Archana N
Technical Support Engineer
Bangalore
Summary
Secure a responsible career opportunity to fully utilize skills, to achieve goals of a company that focuses on customer satisfaction and making a significant contribution to the success of the company.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
TRC Engineer
INSPIRISYS SOLUTIONS LTD(formerly ACCEL FRONTLINE LTD)
05.2018 - 07.2019
- Computer Hardware, Laptop hardware, printers testing & repairing, assembling and dissembling the computer, laptops.
- Managed hardware inventory by keeping track of equipment usage, maintenance schedules, and replacement needs.
- Responded to support requests from service engineers and guided basic troubleshooting tasks.
- Actively collaborated with vendors to resolve hardware issues if its necessary.
- Diagnosed and troubleshoot hardware, software, windows OS and network issues.
- Provided guidance on installing and integrating new hardware components and software to internal staff and service engineers.
Technical Support Engineer
Concentrix Bangalore
- Providing chat support to MEA countries, Maintained response times to support business continuity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Installation, configuration and maintenance of Laptops, Desktops and Tablets through chat and email support.
Education
B.E. - Electronic and Communication
Jawaharlal Nehru College Of Engineering
Shivamogga 01.2014 - 06.2017
Diploma - Electronics and Communication
Govt Polytechnic
X - undefined
Govt Junior College for girls
Skills
Remote Support
Customer Service
Hardware integration
Hardware Diagnostics
Software Configuration
Problem-Solving
Technical Documentation
Hardware upgrades
Technical Troubleshooting
Personal Information
- Father's Name: Nagesha G
- Date of Birth: 06/27/1992
- Gender: Female
Roles And Responsibilities
- To respond quickly to all inputs, taking ownership as per the inputs priority.
- To diagnose, investigate and repairing the computer hardware like Monitor issues, Motherboard issues, HDD issues, Laptops.
- Troubleshooting basic networking issues like connectivity.
- Discuss the unresolved issues with next level.
- Making daily reports on inputs and defectives, spare demands and documentation.
- Monthly internal stock checking and updating.
- Technical Support to clients through chat and remote connection
Disclaimer
I hereby acknowledge that all the details finished above are true to the best of my Knowledge
Timeline
TRC Engineer
INSPIRISYS SOLUTIONS LTD(formerly ACCEL FRONTLINE LTD)
05.2018 - 07.2019
B.E. - Electronic and Communication
Jawaharlal Nehru College Of Engineering
01.2014 - 06.2017
Technical Support Engineer
Concentrix Bangalore
Diploma - Electronics and Communication
Govt Polytechnic
X - undefined
Govt Junior College for girls
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