Sreelakshmi Makesh
Escalation Lead
Chennai
Summary
Energetic and solution-focused professional with knack for tackling complex problems and ensuring customer satisfaction. Possesses solid understanding of conflict resolution and advanced troubleshooting techniques. Committed to driving positive outcomes and enhancing service quality through effective leadership and communication.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Escalation Lead
Iopex Technologies
06.2017 - 04.2019
- Handling problematic calls and solving the client’s issues
- Preparing daily and monthly excel reports
- Reporting to manager and Team Leader on daily basis
- Checking and follow up with our team
- Taking necessary action to resolve the customer issues on immediate basis
Senior Process Associate
Iopex Technologies
06.2016 - 05.2017
- To suggest new ideas in every team huddle to improve the process
- Giving proper training to new joiners
- To train fresher’s for improving their working process
- Support process improvement initiatives
Process Associate
Iopex Technologies
02.2015 - 05.2016
- Posting jobs for US candidates in job portal
- Posting different categories in the form of paid and non paid customers
- To co-ordinate with quality team and to post quality jobs
Education
Bachelor of Computer Science -
Valliammal College for women
Masters in Financial Management - undefined
Madras University
Skills
Excellent verbal and written skills
Ability to prioritize and handle multiple tasks
Problem identification and resolution
MS Word& Excel
Notableaccomplishments
- Achieved RnR award for my best performance.
- Got 2 promotions within this 2.5 years of experience.
Timeline
Escalation Lead
Iopex Technologies
06.2017 - 04.2019
Senior Process Associate
Iopex Technologies
06.2016 - 05.2017
Process Associate
Iopex Technologies
02.2015 - 05.2016
Masters in Financial Management - undefined
Madras University
Bachelor of Computer Science -
Valliammal College for women