Sreemoyee Mukherjee Ganguly

• Building integration by creating organizational structure, as per new functional areas
• Mapping of team members in Workday and accurately accounting for OFRO team members
• Assisting in change management, specifically post reorganization of team members
• Supporting US OFRO Leader in the areas of budgeting, people management, recruitment and strategy
• Providing reporting support for the purpose of better integration in terms of resources, business processes, talent acquisition etc.
• Providing above mentioned support to the india Integration Leader, as well

• Managing and overseeing both US and Non-US Risk research teams (75+ team members)
• Designing the delivery model related to the transition of a service, in terms of:

Process Due Diligence

Solution Development

Transition Planning

Soft Launch

Post Implementation

• Ensuring compliance with SLAs and KPI targets, including day to day service levels, customer experience, quality measures and compliance measures
• Assessing, managing, and resolving problematic developments and situations
• Managing multiple stakeholders
• Designing end to end workflows, suited specifically for each territory
• Creating and implementing best practices; monitoring such best practices to realize benefits from the same
• Identify requirement areas for gap areas and devise strategies to remediate and implement process improvements
• Identifying knowledge gaps and creating specific solutions
• Talent assessment and recruitment

• Displayed effective organization skills, managed multiple and competing priorities and coached others in these aspects as well
• Managed delivery to meet defined quality standards through self and team (team quality was consistently above 99%)
• Supervised team members to confirm compliance with set procedures and quality requirements
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
• Set, managed and achieved deadlines as well as managed escalations from client as required
• Demonstrated flexibility for completing assigned team and individual tasks in allotted timeframe and within an agreed budget
• Communicating and negotiating with clients where required. Proposed custom solutions to manage client expectations through team
• Worked with team to identify areas of improvement and devised solutions based on findings
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
• Mentored and guided employees to foster proper completion of assigned duties
• Established open and professional relationships with team members to achieve quick resolutions for various issues
• Built strong relationships with customers through positive attitude and attentive response
• Demonstrated listening skills which encouraged success and contributed to the resolution of issues and building of new approaches and innovation.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers

• Monitored and managed the delivery and quality of work to ensure it met defined standards
• Applied quality standards to own work and coached other to do so
• Displayed attention to detail in executing and reviewing work products to ensure the highest quality deliverables
• Consistently applied the principles and methods of quality and actively shared learning with team members
• Consistently demonstrated inclusive behaviour, such as teaming/working with people and teams from various backgrounds and experience levels to add value
• Shared deep knowledge of client and business within the team
• Gave timely and effective feedback, both written and verbal, to all team members
• Provided constructive feedback in all situations to enable the development of the team's skill base

• Followed user guide consistently and assisted others to do so in the completion of complex/clearly defined tasks, including meeting and promoting all documentation standards and identifying risk. Also manages and reviews the work of others
• Understood and contributed towards the achievement of individual and team goals and helped new/junior team members understand how to achieve them
• Built, developed and handled client relationship proactively
• Actively managed client relationship, to deliver target quality and volumes, with consideration to ad hoc and non standard requirements
• Reviewed deliverables of team members and ensured a quality work product free of errors and in compliance with documentation standards

• Demonstrated the ability to work independently in the delivery of the most complex work products according to accuracy standards
• Delivered work which met and often exceeded defined quality standards
• Demonstrated flexibility for getting assigned tasks done in timeframe and within the agreed budget
• Acted as a team player through working effectively with others, including working globally
• Consistently displayed a positive attitude and acted with confidence and enthusiasm about Firm and individual goals