Sreelekshmi V S
Project Manager
Thiruvananthapuram
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. With over 11 years of experience, possesses top-notch abilities in organizing workflows across IT and non-IT domains, including AI. Expertise lies in solving complex problems and making accurate decisions based on sound judgment and analytical strengths. Certified PMP and Agile PM, excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Collaborative approach and commitment to excellence are well-known within the industry.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Associate Manager
H & R Block India
Trivandrum
05.2023 - Current
- Successfully directed 5+ high-priority projects simultaneously, consistently meeting stringent deadlines while optimizing resource allocation to enhance project efficiency and effectiveness
- Successfully delivered IT and non-IT phases hand-in-hand by employing Waterfall, Agile and Scrum techniques as needed for critical projects, effectively utilizing RAID framework and stakeholder engagement throughout the project lifecycle, from requirement gathering to project handover, enhancing transparency and approval ratings
- Delivered in-depth reports on key performance indicators (KPIs) that empowered leadership teams to make informed, data-driven decisions, enhancing strategic alignment with organizational goals
- Spearheaded the adoption of innovative technologies and AI to streamline workflows/processes, resulting in marked improvements in team performance and achievement of project objectives
- Developed and maintained comprehensive documentations to identify digital transformation opportunities in existing projects to increase efficiency and performance resulting in huge savings
- Led a team of data scientists in the successful integration of AI solutions into broader analytics initiatives, significantly enhancing project outcomes and business intelligence for the organization
- Provided expert technical support to cross-functional teams, enabling them to leverage AI capabilities effectively on various projects, thereby maximizing project impact
- Championed various employee engagement strategies centered around innovation and belonging to enhance workplace morale and foster a positive organizational culture, resulting in improved team dynamics and productivity
- Proactively identified operational inefficiencies and implemented innovative solutions that led to substantial cost savings (approx. 2 million USD), contributing to the organization’s bottom line
Assistant Manager
EY Global Delivery Services
Trivandrum
06.2019 - 05.2023
- Led the end to end project management lifecycle from initiation through execution to implementation of wide portfolio of transition projects (incl. GRC, Tax transitions and transformations, Tax Financial Operate, Third party risk, transition management and due-diligence process) ensuring a high degree of operational effectiveness
- Guided several programs through its solutioning and presales phase, which included solutioning, drafting RFPs, SOWs, response to RFIs, business architecture diagrams, capability roadmaps, etc., while successfully managing and meeting internal/external dependencies/demands
- Managed and delivered large-scale transformation programs and projects to time, cost and quality
- Led delivery of major project and program activities, including business process design, testing and end user training involving multiple cross functional stakeholders
- Handled cross-global PMO team to successfully manage and deliver global transition and transformation projects in tax domain (Direct Tax, Indirect Tax and Stat Reporting) with 100% client satisfaction
- Built valued relationships with external clients and internal peers and developing portfolio of business by focusing on high impact opportunities
- Ensured consistent delivery of excellent, high-quality work products by teams, providing a platform to build and maintain global brand, reputation, and purpose
- Acted as subject matter resource in multiple areas, leveraging knowledge and experience to shape services for clients
- Drove improvements by taking responsibility for engagement / account level Quality & Risk Management (QRM) initiatives, ensuring that project teams understand and comply with the Q&RM requirements
- Worked with key stakeholders to manage controlled execution of project plans and ensure that challenges, issues and risks are closely monitored and escalated appropriately to senior management
- Project reporting to senior stakeholders and clients periodically via status reports, governance calls, steerco meetings etc.
- With set agenda and action plans for successful project delivery
Transition Lead
RR Donnelley Global Outsourcing Solutions
Trivandrum
05.2017 - 06.2019
- Developed top notch service management framework that ensured service delivery is aligned with business objectives
- Drafted stakeholder reports to summarize customer service performance and provide insights to senior management
- Developed and conducted in-service trainings on case management best practices
- Generated weekly reports on customer service metrics for management review
- Collaborated with 5+ departments including IT, Business, Quality, MIS, presales and various levels of management to gain consensus and develop procedural documentation
Customer Service Associate
Allianz Technology India
Trivandrum
11.2014 - 09.2016
- Developed and implemented customer service metrics to measure customer satisfaction and identify areas for improvement
- Improved customer experience by creating a knowledge base that provided customers with self-service options
- Developed and implemented protocols to ensure customer data privacy and security
- Developed customer service policies and trained a team of 15 new employees on customer service best practices
- Created and maintained customer profiles, ensuring customer information was up to date and accurate
Project Developer and Marketing Associate
Professional Engineers Consultancy
Trivandrum
05.2013 - 12.2013
- Identified and resolved project issues quickly and efficiently, minimizing their impact on project progress
- Monitored project progress and identified potential risks, mitigating issues that could cause project delays and cost overruns
- Communicated project updates and changes to stakeholders and team members to ensure alignment on project goals and objectives
- Enhanced project efficiency by streamlining communication and collaboration among team members.
