Sreena Nambiar N

To enhance my technical knowledge and experience's in order to implement them inan effective manner to achieve the organizational goals. Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

• Handle incoming requests from customers and ensure that issues are resolved accurately.
• Technical troubleshoot and gather information from customers to identify root causes of customer problems and/or dissatisfaction.
• Determine appropriate courses of action to ensure result is a win-win and documents interaction through contact tracking.
• Provide accurate product information and serving as a knowledgeable resource to customer.
• Meet and exceed monthly performance objectives including call quality, attendance, punctuality, adherence and call handle time.
• Balance needs of customers while balancing internal business requirements for productivity and performance - Takes 300 to 800 calls a week, meets service percentage every month for past year.

Reading books

Listening music

Hereby, I declare that all the above-furnished information's are true to best of my knowledge.

• Father's Name: C. Narayanan Nambiar
• Date of Birth: 04/12/87
• Nationality: Indian
• Marital Status: Married
• Religion: Hindu