Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sreenath Gaddam

Hyderabad

Summary

Highly skilled Application support analyst experienced in monitoring, maintaining,improving, and upgrading systems and applications. Vast experience in high-volume environments with strong analytical, technical, communication and organizationalabilities. Critical thinker highly adept at resolving complex production issues and one who consistently exceeds performance standards. Level-headed and ability to cope up with high pressure situations.

Overview

10
10
years of professional experience

Work History

Ameriprise Financial

Cognizant Technology Solutions
03.2022 - Current
  • Monitoring the Jira tool to analyze, review, and document current functionality to determine potential areas of improvement. Assignment of tasks, bugs, and stories to the resources in Jira, and ensuring that they are closed within the defined SLA. On fixing the issues, get confirmation from the business users, and close the tasks. Participating in retrospective meetings to gather the lessons learned from the issues that occurred, and capturing them on the Confluence page. Enhance the JIRA application to customize the dashboards and publish the reports to the required stakeholders.
  • Understanding client requirements and how they translate to new application features. Perform unit and integration testing before launch. Conduct functional and non-functional testing. Troubleshoot and debug applications. Develop CI/CD services for the internal engineering teams. Develop and optimize CI build jobs with the help of Jenkins. Set up CI with Jenkins and the usage of available plugins.
  • Gathered data from incidents that had been remedied for careful review and analysis, to prevent future events. Developed a highly effective incident response team and trained extensively in preparation for possible events. Assessed incident priority based on impact to the business, and escalated issues as necessary. Developed remediation plans for potential incidents ahead of time, and made appropriate changes during emergencies. Handled high-priority incidents with exceptional poise and composure, making quick decisions in an effort to reduce overall impact. Liaised with other departments to minimize network interruptions and possible downtimes. Communicated regularly with customers concerning data exchange and technology integration. Supported change management of varying scope and type. Established and managed change management processes to fulfill successful project transitions. Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
  • Designed and developed generic, reusable automation testing frameworks.
  • Developed unit test cases for testing and automation.
  • Completed automation of functional and regression testing.

Ameriprise Financial

Cognizant Technology Solutions
03.2020 - 03.2022
  • Provide support for multiple applications under Ameriprise Financial.
  • Worked as a Shift Lead, thereby taking care of operations, capacity planning, shift schedules, escalation handling, timely audits, and training, and guiding the youngsters.
  • Closely monitoring the applications flow from various front office systems to Ameriprise Financial systems, and ensuring the applications get processed in risk systems without any defects.
  • Responsible for identifying issues, formulating an approach, and resolving issues that may impact our ability to serve our clients.

Novartis- Life Sciences

Cognizant Technology Solutions
03.2018 - 02.2020
  • Deliver value-added solutions that focus on IT Service Management, Business Transformation, and Organizational Change Management based on ITIL best practices that focus on the people, process, technology, and information perspectives of providing integrated organization-wide business solutions within the IT infrastructure.
  • Updating various dashboards, such as APM and IRM, on a weekly basis.
  • Providing Excel reports that present extensive, complex information in logical, understandable formats.
  • Responsible for identifying issues, formulating an approach, and resolving issues that may impact our ability to service our clients.
  • Deliver value-added solutions that focus on IT Service Management, Business Transformation, and Organizational Change Management based on ITIL best practices that focus on the people, process, technology, and information perspectives of providing integrated, organization-wide business solutions within the IT infrastructure.
  • Updating various dashboards, such as APM and IRM, on a weekly basis.
  • Providing Excel reports that present extensive, complex information in logical, understandable formats.
  • Responsible for identifying issues, formulating an approach, and resolving issues that may impact our ability to serve our clients.

UBS Global Event Monitoring

Cognizant Technology Solutions
04.2015 - 02.2018
  • The Global Event Management team, a team under Global Production Services (GPS) Technology organization, offers a myriad of service offerings across Application Monitoring, Batch Monitoring, Infrastructure Monitoring, Technology Health Checks, and other concierge services.
  • Configured and monitored the Net cool for the GFIT and RMIT suite, took care of incidents, and ensured timely resolution before the SLAs were breached.
  • Helped identify recurring patterns that can be eliminated by minor fixes, and syndicated the same to L2 teams for fixes (e.g. Maxrun alarms, alerts during scheduled downtimes, etc.
    • Worked as a Shift Lead, thereby taking care of operations, capacity planning, shift schedules, escalation handling, timely audits, and training and guiding the youngsters.
  • Monitoring the daily loads, along with handling user queries, starting from file load, cube refresh, data extracts, and data breaks.
  • Hosting weekly calls to track, resolve and escalate outstanding issues, open tickets and focusing on targets & achievements.
  • Closely monitor the data flow from various front office systems to Finance IT systems, and ensure the data gets processed in risk systems without any defects.
  • Participation in Infra weekend activities, isolation tests, and BCM testing, wherein we shut down and bring up the applications based on SOPs.
  • Working towards the setup and configuration of NetCool, and health checks for the monitoring team.
  • Participation in the demand management initiatives.
  • Performing workarounds for Autosys failures, queue/topic build-ups, application issues, user queries, and other data load/quality errors.

Education

B.Tech - Computer Science Engineering

Vignan's Institute of Technology And Aeronautical
Hyderabad
06-2014

Skills

  • AWS
  • Jenkins
  • Sumologic
  • Dynatrace
  • Kibana
  • Grafana
  • SQL
  • PLSQL
  • Java
  • Linux
  • Service Now
  • ITIL V4
  • Informatica, Toad, Autosys, MS
    Office & Advance Excel (Pivots,
    lookup’s , Formulae's etc)

Accomplishments

  • Awarded Top most rating for the Seven successive years.
  • Achieved CIS SALUTATION award for the contribution and efforts to the COGNIZANT INFRASTRUCTURE SERVICES for Five years.
  • Developed the basic applications on popular operating system “Android”.
  • Attended Workshop on Information Security –InfoSec-2013 in JNTUH.
  • Completed workshop on Data mining and Information security in VITS.
  • Volunteered for a technical fest (Praudhyogiki 2k11) in VITAE.
  • Achieved an A-Grade Certificate at National Cadet Corps (NCC) in year 2007.

Languages

English
First Language
Telugu
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Timeline

Ameriprise Financial

Cognizant Technology Solutions
03.2022 - Current

Ameriprise Financial

Cognizant Technology Solutions
03.2020 - 03.2022

Novartis- Life Sciences

Cognizant Technology Solutions
03.2018 - 02.2020

UBS Global Event Monitoring

Cognizant Technology Solutions
04.2015 - 02.2018

B.Tech - Computer Science Engineering

Vignan's Institute of Technology And Aeronautical

Similar Profiles

CREATE PROFILE
Sreenath Gaddam