market Research and Event Co-Coordinator from 02/01/15 to 03/23/15 at PragatiMaidan, New Delhi.
Timeline
Manager - Operations & Patient Care Coordination
Qi Spine Clinic
12.2024 - 06.2025
Manager - Operation & Emergency Management
Red Health
04.2024 - 08.2024
Team Lead - Physician Engagement
Vohra Wound Care
06.2023 - 04.2024
Team Lead - Operation & Patient Care Relation
Indegene Life System's Pvt. Ltd.
10.2018 - 05.2023
Team Lead - Operation & EMR Implementation
Indraprastha Apollo Hospital
10.2017 - 09.2018
Senior Executive - Operation & Patient Relation
Aakash Healthcare Pvt. Ltd
07.2016 - 10.2017
S.S.C -
DAV Public School
H.S.C - Commerce
DAV NIT
B.Com - Advertising, Sales Promotion, Marketing & Public Relations
St Xavier College
MBA - Hospital & Healthcare
IIHMR University