Sreelaxmi Kotinadhuni
Princeton
Summary
Dynamic professional with extensive experience in managing large portfolios and multi-client operations within the pharmaceutical and life sciences sectors. Expertise in leveraging platforms such as Medical Information Management System, MIMS, Argus, Veeva Vault, Freshdesk, and ZOHO, along with a strong understanding of ITIL frameworks and cloud-based systems. Proven track record in Agile and Scrum methodologies ensures oversight of full project lifecycles while maintaining compliance, data integrity, and operational excellence for over 100 global pharmaceutical companies and CROs. Recognized for a collaborative leadership style that fosters strong client relationships, drives results under tight deadlines, and adapts seamlessly to shifting priorities while empowering teams to excel.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager, Business Process Excellence
Eversana
11.2023 - 09.2025
- Led the Process Excellence function, managing end-to-end staffing activities including workforce planning, recruitment, performance management, and disciplinary actions, while ensuring alignment with organizational goals and compliance requirements.
- Served as Scrum Master for cross-functional Agile teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives; removed impediments, shielded teams from distractions, and ensured timely delivery of sprint goals.
- Mentored and coached team members in both technical competencies and Agile best practices, fostering a high-performance, continuous improvement culture; contributed to individual development plans and formal performance assessments.
- Defined and implemented key performance indicators (KPIs) across all team functions, monitored results through data-driven reviews, and executed targeted strategies to improve productivity, quality, and client satisfaction.
- Directed the development and ongoing enhancement of business and technical process documentation, training materials, and internal auditing protocols, ensuring operational consistency and readiness for regulatory review.
- Oversaw change control processes for Compliance Service software applications, ensuring all modifications were properly evaluated, tested, and released in accordance with validated procedures and production standards.
- Acted as liaison between clients, business analysts, and project teams to capture and implement workflow change requests; ensured system and process updates met evolving business requirements and supported user adoption.
- Led computer system validation (CSV) activities for enterprise software systems as part of broader business transformation programs, ensuring compliance with global regulatory frameworks such as GxP, 21 CFR Part 11, and ISO standards.
- Promoted Agile maturity across teams by championing servant leadership, team empowerment, and transparency, resulting in improved delivery velocity, stakeholder engagement, and cross-team collaboration.
Manager - Cloud Delivery & Support
Techsol Life Sciences / SciMax Global LLC
04.2014 - 05.2023
- Managed a team of 15 + offshore and onsite, acted as a SPOC (Single point of contact) for multiple projects
- Expertise in Medical Information Management systems/Argus, Veeva CRM, Vault Applications
- Managed projects from procurement to commission, met project deadlines without sacrificing build quality or workplace safety.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Conducted project-related presentations periodically to the management and end users during various phases of the Software Development Life Cycle
- Provided detailed technical and operational directions in project challenges, consistently meeting deliverables according to deadlines
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Provided expert problem management support to difficult, high-profile customer issues, and ensured root-cause analysis was conducted and a corrective action plan was followed
- Prioritized and communicated critical issues immediately with the internal team and provided status updates for all Stakeholders
- Handled Incident and Change Management processes simultaneously
- Ensured meeting SLAs (Service Level Agreements) in delivering the services to the clients and scheduled periodic meetings (Bi-weekly/Monthly) with clients to discuss open issues or any high priority issues
- Ensured service performance against SLAs, KPIs, customer satisfaction metrics implementing CAPA (corrective and preventative action)
- Participated in client audits and demonstrated support process and ticket metrics
- Active contributor in the development and response to RFPs, demonstrating expertise in aligning client needs with tailored solutions.
- Actively involved in SOW development, ensuring clear project scopes, milestones, and deliverables, facilitating successful project execution.
- Effectively managed all new client onboarding process
- Authored SOP, and work instruction documents, involved in the quality process.
- Implemented strategies to increase customer service satisfaction ratings
- Mentored and trained new and existing team members on both the support process and functional aspects of the application
- Effectively oversee MICC call center operations by monitoring and reviewing agent calls, ensuring quality responses, and maintaining meticulous documentation for process improvement
- Gathered high-level requirements for all the external projects in a release.
- Developed Test Cases for unit testing, prepared spreadsheet for testing criteria, including regression, positive and negative testing, process flow testing, and screening for Test results to complete expected and actual results
- Performed GAP analysis by performing the system analysis between the scheduling system
- Prepared various diagrams by using MS Visio documented the gap items.
Pharmacist - Intern
Dayton Park of Pharmacy
07.2011 - 01.2014
- Assisted licensed pharmacists to formulate, fill, label, and dispense medications and other healthcare products in accordance with regulatory requirements
- Under the supervision and direction of the pharmacy Supervisor/staff pharmacist, filled routine orders for unit doses and prepackaged pharmaceuticals and performs related duties
- Responded to drug information questions from patients regarding therapeutic errors of over-the-counter or prescription medications under the supervision of a pharmacist
- Performed leadership functions to guide, direct, supervise, and coordinate staff to efficiently achieve and maintain an orderly pharmacy unit (satellite/station)
- Patient Counseling under Registered Pharmacist's Supervision
- Handled calls from Doctors under RPh Supervision
- Intake and Transfer of Prescriptions under RPh Supervision
- Maintain Inventory & C-II and C-III, C-IV Log
Education
Bachelor of Pharmacy - Pharmacy
JNTU - Bapatla College of Pharmacy
Guntur, Andhra Pradesh08.2000
Skills
- Product Management / Scrum Management
- Agile methodologies
- Argus Safety
- Customer relationship management
- People Management
- Incident and Change Management
- Medical Information Management System
- Collaboration Portal
- Business Analyst
- Veeva CRM and Veeva Vault
Certification
- FPGEC Certificate (Foreign Pharmacy Graduation Equivalency Examination)
- Certificate of completion - Good Clinical Practice
- Certificate Course in Pharmacovigilance
- Certificate Course in Pharmacovigilance ICSR Case Processing
- Certificate Course in Pharmacovigilance Aggregate Reporting
- Complete Agile Scrum Master Certification Training
- Professional Scrum Master I Certificate from Scrum.ORG
Courses
- Medical Transcription
- Good Clinical Practice
- Professional Scrum Master Certification Course
- Pharmacovigilance certification courses
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Manager, Business Process Excellence
Eversana
11.2023 - 09.2025
Manager - Cloud Delivery & Support
Techsol Life Sciences / SciMax Global LLC
04.2014 - 05.2023
Pharmacist - Intern
Dayton Park of Pharmacy
07.2011 - 01.2014
Bachelor of Pharmacy - Pharmacy
JNTU - Bapatla College of Pharmacy