- Established a structured approach to managing projects by developing templates for planning documents such as proposals, timelines and reports
- Facilitated stakeholder buy-in through the use of persuasive presentations outlining the benefits of proposed solutions or strategies
- Implemented innovative solutions to overcome challenges, resulting in improved processes and outcomes
- Secured client satisfaction score of 100% by consistently meeting or exceeding expectations throughout project development stages
Education
B.Tech - Electronics & Comm. Engg.
University of Kerala
Kerala 08.2009 - 01.2015
12th - Science
NSS Public School
Kerala 06.2006 - 01.2008
High School Diploma -
Mary Nilayam HSS
Kerala 06.2005 - 06.2006
Skills
Business & Strategy:
- Business Development
- Business Process Mapping
- Consulting
- Negotiation
- Presales
- Solutioning
- Strategic Planning
Change & Transformation:
- Change Management
- Digital Transformations
- Transitions
Operations & Management:
- Capacity Planning & Cost Control
- Client Management
- Deliverables Oversight
- Operations Leadership
- Process Automation
- Process Optimization
- Project Management
- Program/Portfolio Management
- Quality & Compliance Management
- Risk Management
- Workflow Analysis
People & Relationships:
- Conflict Resolution
- Stakeholder Relations
- Team Building
- Team Development
Data & Technology:
- AI/Machine Learning
- Data Modelling
- Risk Mitigation Planning
AI
MS Project Plan
MS Visio
MS Office Suite
VMware
Middleware
ServiceNow
JIRA
Confluence
Accomplishments
- 2023, Winner Block Star Award for Excellence in Delivery and Stakeholder Management (PMO, AI)
- 2024, Winner Block Star Award for Excellence in Delivery and Stakeholder Management (PMO)
- 2020, Winner, ECS Award, EY GDS LLP
- 2021, Winner, ECS Award, EY GDS LLP
- 2022, Winner, ECS Award, EY GDS LLP
- 2019, Winner, SPOT Award, EY GDS LLP
- 2018, Winner, Annual RnR Value Champion - Customer Delight Award, RR Donnelley
- 2017, Winner, Annual RnR Midas Touch Award, RR Donnelley
- 2017, Winner, Hotshot SME Award, RR Donnelley
- 2015, Winner, Highflier of the Month (June, July), Allianz
Certification
Agile PM
Personal Information
- Passport Number: Z3784887
- Date of Birth: 02/10/90
- Gender: Female
- Nationality: Indian
Disclaimer
I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.
Timeline
Associate Manager
H & R Block India
05.2023 - Current
Assistant Manager
EY Global Delivery Services
06.2019 - 05.2023
Transition Lead
RR Donnelley Global Outsourcing Solutions
05.2017 - 06.2019
Customer Service Associate
Allianz Technology India
11.2014 - 09.2016
Project Developer and Marketing Associate
Professional Engineers Consultancy
05.2013 - 12.2013
B.Tech - Electronics & Comm. Engg.
University of Kerala
08.2009 - 01.2015
12th - Science
NSS Public School
06.2006 - 01.2008
High School Diploma -
Mary Nilayam HSS
06.2005 - 06.2006
Similar Profiles
RAHUL MOHAN M SRAHUL MOHAN M S
Sr Software Engineer at H&R Block IndiaSr Software Engineer at H&R Block India
VASI AHMADVASI AHMAD
TEAM LEAD - AUSTRALIA TAX & ADMIN at H & R Block India Pvt Ltd.TEAM LEAD - AUSTRALIA TAX & ADMIN at H & R Block India Pvt Ltd.
Ananthasaradhi SangubhatlaAnanthasaradhi Sangubhatla
Associate Regulatory Tax Analyst at H & R Block India Pvt. LtdAssociate Regulatory Tax Analyst at H & R Block India Pvt. Ltd