Travelling
Sreenath Velu
Assistant Manager ( Sales & Operations)
Chennai
Summary
Experienced and self-motivated Sales Manager with five years of industry experience overseeing sales figures and new account developments.
A strong leader with the ability to increase sales and develop strategies to retain customers.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition.
Successful at improving sales procedures to streamline and strengthen processes.
Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Assistant Manager - Operations & Sales
Miles Education Pvt Ltd
Coimbatore
06.2022 - Current
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Trained new sales professionals and provided coaching as needed to maintain company sales success.
- Successfully managed sales team of several people to meet and achieve sales goals.
- Provided optimal assistance to General Manager and handled variety of tasks.
- Identified and maximized sales opportunities.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Managed over 50 Customer Calls per day and converted 15% on New Product sales & Add on Sales
Team Leader - CRM Operations
Bharati Airtel Pvt Ltd
Chennai
02.2020 - 05.2022
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Collaborated with sales team members to identify growth opportunities and develop strategies to seize them.
- Monitored performance of sales team members and worked to increase team morale and motivation.
- Successfully managed sales team of several people to meet and achieve sales goals.
- Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using products
- Prevented long waits by quickly and carefully ringing up items, adding to hassle-free experience of customer.
- Brought forth service-oriented attitude dedicated to customer experience.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
Sales Representative
PSM Agro Foods Pvt Ltd
Chennai
04.2017 - 01.2020
- Created strategic brand building events to promote current product portfolio.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established new accounts through cold calling ( 50 New Customer Calls ) and personal visits to potential customers.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
- Built strong client rapport to establish diversified network of connections.
Administrative Assistant
PSM Agro Foods
Chennai
02.2015 - 03.2017
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Executed record filing system to improve document organization and management
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Managed over 100 mails per day on stock report and sales report
Education
B.Tech - Mechanical
Kalinga University
Chennai 04.2014 - 06.2017
Diploma - Electronics Robotics
Murugappa Polytechnic College
Chennai 05.2008 - 05.2011
SSLC -
St Johns Matriculation Higher Secondary School
Chennai 04.2007 - 06.2008
Skills
Relationship building
undefinedAccomplishments
- Supervised team of 15 staff members.
- Created and documented customer service processes and procedures which enabled implementation of key metrics.
- Improved OTD from 54% to 90% through clear streamlined processes, dramatically improving customer satisfaction.
- Implemented department restructure that increased productivity from 35% to 55% in last 3 Months.
- Hit and exceeded department KPIs by 20% for 5 months in a row.
- Maintained a customer satisfaction rate of 95% for 2021
- Solved 20 - 25 tickets on a daily basis
- Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the products
- Cold-called 20+ potential clients on a daily basis, with a closing rate of 10% to 20%.
Interests
Driving
Listening Music
Timeline
Assistant Manager - Operations & Sales
Miles Education Pvt Ltd
06.2022 - Current
Team Leader - CRM Operations
Bharati Airtel Pvt Ltd
02.2020 - 05.2022
Sales Representative
PSM Agro Foods Pvt Ltd
04.2017 - 01.2020
Administrative Assistant
PSM Agro Foods
02.2015 - 03.2017
B.Tech - Mechanical
Kalinga University
04.2014 - 06.2017
Diploma - Electronics Robotics
Murugappa Polytechnic College
05.2008 - 05.2011
SSLC -
St Johns Matriculation Higher Secondary School
04.2007 - 06.2008
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