Sreelakshmy Karavattu Gopalakrishnan
Flat 39C, Park Avenue, London
Summary
Dynamic professional with expertise in collaborative leadership, team leadership, and project management. Demonstrates exceptional adaptability and flexibility, with a proven track record in sales expertise, business development, and marketing techniques. Skilled in complex problem-solving, conflict resolution expertise, and cash handling. Adept at researching capability and document preparation. Committed to leveraging skills for continued career growth and organisational success.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Team Member
Tim Hortons (TDL)
Sydney, Nova Scotia, Canada
09.2022 - 02.2025
- Displayed teamwork skills to improve overall productivity.
- Managed cash register transactions for accurate record keeping.
- Collaborated effectively with team members to meet project deadlines.
- Handled difficult customers, resulting in conflict resolution.
- Delivered reliable customer service with attention to detail even under high pressure.
- Remained flexible to cover shifts and work overtime as required.
- Addressed group behavioural issues and promote fun, safety and inclusivity.
- Received complaints and feedback, escalating as necessary for swift resolution.
Capstone Project Team Member
Natural Health Practitioners Canada (NHPC)
Sydney, Nova Scotia, Canada
09.2023 - 04.2024
- Did research on Market Expansion for the company.
- Delivered presentations on financial planning strategies leading to informed decision making by clients.
- Contributed towards long-term business growth by developing effective strategic frameworks.
- Conducted detailed market research, resulting in well-informed investment strategies.
- Streamlined communication processes, improving team coordination.
- Advised clients in person, over phone and in writing to deliver top service and optimum strategies.
- Prepared proposals with revised methods, new strategies and redefined functions.
Education
Post-Baccalaureate Diploma - Business Management
Cape Breton University
Sydney, Nova Scotia, Canada 05.2022 - 05.2024
Bachelor of Arts - English Language & Literature and Administrative Assistant
Mar Thoma College for Women
Perumbavoor, Kerala, India 03.2018 - 03.2020
Skills
- Adaptability and Flexibility
- Collaborative leadership
- Cash handling
- Sales expertise
- Complex problem-solving
- Marketing techniques
- Business development
- Researching capability
- Document preparation
- Conflict resolution expertise
- Team Leadership
- Project Management
Affiliations
- Reading
- Painting
- Social media
Languages
English
Advanced (C1)
Malayalam
Native
Hindi
Upper intermediate
UK Visa Status
Currently having a valid Dependent/Spouse Visa
References
References available upon request.
Timeline
Capstone Project Team Member
Natural Health Practitioners Canada (NHPC)
09.2023 - 04.2024
Team Member
Tim Hortons (TDL)
09.2022 - 02.2025
Post-Baccalaureate Diploma - Business Management
Cape Breton University
05.2022 - 05.2024
Bachelor of Arts - English Language & Literature and Administrative Assistant
Mar Thoma College for Women
03.2018 - 03.2020
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