Sreelakshmi Aturi
IT Engineer
Bengaluru
Summary
- Accomplished Team Leader and Senior NOC Admin at First Advantage Global, adept in process improvement and team supervision. Enhanced team productivity and reduced network downtime through strategic planning and effective communication.
- Excelled in mentoring, fostering team collaboration, and driving significant performance improvements. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback.
- Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
- Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Overview
10
10
years of professional experience
Work History
Team Leader - Application Support Specialist
First Advantage Global Operating Center
01.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Senior NOC Admin
First Advantage Global Operating Center
08.2014 - 12.2019
- Continually updated technical skills through ongoing training and professional development opportunities.
- Ensured compliance with industry standards by regularly reviewing policies and procedures related to network operations center activities.
- Championed process improvements that led to more effective use of resources, ultimately resulting in cost savings and increased productivity.
- Maintained high levels of customer satisfaction through proactive support and prompt issue resolution.
- Oversaw vendor relationships, ensuring the timely delivery of hardware and software upgrades at competitive prices.
- Increased efficiency in incident response processes by developing clear escalation paths for various types of issues.
- Mentored junior technicians, providing guidance on best practices and fostering a positive learning environment.
- Reduced network downtime by proactively identifying potential issues and addressing them before they escalated.
- Established strong working relationships with stakeholders across the organization, aiding collaboration on projects impacting multiple departments.
- Configured, monitored and maintained email applications and virus protection software.
Education
Master of Computer Applications - Computer Application
New Horizon College of Engineering
Bengaluru, India 04.2001 -
Bachelor of Computer Applications - Computer Applications
Seshadripuram First Grade College
Bengaluru, India 04.2001 -
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Mentoring
Documentation And Reporting
People Management
Leading Team Meetings
Performance Improvement
Shift Scheduling
Overtime Management
Work Planning and Prioritization
Goal Setting
Client Support
Attention to Detail
Coaching and Mentoring
Key Performance Indicators
Issue Resolution
Performance Evaluations
Overseeing Daily Activities
Flexible Schedule
Evaluating Employee Work
Giving Constructive Feedback
Service Level Agreements
Expectation setting
Team building
Multitasking
Time Management
Multitasking Abilities
Team Collaboration
Effective Communication
Active Listening
Process Improvement
Process Analysis
Written Communication
Dancing, Watching Movies, Travelling
- In the free time, I would like to spend my time watching movies and sometimes dancing.
- I love to travel a lot.
Timeline
Team Leader - Application Support Specialist
First Advantage Global Operating Center
01.2020 - Current
Senior NOC Admin
First Advantage Global Operating Center
08.2014 - 12.2019
Master of Computer Applications - Computer Application
New Horizon College of Engineering
04.2001 -
Bachelor of Computer Applications - Computer Applications
Seshadripuram First Grade College
04.2001 -
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