Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mahesh C Shenoi

Mahesh C Shenoi

Bangalore

Summary

Senior Operations leader with proven expertise in managing large-scale, multi-market operations seeking to leverage extensive experience in operational excellence and team leadership. Demonstrated success in delivering significant business impact through data driven strategies and process optimization while developing high-performing teams across diverse operational programs. Committed to driving operational transformation and business growth while maintaining exceptional performance metrics and fostering a culture of continuous improvement.

Overview

15
15
years of professional experience

Work History

L5 Operations Manager

Amazon RBS
12.2024 - Current
  • Led end-to-end Operations across EU8 Marketplaces, managing multiple critical programs including Catalog, Buy ability, Price Purchase Claims, and Catalog Variations.
  • Key Achievements:
  • Led a diverse team of 80+ professionals, including 3 L CMs and 5 SMEs, maintaining exceptional performance metrics (.8 connection score, .9 manager satisfaction).
  • Delivered €500K weekly GMS impact through strategic onboarding of 7 Non-AVS Premium brands.
  • Reduced BV defect rates: EU5 from 30% to 4.5% and Emerging MPs from 35% to 8.87%
  • Generated $10M incremental GMS across EU9 marketplaces through automation, kaizen & upstream defect elimination initiatives.
  • Improved EU7 shoe sizing, driving defect-free rate from 60% to 95% through implementation of operational excellence initiatives and upstream defect elimination strategies.
  • Delivered cost optimization by reducing manual operations team from 16 to 2 HCs by upstream defect elimination.
  • Successfully completed three L3 to L4 promotions (2023-2025)
  • Hired 60+ HCs to launch operations team to support Item data quality and Broken Variations team for EU9 MPs.
  • Led strategic planning and business reviews with Senior Managers and Directors across EU and India.
  • Developed comprehensive dashboards for performance tracking and work allocation optimization.
  • Established structured communication cadence with L6/L7 stakeholders.

L4 Manager Catalog Retail Business Services

Amazon
Bangalore
11.2022 - 12.2024
  • Company Overview: Retail Business Services
  • Managing an operations team supporting multiple categories that populates/ procures content for the Amazon Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (UK, Germany, France) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good.
  • Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outlining procedures and instructions on work received, making time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.
  • Responsible for meeting operational and business goals through leading a team and capacity planning through forecasting.
  • Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies.
  • Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect vendor/catalog management workflows.
  • Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
  • Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations.
  • Ensure high quality standards for interviewing and hiring employees at all levels of the organization.
  • Execute specific people’s programs on coaching and development and team engagement.
  • Retail Business Services
  • People Management (leadership, stakeholder management, team management, floor control and retention).
  • Formulate, Implement, track career path & Individual Development Plans of each member in the team.
  • Metrics Management through regular reviews and delivering specific metric goals against targets.
  • Mentor and guide Associates, Sr. Associates and SMEs to manage quality, improve process efficiency, conceptualize, design and deliver training to the team.
  • Manage the team and ensure high service delivery and execution.

Seller Support Associate Advisor (Team Lead)

Amazon
Bangalore
11.2016 - 02.2017
  • Company Overview: Seller Support
  • Seamless Andon supports tenured and new hires, identifying the reason codes which had major Andon dependency like (Manage promotions, Feed upload and errors, tax settings) arranging trainings, refreshers, process knowledge tests.
  • Have groomed multiple teams with a team strength of 15-16 in each team.
  • Managing Performance for the team by driving exemplary Seller Experience.
  • Earning the trust of the team & driving Knowledge through effective coaching & feedback.
  • Managing the team in the absence of Supervisor and delivering successful results.
  • Driving effective governance through publishing reports and having a traction around it.
  • Made coaching plan basis TNA derived from data analysis and RCA.
  • Driving the right set of behavior in the team through customized coaching and feedback.
  • Taking team huddles focusing on the key collective areas of improvement.
  • Supported 5 aspirants to become mentors through deployment of knowledge and helping them with key preparation modules.
  • Seller Support

Sr Process Executive

Infosys Limited
Bangalore
01.2011 - 02.2012
  • I worked as a Fraud and Risk investigator for Microsoft.
  • Fraud investigation on financial transactions related to Xbox and adCenter, using Microsoft production tools.
  • Detecting fraudulent activities on each account/transaction which comes for review.
  • Identifying patterns and trends for fraud prevention.
  • Blocking customer who are selling counterfeit products at a cheaper price.
  • Accepting/Rejecting accounts Preparing reports on rejected/escalated accounts.

Education

B.COM -

Skills

  • Operations management
  • Performance metrics
  • Data analysis
  • Project management
  • Process improvement
  • Stakeholder communication
  • Team management
  • Vendor relations
  • Capacity planning
  • Conflict resolution
  • Coaching and mentoring
  • Effective communication
  • Strategic planning
  • Problem-solving

Timeline

L5 Operations Manager

Amazon RBS
12.2024 - Current

L4 Manager Catalog Retail Business Services

Amazon
11.2022 - 12.2024

Seller Support Associate Advisor (Team Lead)

Amazon
11.2016 - 02.2017

Sr Process Executive

Infosys Limited
01.2011 - 02.2012

B.COM -

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Mahesh C Shenoi