Sreekanth Viswanathan

• Created defect fixes by resolving customer problems.
• Created comprehensive operational guidelines.
• Delivered end-user support for application issues escalated from Help Desk staff.
• Collaborated with development teams to evaluate defect impact.
• Created and executed strategies for defect management.
• Monitored bug resolutions across various versions, ensuring each fix was implemented correctly.
• Administered product backlogs to ensure clear and prioritized items based on business value.
• Translated detailed requirements from customers into an organized product backlog.
• Monitored system performance to anticipate potential issues before they occur.
• Monitored and recorded incidents, problems, requests.
• Delivered technical assistance to resolve intricate issues.
• Offered direction to team members concerning their assigned duties.
• Facilitated resource allocation among various departments and teams for timely project completion.
• Detailed every aspect of reported issues with precise documentation.
• Coordinated with stakeholders to focus on resolving top-priority issues.
• Gathered feedback through surveys and focus groups.
• Defined user stories and product requirements through collaboration with stakeholders.

2nd line application support | Defect reporting | UAT | Training | Procedure documentation | Troubleshooting | RCA