Dubbing or Voice Over
Sreelekshmi Sivaprasad
Insurance Industry
Mumbai
Summary
Dynamic Senior Internal Auditor with HDFC ERGO General Insurance, adept at enhancing operational efficiency and ensuring regulatory compliance. Proven expertise in risk assessment and internal auditing, mentoring teams, and delivering actionable insights. Successfully minimized fraud risks and improved internal controls, fostering strong stakeholder relationships to drive continuous improvement.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Senior Internal Auditor - Motor OD Claims
HDFC ERGO General Insurance Company Limited
Mumbai
04.2024 - Current
- Improved internal control processes by conducting thorough audits and identifying areas for improvement.
- Enhanced operational efficiency through the development and implementation of risk-based audit plans.
- Strengthened financial reporting accuracy by examining accounting records, verifying transactions, and reconciling discrepancies.
- Developed strong working relationships with key stakeholders to facilitate open communication during the audit process.
- Ensured compliance with regulatory requirements and company policies through meticulous audits and effective communication with management.
- Mentored junior auditors, providing guidance on best practices in internal auditing and encouraging professional development.
- Presented clear, concise audit findings to senior management, offering actionable recommendations for improvements.
- Assisted in the preparation of annual risk assessments and developed appropriate audit programs in response to identified risks.
- Provided ongoing support to management by offering guidance on internal control design and ensuring timely resolution of audit findings.
- Minimized fraud risks by implementing comprehensive fraud detection strategies and conducting detailed investigations as needed.
- Managed multiple complex audit projects simultaneously while adhering to strict deadlines and budget constraints.
- Collaborated closely with external auditors during year-end audits to expedite procedures and minimize disruptions to business operations.
- Identified and reported audit issues.
- Documented recommendations to improve internal controls.
- Produced audit reports.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Investigated discrepancies discovered during auditing process.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Handling departmental SOX audit, ISBCMS Audits and ISO Audits along with Internal Audits.
- Bank Reconciliation Statements are managed for the department to maintain smooth accounting and avoid pendencies.
- Handling and maintaining records of Policy Holders due for the department, as well as making attempts to reduce to a minimum of 5% on a yearly basis.
Internal Audit Manager - Motor OD Claims
HDFC ERGO General Insurance Company Ltd
Mumbai, Maharashtra
10.2022 - 03.2024
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Enhanced audit controls by improving planning and testing processes.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Maintained claims data in systems.
- Examined claims forms and other records to determine insurance coverage.
- Prepared analysis, reports and supporting documentation for audit findings.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Determined proper course of action for claims processing.
Manager – Motor Claims (CRM)
HDFC ERGO General Insurance Company Ltd
Cochin, Kerala
04.2021 - 10.2022
- Key job role includes handling Customer complaints / Grievance for Pan South and special focus to Kerala. All customer related escalations for OD, PA claims & Theft claims
- Resolving or providing resolution to SMT escalations within 30 minutes time.
- Giving special focus on settlement ratio and outstanding or aging claims.
- Settling or processing PA Owner death claims.
- SPOC for SOUTH VOC and all customer complaints/ escalations
- Maintaining and managing all MIS and reports
Assistant Manager - Motor OD Claims
HDFC ERGO General Insurance Company Ltd
Cochin, Kerala
01.2018 - 04.2021
Brand Executive
Ashtapathy Healthcare
Cochin, Kerala
11.2016 - 12.2017
- Assisting Manager for smooth running of operations.
- Deep checking areas of works as per the check list.
- To ensure the smooth functioning of the PR and Events department.
- Coordinating with media whenever required.
- Giving adequate support to the Marketing and the Creative teams
- Supervising staffs and maintaining the weekly and monthly records.
- Respond all the jobs related emails to concerns
- Coordinate with the client and designers for the smooth functioning of the organization.
Priority Relationship Executive
Bridgeway Motors LLP
Calicut, Kerala
08.2015 - 11.2016
- Key job role includes handling Customer complaints and customer delight.
- Handled HOD HR position (additional responsibility) in the absence of HR for 2 months in Bridgeway Motors
PR Trainee (Internship)
Drumbeats
Cochin, Kerala
06.2014 - 08.2014
- Media tracking, Client meetings, Handle 7-8 events which includes CM's Press Conference and Exhibitions)
Assistant Program Producer (Internship)
Kairali TV
Cochin, Kerala
03.2013 - 05.2013
Assistant Program Producer (Internship)
Red FM
Cochin, Kerala
12.2012 - 01.2013
Assistant Program Producer
Doordarshan
Thiruvananthapuram, Kerala
06.2012 - 06.2012
Education
MBA - Media And Entertainment
Whistling Woods International
Mumbai 07.2013 - 08.2015
PG Diploma - Public Relations And Event
Whistling Woods International
Mumbai 07.2013 - 05.2015
BSc Visual Media And Communication - Digital Communications And Media
Amrita School of Arts And Science
Cochin 07.2010 - 05.2013
12th Standard / Plus Two - Science Education
M.G.M Higher Secondary School
Thiruvalla 07.2008 - 03.2010
10th Standard / SSLC -
Sree Bhuwaneshwari Higher Secondary School
Mannar 03.2008 - 03.2008
Skills
Internal auditing
Risk assessment
Regulatory compliance
Data analysis
Audit planning
Process improvement
Team mentorship
Project management
Teamwork
Problem-solving
Claims review
Managerial skills
Claims evaluation methods
Claims management
Insurance claims
Proficient in Talisma CRM system
Interests
Poetry and Listening to Music
Surfing Internet & Blogging
Accomplishments
- Received biggest honor of HDFC ERGO that is SEED AWARDS 2020 in the category of Excellence in Execution
- Received biggest honour of HDFC ERGO that is SEED Award 2024 in the category of Change Agent for SOX audit Category.
Additional Information
Date of Birth : 20/04/1992
Nationality : Indian
Marital Status : Single
Passport No : M9906700
Declaration
If given a chance to serve your company, I assure you that I will do my duties to the best of my ability and to complete satisfaction of my superiors.
Sreelekshmi S
Timeline
Senior Internal Auditor - Motor OD Claims
HDFC ERGO General Insurance Company Limited
04.2024 - Current
Internal Audit Manager - Motor OD Claims
HDFC ERGO General Insurance Company Ltd
10.2022 - 03.2024
Manager – Motor Claims (CRM)
HDFC ERGO General Insurance Company Ltd
04.2021 - 10.2022
Assistant Manager - Motor OD Claims
HDFC ERGO General Insurance Company Ltd
01.2018 - 04.2021
Brand Executive
Ashtapathy Healthcare
11.2016 - 12.2017
Priority Relationship Executive
Bridgeway Motors LLP
08.2015 - 11.2016
PR Trainee (Internship)
Drumbeats
06.2014 - 08.2014
MBA - Media And Entertainment
Whistling Woods International
07.2013 - 08.2015
PG Diploma - Public Relations And Event
Whistling Woods International
07.2013 - 05.2015
Assistant Program Producer (Internship)
Kairali TV
03.2013 - 05.2013
Assistant Program Producer (Internship)
Red FM
12.2012 - 01.2013
Assistant Program Producer
Doordarshan
06.2012 - 06.2012
BSc Visual Media And Communication - Digital Communications And Media
Amrita School of Arts And Science
07.2010 - 05.2013
12th Standard / Plus Two - Science Education
M.G.M Higher Secondary School
07.2008 - 03.2010
10th Standard / SSLC -
Sree Bhuwaneshwari Higher Secondary School
03.2008 - 03.2008