Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Sreemoi Nag

Ghaziabad

Summary

Dynamic Senior Strategic Account Manager with over 8 years of experience driving significant growth and operational excellence in the travel and hospitality sector. Proven track record in managing extensive hotel portfolios, achieving remarkable year-over-year growth while enhancing client relationships and strategic initiatives. Expertise in project management, strategic planning, and negotiations, instrumental in bridging gaps between cross-functional teams to ensure seamless execution of business strategies. Committed to leveraging data-driven insights and innovative approaches to optimize account performance and contribute to broader organizational goals. Ready to take on new challenges in a senior managerial role focused on key account strategy and commercial planning.

Overview

10
10
years of professional experience
9
9
years of post-secondary education

Work History

Senior Strategic Account Manager

Agoda India
01.2025 - Current
  • Currently managing the portfolio of virtual chains with over 20K hotels, contributing to 12% of India's business.
  • Reversed a degrowing trend of the portfolio from -13% to currently trending at +45% year-over-year growth.
  • Built strong trust with both senior leadership and partners across Virtual Chains by providing timely, accurate updates, and closing long-standing gaps in relationship management.
  • Played a pivotal role in OYO, India’s largest Key Account transition, acting as the central bridge between multiple teams (legal, key accounts, ops, and tech) to ensure seamless business continuity, and achieved ~40% YoY growth.
  • Led deep-dive analyses targeting underperforming hotels (zero NRNs, MoM drops, operational gaps impacting sellability), integrating these insights into regular business operations for ongoing performance improvement.
  • Instrumental in designing and implementing SOPs for critical processes, such as OYO Data Management, Onboarding, Churn Management, and Pricing Strategy Alignment, driving operational excellence.
  • Continuous innovation, leveraging the strengths of Agoda, and implementing brand campaigns, sponsored listings, and flagship stores to further accelerate growth.
  • Won the 'Impact Award' for the EMEA market in H1 '25 for reversing and driving continuous growth MoM, growing faster than India, and becoming the number 2 OTA for OYO India, which is the biggest chain in India.

Strategic Account Manager

Agoda India
09.2023 - 01.2025
  • Managed strategic accounts for Bangalore, India, enhancing market positioning.
  • Secured Bangalore's status as the top-producing city for Agoda India.
  • Achieved 40% year-over-year growth in the defined portfolio, including 49% room night growth in Q1, and 51% in Q2.
  • Drove significant chain-level growth for Olive by Embassy (92% YoY), and Treebo Hotels (45% YoY).
  • Executed strategic initiatives beyond pricing, boosting packages, rate plans, and brand campaigns.
  • Successfully closed the biggest chain-paid deal for India with Treebo Hotels, worth 115K USD.

Manager

Razorpay
08.2022 - Current
  • Responsible for a portfolio of alliance partner banks to drive up sign-up for Razorpay Products contributing about 20% Net Revenue PAN India amounting to a GMV of INR 500+ Crores monthly
  • Handling a team for the Key Banks being managed and driving the assigned targets through the team in the assigned banks.
  • Deliver against volume, revenue, penetration and growth targets for the identified and assigned partner banks.
  • Develop implementation plan across alliance life cycle for the assigned portfolio of banks.
  • Map & develop strong working relationships with key influencers for the assigned banks. Mapping the various teams in the assigned banks thoroughly and plot them out to an organogram of the banks.
  • Facilitate seamless onboarding of Razorpay as a Vendor / Customer in the bank’s ecosystem as well as ensure set-up on system and its complete alignment across departments
  • Understanding the unit economics of Subvention and ensuring that the partner bank becomes an active partner in co-acquiring Merchants using subvention as an effective tool. Thoroughly mapping as to how the process of collections of such receivables works in a particular bank and ensuring all the required formalities are put in place.
  • Identifying the banks which can be graduated from a Referral arrangement to a Banking Program which could either be a white-labelled or a VAS arrangement.
  • Ensuring adherence to a well-defined process of tracking the leads generated from the banks to reporting them both to the respective bank(s) as well as to the internal MIS for monitoring progress.
  • Ensuring that the engagements are well formalised with the partner banks by way of agreement(s) and agreed base rates and mark-ups applicable, if any. Also taking care of internal closure with cross-functional departments like Legal, Finance, Product & Tech etc.
  • Recognition -:
  • Won the SPOT Award (FEB 2023) for being able to manage the entire EAST India region for three major banks - ICICI, HDFC and AXIS, independently, end-to-end.

Deputy Manager

Pine Labs
02.2021 - 08.2022
  • Establishing the FAVE marketing and operational deliverables by liasoning with SEA Teams.

