Hi, I’m
SREELAKSHMI K
CUSTOMER CARE EXECUTIVE
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry level customer service executive position. Ready to help team achieve company goals. Excellent Reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements and focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
4
years of professional experience
3
Languages
Work History
DEEM SERVICES FZ LLCDUBAI
Outbound Acquisition& Portfolio Agent
09.2022 - 12.2022
Job overview
- Negotiated loan and card terms and conditions with customers to secure best deal.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
ABC DEBT COLLECTDUBAI SILICON OASIS
Debt Recovery Officer
11.2021 - 09.2022
Job overview
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Trained new team members on scripts, company services and collection strategies.
AXIS BANKPAYANGADI
Deputy Manager
12.2020 - 06.2021
Job overview
- Cross selling the bank's services to the customers
- Handling customer queries and concerns in a professional manner
- Managed customers portfolio of 5 crore
- Day-to-day branch banking operations
- Mobilizing significant amounts of funds in accounts of customers mapped to me.
- Good number of business in third party products.
ICICI BANK LTD.KANNUR
Deputy Manager Grade 1
10.2018 - 07.2020
Job overview
- Managed customers portfolio of 30 crore
- Cross selling products and achieving
the stipulated targets assigned. - Handling and solving customer grievances.
- Day to day operations of branch.
- Forex transactions like travel card and currency business
- To manage GL growth
- Accruing and managing HNI clients
Education
COCHIN UNIVERSITY OF SCIENCE AND TECHNOLOGYKOCHIN
MBA from Business Management
06.2016 - 2018.06
Sharaf Arts And Science CollegeKASARGOD
Some College (No Degree) from BBM
06.2013 - 2016.06
Skills
Sales
undefinedAdditional Information
- Post graduation
Motivation and satisfaction of UBER drivers in Kochi.
- Graduation
A study on organizational function of Dinesh foods Ltd
special preference to marketing department.
Accomplishments
- Two times Zonal topper in overall revenue creation.
- Attended more than 5 Life insurance qualifiers events.
- National&International seminars on HR
Timeline
Outbound Acquisition& Portfolio Agent
DEEM SERVICES FZ LLC
09.2022 - 12.2022
Debt Recovery Officer
ABC DEBT COLLECT
11.2021 - 09.2022
Deputy Manager
AXIS BANK
12.2020 - 06.2021
Deputy Manager Grade 1
ICICI BANK LTD.
10.2018 - 07.2020
COCHIN UNIVERSITY OF SCIENCE AND TECHNOLOGY
MBA from Business Management
06.2016 - 2018.06
Sharaf Arts And Science College
Some College (No Degree) from BBM
06.2013 - 2016.06
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