Sreekanth Kalingon Veedu
Automotive Sector Manager & Corporate Trainer
Kasaragod, Kerala
Summary
A dynamic professional with extensive experience in the automotive sector, specializing in operational excellence and workforce development. Proven ability to lead and manage cross-functional teams, streamline operations, and drive productivity through strategic planning and execution. Adept at designing and delivering impactful training programs that enhance employee skills, improve performance, and foster a culture of continuous learning.
Overview
22
22
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Operator Technician
Kerala Water Authority (Public Service)
01.2018 - Current
- Maintained accurate documentation of all machine activities, ensuring traceability of performance data for future analysis.
- Ensured consistent production quality with thorough visual and chemical inspections and adherence to established safety standards before delivery.
- Optimized production processes through close monitoring of machine performance and making timely adjustments.
Service Manager
Signature Honda
07.2014 - 11.2017
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Manager
German Motors Chevrolet
05.2013 - 07.2014
- Developed and maintained positive relationships with customers to build rapport and trust.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Customer Care Manager
KVR Auto Cars Maruti Suzuki
08.2011 - 05.2013
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Introduced innovative strategies for improving customer support systems, enhancing overall customer experience.
Service Technician
Juma Al Majid Est.
06.2005 - 05.2011
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Advisor
KTC Hyundai
05.2003 - 05.2005
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Corporate Trainer
Freelance - Part Time
02.2022 - Current
- Enhanced client learning experiences by incorporating real-world examples and interactive activities to support training objectives.
- Developed customized training materials tailored to clients'' specific needs, resulting in increased satisfaction and performance improvement.
- Worked with various clients and customized courseware to accommodate varied business needs.
- Delivered engaging presentations and workshops, leading to higher participant engagement and knowledge retention.
- Evaluated participant feedback to make data-driven decisions regarding future training program enhancements.
Spoken English and IELTS Trainer (part -time)
Hi Hello Edu Solutions
04.2017 - Current
- Designed customized study materials for individual learners, enhancing their understanding of key concepts and improving overall results.
- Enhanced student fluency in English by incorporating interactive language activities and multimedia resources into lessons.
Education
Diploma - Automotive Engineering
KVG Polytechnic
Sullia, India 04.2001 -
Bachelor of Arts - English
Annamalai University
Annamalai Nagar, Tamil Nadu 04.2001 -
Certification - Customer Relations Management
Zabeel International Institute
Dubai, UAE 04.2001 -
Certification - Business Correspondence
Zabeel International Institute
Dubai, UAE 04.2001 -
Certification - Certified Train The Trainer Program
Indian Society For Training And Development
Delhi, India 04.2001 -
Certification - TESOL
Asian College of Teachers
Bengaluru, India 04.2001 -
Certification - Microsoft Office & Autocad
Microms Computer Institute
Kasaragod, India 04.2001 -
Skills
Relationship building
Customer service management
Effective communication
Problem-solving
Team collaboration and leadership
Multitasking Abilities
Staff training and development
Subject matter expertise
Training need analysis
Adaptability
Accomplishments
- Received the Exceptional Performer Award for the best Service Manager in 2014 from The Business House Group for achieving targets across all parameters.
- Received the Exceptional Performer Award for the best Service Manager in 2015 from The Business House Group for achieving targets across all parameters.
Certification
Honda Service Manager Seminar at HITEC
Timeline
Corporate Trainer
Freelance - Part Time
02.2022 - Current
KWA- Induction to Operators
10-2018
Operator Technician
Kerala Water Authority (Public Service)
01.2018 - Current
Spoken English and IELTS Trainer (part -time)
Hi Hello Edu Solutions
04.2017 - Current
Honda H-SMART Training at HITEC
09-2015
Honda Service Manager Seminar at HITEC
02-2015
Service Manager
Signature Honda
07.2014 - 11.2017
Service Manager
German Motors Chevrolet
05.2013 - 07.2014
Customer Care Manager
KVR Auto Cars Maruti Suzuki
08.2011 - 05.2013
Service Technician
Juma Al Majid Est.
06.2005 - 05.2011
Hyundai Advanced technical training at HMIL
08-2004
Hyundai Basic technical training at HMIL
12-2003
Service Advisor
KTC Hyundai
05.2003 - 05.2005
Diploma - Automotive Engineering
KVG Polytechnic
04.2001 -
Bachelor of Arts - English
Annamalai University
04.2001 -
Certification - Customer Relations Management
Zabeel International Institute
04.2001 -
Certification - Business Correspondence
Zabeel International Institute
04.2001 -
Certification - Certified Train The Trainer Program
Indian Society For Training And Development
04.2001 -
Certification - TESOL
Asian College of Teachers
04.2001 -
Certification - Microsoft Office & Autocad
Microms Computer Institute
04.2001 -