Junior Manager

Paytm
11.2019 - 01.2021
  • Leading East India Wallet QR Business for Large Format Retailers and cross selling and up-selling other B2B products offered by Paytm.
  • Growth marketing, working on incremental business through B2C products like Paytm Ads, Paytm First and Paytm m’Loyal
  • Solving business problems by implementing B2B services such as Paytm Payouts, Paytm EDC, Paytm Bank Current Accounts etc.
  • Coordinating with multiple external and internal stakeholders towards increasing the GMV and transactions through Paytm.
  • KEY ACHIEVEMENTS -:
  • Increased MoM transactions by 20% (on an average) and post-covid by 57% (May 2020–June2020)
  • Onboarded key accounts such as Himalaya Opticals, CityKart etc and average onboarding of 70 stores PAN India monthly
  • Additional revenue brought through cross-selling of on an average INR 5Lakhs monthly during Covid Era

Senior Business Manager International Hotel Supply

Go-MMT (MakeMyTrip India Pvt. Ltd.)
08.2019 - 11.2019
  • Responsible to establish our brand name across key hotel partners in the European Region Establish and maintain supplier relationships, train partner hotels on our extranet and the wholesale business, review monthly production reports and provide feedback to top producing hotels, plan and execute market site visits as agreed with Region.
  • Grow net revenue in the market by ensuring inventory levels exceed demand throughout the market, ensuring rate competitiveness, negotiating and securing market deals and merchandising all deals on our sites.
  • KEY ACHIEVEMENTS -:
  • Maintained a price parity and inventory parity of 90% and above for my portfolio
  • Onboarded key accounts such as NH Group and Artemis accounting to 40 Room Nights of booking through MMT.
  • Content improvement and additional revenue sources to increase room nights done for my portfolio.

Senior Business Manager Domestic Hotel Supply

Go-MMT (MakeMyTrip India Pvt. Ltd.)
07.2016 - 07.2019
  • Managing multiples zones through a direct roll up of Zonal Managers and Market Managers.
  • Ownership of PnL & Supply related matrices for the earmarked region Inventory and Price control, consumer focused offers, bookability & content enrichment.
  • KEY ACHIEVEMENTS -:
  • Worked on establishing the MMT business through aggressive onboardings in Odisha, West Bengal & Assam, in 3 years the portfolio of hotels grew from 300 hotels to 1900 hotels
  • Average room nights increased by 70% YoY
  • Increased additional commission by 5-10% for existing clients in lieu of sequencing and last minute deals

Senior Associate

Computer Age Management Services (HDFC Mutual Funds)
02.2015 - 07.2016
  • Registrar and transfer agent for HDFC Mutual Funds
  • Resolving client queries within defined turnaround time through co-ordination with internal stakeholders
  • KEY ACHIEVEMENTS -:
  • Trained 3 employees for the same role
  • Got recognized as the best employee (PAN India) within 8 months of joining the organization

Education

Pursuing Certificate Course - Leadership Skills

IIM Ahmedabad
06.2023 - Current

Professional Certificate - Project Management

Google Project Management - Coursera
06.2021 - undefined

Online Certificate - Sales - Closing Strategies

LinkedIn Learning
05.2013 - 06.2015

Post Graduate in Management - Business

All India Management Association
05.2010 - 06.2013

Bachelor of Commerce - Business

Delhi University
04.2008 - 04.2010

High School - Commerce

Mater Dei School

Skills

  • Project Management
  • Budgeting
  • Sales growth
  • Consulting
  • Operations management
  • Business Development
  • Training
  • Negotiation
  • Strategic Planning
  • Decision-making capabilities
  • Process and procedure development
  • Cost analysis and savings
  • Performance improvements
  • ROI Forecasting
  • Task delegation

Timeline

Senior Strategic Account Manager

Agoda India
01.2025 - Current

Strategic Account Manager

Agoda India
09.2023 - 01.2025

Pursuing Certificate Course - Leadership Skills

IIM Ahmedabad
06.2023 - Current

Manager

Razorpay
08.2022 - Current

Professional Certificate - Project Management

Google Project Management - Coursera
06.2021 - undefined

Deputy Manager

Pine Labs
02.2021 - 08.2022

Junior Manager

Paytm
11.2019 - 01.2021

Senior Business Manager International Hotel Supply

Go-MMT (MakeMyTrip India Pvt. Ltd.)
08.2019 - 11.2019

Senior Business Manager Domestic Hotel Supply

Go-MMT (MakeMyTrip India Pvt. Ltd.)
07.2016 - 07.2019

Senior Associate

Computer Age Management Services (HDFC Mutual Funds)
02.2015 - 07.2016

Online Certificate - Sales - Closing Strategies

LinkedIn Learning
05.2013 - 06.2015

Post Graduate in Management - Business

All India Management Association
05.2010 - 06.2013

Bachelor of Commerce - Business

Delhi University
04.2008 - 04.2010

High School - Commerce

Mater Dei School

Similar Profiles

CREATE PROFILE
Sreemoi Nag