Sreekesh Kumbalaparambil
CloudOps Engineer
Kochi,Kerala
Summary
Dynamic Cloud Operation Engineer with a proven track record at Tata Consultancy Services, excelling in cloud infrastructure management and incident resolution. Expert in scripting and automation, enhancing system performance and reliability. Strong communicator, adept at collaborating with cross-functional teams to drive cloud adoption and optimize operational workflows. Committed to continuous improvement and business continuity.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Cloud Operation Engineer
Tata Consultancy Services
Kochi
05.2023 - Current
- Developed custom PowerShell and Bash scripts to automate repetitive tasks, increasing team productivity and reducing human error by 40%.
- Ensured 99.9% uptime of critical systems through proactive health checks, redundancy implementations, and disaster recovery strategies.
- Improved cloud infrastructure performance by deploying efficient monitoring and alerting systems (e.g., Manage engine application manager), enabling faster incident response.
- Led Windows OS migration projects (e.g., 2012 R2 to 2016), completing upgrades with zero critical downtime.
- Minimized downtime during maintenance windows by planning and executing server updates and patches with precision.
- Implemented automated backup and recovery strategies using IBM Cloud, reducing data loss risk during system failures.
- Used system and application metrics to monitor infrastructure performance and proactively address performance bottlenecks.
- Streamlined incident management workflows, reducing mean time to resolution (MTTR) and enhancing operational efficiency.
- Initiated and implemented process improvements in Windows server management, significantly reducing manual intervention and increasing SLA compliance.
- Acted as the first point of contact for major incidents, coordinating cross-functional resolution efforts and ensuring stakeholder communication.
- Participated in on-call rotations and served as a Crisis Management Lead (RCML), delivering 24x7 support and resolving high-priority incidents without escalations.
- Collaborated with third-party vendors to resolve complex infrastructure issues, ensuring timely escalation and service continuity.
- Supported compliance audits and implemented security best practices for Windows and cloud environments, minimizing vulnerabilities and adhering to internal policies.
- Authored comprehensive documentation for cloud infrastructure design, implementation, and standard operating procedures.
- Provided onboarding and KT (Knowledge Transfer) to new team members during team restructuring, ensuring smooth knowledge transition and operational consistency.
- Conducted training sessions for non-technical stakeholders on cloud operations, IT best practices, and cloud-first strategy benefits.
- Identified and decommissioned underutilized cloud resources, contributing to a 15% reduction in monthly cloud expenses.
IT Support Specialist
Tata Consultancy Services
Kochi
02.2021 - 04.2023
- Provided L1/L2 support for Windows systems, including user account management, group policies, and remote troubleshooting using Active Directory and remote tools (e.g., RDP, SCCM).
- Monitored system alerts and incidents via tools like APM, escalating critical issues to appropriate teams and contributing to resolution.
- Created and maintained detailed incident tickets using ITSM platforms (ServiceNow, Remedy), ensuring SLA compliance and accurate documentation.
- Supported Microsoft 365 services (Outlook, Teams, OneDrive) and resolved email delivery, mailbox quota, and login issues.
Education
Bachelor of Science - Computer Science
CAS Vattamkulam - IHRD
Edappal, India 01.2017 - 01.2020
Skills
Cloud infrastructure management
Scripting languages
IBM Cloud
Incident and problem management
Data backup and recovery
Cloud security best practices
ITIL framework
Terraform and ansible
Monitoring and logging tools
Technical documentation and communication
Infrastructure as Code
Business continuity
Script writing
Accomplishments
- Successfully coordinated the CloudOps team from its inception, ensuring smooth operations and zero escalations during transition phases.
- Handled critical incidents as RCML, completing all responsibilities without escalations and receiving appreciation from leadership.
- Suggested and implemented workflow optimizations for Windows server management, reducing daily task time by 20% and improving customer satisfaction.
- Trained new associates during team restructuring, maintaining operational consistency and contributing to faster onboarding.
- Efficiently balanced responsibilities as a Windows Server Administrator, Cloud Engineer, and Crisis Lead, demonstrating adaptability and reliability.
Timeline
Cloud Operation Engineer
Tata Consultancy Services
05.2023 - Current
IT Support Specialist
Tata Consultancy Services
02.2021 - 04.2023
Bachelor of Science - Computer Science
CAS Vattamkulam - IHRD
01.2017 - 01.2020
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