SREEKESH AK
THRISSUR
Summary
Dependable Procurement Specialist with a background in tracking products from vendor shipments to the consumer pipeline. Analytical performer with price dispute resolution experience. Considered an enthusiastic employee with great decision making skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Document Processing Specialist developing and implementing document control and management strategies. Stores documents correctly for easy employee access. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail. Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.5+ years experience in procurement specialist/admin assistant/documentation executive/customer care executive roles.Experience of working in Nightshift and US Timing.Open to relocation.
Overview
13
13
years of professional experience
Work History
ADMIN ASSISTANT
Bharath Lajhna Multi State Housing Cooperative Society PVT LTD
12.2021 - 06.2023
- Provided administrative and operational support to Office Manager and other staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed department budgets and generated financial reports for management review.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Established administrative work procedures to track staff's daily tasks.
PROCUREMENT SPECIALIST
Bogucki Entrprise LLC American Company
12.2018 - 03.2021
- Managed procurement of high value goods and services for multiple departments in timely and cost-effective manner.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Researched and identified potential new suppliers to increase vendor base.
- Create Purchase Orders manually based on guidelines
provided by client’s purchasing organization. - Review purchase requisitions and identify sources of supply.
- Identify and resolve PO/PR processing issues.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
- Monitored pricing trends and negotiated pricing to optimize profitability.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Negotiated with vendors on freight costs, cutting shipping prices by 50%
DOCUMENTATION EXECUTIVE/COUNTER STAFF
CMS Lead Line Pvt LTD
05.2016 - 06.2017
- Greeted customers and responded to inquiries in professional and friendly manner
- Supported development of standardized documents and templates.
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Insured cargo against loss, damage or pilferage.
- Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
- Skilled at working independently and collaboratively in team environment.
- Resolved customer queries and discrepancies in timely manner.
CUSTOMER CARE EXECUTIVE
Insolutions Global Banking Process BPO
10.2015 - 04.2016
- Handling Customer Inquiries: Responding to customer inquiries, requests, and complaints via phone calls, emails, or chat, providing accurate and timely information to address their concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Providing Customer Support: Assisting customers with account inquiries, transaction details, billing issues, and general banking information. Resolving customer problems and complaints in professional and empathetic manner.
- Conducting Account Verification: Verifying customer details and account information to ensure security and authenticity. Following strict protocols to safeguard customer data and prevent fraud.
- Processing Customer Requests: Assisting customers with various banking transactions such as fund transfers, bill payments, account updates, card activations, and account closures. Ensuring accuracy and compliance with banking policies and procedures.
- Upselling and Cross-selling: Identifying opportunities to promote additional banking products and services to customers based on their needs and preferences. Providing information on new products, promotions, and special offers.
- Documenting Customer Interactions: Recording accurate and detailed notes of customer interactions, including inquiries, complaints, and resolutions. Maintaining proper documentation for future reference and analysis.
- Collaborating with Team Members: Collaborating with colleagues, supervisors, and other departments to resolve customer issues effectively. Sharing knowledge and best practices to improve overall customer service and satisfaction.
- Meeting Service Level Agreements: Adhering to predefined service level agreements (SLAs) for call handling, response time, and customer satisfaction. Striving to meet or exceed performance targets and quality standards.
OFFICE ASSISTANT(Contract/Temperory)
Postal Department of India
06.2010 - 07.2011
- Provided administrative support to management and staff in professional manner
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Received purchase orders and processed invoices for payment
Education
Professional Diploma in Shipping and Logistics - Logistics And Materials Management
CCEK, Kerala Government
Thrissur, India2018
Higher Diploma In Management Information Systems - Database Management
NIIT
Thrissur, India2009
BBA in Business Administration -
Annamalai University
Thrissur05.2008
HSE in AISSCE -
Kendriya Vidyalaya
Thrissur05.2005
SSLC in AISSE -
Kendriya Vidyalaya
Thrissur05.2003
Skills
- Procurement Administration
- Analytical skills
- Communication
- Customer Service
- Multitasking
- Quick Learner
- Adaptability
- Team Work
- Time management
- Emotional intelligence
- Politeness
- Patience
- Vendor management
- Cost reduction
- Strategic sourcing
- Supply chain and logistics
- Data Entry
- Translation
- Microsoft Excel
- Microsoft Word
- SAP
- Spreadsheet
- Microsoft PowerPoint
- VB
- SQL
- Purchase Order Creation
- Supply Chain Planning
- Telephone and Email Etiquette
- Price Dispute Resolution
- Writing and Verbal Communication
- Purchasing
- Problem Solving
- Market Research
- Strategic Sourcing
- Logistics Coordination
- Supply Chain Management
- Vendor Sourcing
- Shipment Verification
- Materials Purchasing
- Cost Calculation
- Spreadsheet Management
- Invoice Processing
- Clerical Support
- Administrative Support
- Database Entry
- Database Administration
- Internet Research
- Accounting Support
- Billing and Coding
- Mail Handling
- Call Center Operations
- Quality Assurance
- Documentation and Reporting
- Customer Support
- Customer Service Background
- Excellent Problem-Solving Abilities
- Critical Thinking
- Telephone Etiquette
- CRM Software Proficiency
- Attention to Detail
- Effective Communication
- Complaint Handling
- Positive Attitude
- Computer Literacy
- Product Knowledge
- Process Improvement
- Decision Making
- Active Listening
- Interpersonal Skills
- Teamwork and Collaboration
- MS Office
- Lead Generation
- Flexible and Adaptable
- Time Management
- Remote Office Availability
- Relationship Building
- Back Office Operations
- Program File Distribution
- Data Entry Documentation
- Mail Management
- Excel Spreadsheets
- PC Proficiency
- Office Management
- Internal Communications
- Customer Relations
- Business Correspondence
- Customer and Client Relations
- Microsoft Office
- Business Administration
- Phone Call Answering
- Self Starter
Websites
Languages
English
Hindi
Tamil
Malayalam
References
References available on request
Timeline
ADMIN ASSISTANT
Bharath Lajhna Multi State Housing Cooperative Society PVT LTD
12.2021 - 06.2023
PROCUREMENT SPECIALIST
Bogucki Entrprise LLC American Company
12.2018 - 03.2021
DOCUMENTATION EXECUTIVE/COUNTER STAFF
CMS Lead Line Pvt LTD
05.2016 - 06.2017
CUSTOMER CARE EXECUTIVE
Insolutions Global Banking Process BPO
10.2015 - 04.2016
OFFICE ASSISTANT(Contract/Temperory)
Postal Department of India
06.2010 - 07.2011
Professional Diploma in Shipping and Logistics - Logistics And Materials Management
CCEK, Kerala Government
Higher Diploma In Management Information Systems - Database Management
NIIT
BBA in Business Administration -
Annamalai University
HSE in AISSCE -
Kendriya Vidyalaya
SSLC in AISSE -
Kendriya Vidyalaya
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