Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
Interests
Timeline
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Sreenath A B

Sreenath A B

Chennai

Summary

Experienced Team Manager skilled in project management, process improvement, and financial analysis. Successfully led large teams to deliver high-quality results in fast-paced environments. Expertise in virtual assessments, home quality initiatives, and HOA violations. Passionate about utilizing data to drive strategic decisions and improve operational efficiency.

Overview

8
8
years of professional experience

Work History

Team Manager

Opendoor
Chennai
03.2022 - Current
  • Lead a team of 35+ members, ensuring high performance and on-time task completion
  • Managed projects focused on virtual assessments, home quality initiatives, and Homeowner Association (HOA) violations
  • Evaluated and priced homes according to their current conditions for prospective buyers
  • Oversaw the resolution of feedback tickets from multiple platforms, addressing and solving customer issues
  • Trained team members on daily tasks, focusing on achieving consistent quality and productivity

Senior Customer Associate

Allsec Technologies
Chennai
03.2017 - 02.2022
  • Reviewed residential mortgage loans, ensuring compliance with client-specific requirements
  • Prepared assignment verification reports and released documents for subject mortgages
  • Developed and implemented customer service policies to meet and exceed industry standards
  • Led the creation of customer service training processes, improving team efficiency and quality of service

Education

Master of Computer Applications -

Vels University
Chennai
05.2016

Bachelor of Computer Applications -

Alpha Arts and Science College
Chennai
11.2013

Skills

  • Leadership & Team Management
  • Process Improvement & Training
  • Project Management
  • Quality Analysis
  • Data-Driven Decision Making
  • Atlassian
  • Excel
  • Google Sheets
  • ZenDesk
  • Mode Analysis
  • AWS QuickSight
  • Stakeholder Management
  • Operational Excellence
  • Employee Scheduling

Accomplishments

  • Consistently delivered 100% in productivity and quality.
  • Awarded 'Valuable Player of the Team' for exceptional performance.
  • Promoted to Subject Matter Expert and Team Manager within 2 years.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsHealthcare benefitsPersonal development programs

Quote

Strive each day to become the best version of yourself through hard work

Software

Zendesk

JIRA

Quicksight

Mode

Microsoft Office (Word, Excel, PowerPoint)

Google Workspace

Twilio

RingCentral

Languages

Tamil
Native language
English
Advanced (C1)
C1

Interests

Photography

Travel

Dance

Timeline

Team Manager

Opendoor
03.2022 - Current

Senior Customer Associate

Allsec Technologies
03.2017 - 02.2022

Master of Computer Applications -

Vels University

Bachelor of Computer Applications -

Alpha Arts and Science College

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Sreenath A B