Sreelekha Chatterjee
Bangalore
Summary
Personable and dedicated Customer Service Representative with extensive experience in BPO industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customer. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Senior Customer Support Officer
Mphasis
Bangalore
10.2022 - Current
- Developed and maintained strong customer relationships through effective communication.
- Coordinated with internal teams to ensure timely resolution of customer inquiries.
- Assessed customer feedback to identify areas for improvement in service quality.
- Adhered to established guidelines while responding to customers via chat or email.
- Trained junior team members on best practices for providing superior customer service.
Customer Service Associate
FIRSTSOURCE LTD.
Bangalore
07.2020 - 07.2022
- Greeted customers and identified their needs.
- Provided information about account details and services available to customers.
- Resolved customer inquiries in a timely manner.
- Assisted customers with account balance, refunds, and other transactions as needed.
- Demonstrated active understanding skills when responding to customer questions and complaints.
Education
MBA - Fintech
Dr. D Y Patil
Pune, MH01-2025
B.Tech - Electronics And Communications Engineering
Future Institute of Engineering And Management
Kolkata,WB01-2019
Diploma - Electronics And Telecommunication Engineering
J L D College of Engineering
Kolkata, WB01-2016
Skills
- Customer Rapport
- Customer Satisfaction
- Problem-Solving Skills
- Client Interfacing
- Customer Needs Assessment
Timeline
Senior Customer Support Officer
Mphasis
10.2022 - Current
Customer Service Associate
FIRSTSOURCE LTD.
07.2020 - 07.2022
MBA - Fintech
Dr. D Y Patil
B.Tech - Electronics And Communications Engineering
Future Institute of Engineering And Management
Diploma - Electronics And Telecommunication Engineering
J L D College of Engineering
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