Sreenath Reddy Kommuru
Tirupati
Summary
Polished hotel front desk manager offering exemplary communication skills. Dynamic and personable and well-versed in handling multiple tasks at once. Experience as front desk manager for high-end hotel. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Marasa Sarovar Premiere
11.2019 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints by addressing issues with rooms promptly.
- Attended staff meetings and brought issues to attention of upper management.
- Checked guests in out of hotel, made reservations, and processed payments.
Waiter
Marasa Sarovar Premiere
09.2018 - 10.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
Education
Bachelor of Science In Hotel Management - Hotel Management
Annamalai University
Chennai , India05.2018
Board Of Intermediate - Intermediate
Sri Chaitanya Jr College
Tirupati05.2015
SSC - Board Of Secondary Education
Silver Bells Central School
Tirupati04.2012
Skills
- Meeting Coordination and Support
- Leadership and Change Management
- Administration and Operations
- Staff Training
- Maintenance Requests
- Property Management Systems
- Strategic Planning
- Group Room Block Reservations
- Guest Service Oversight
- Guest Relations
- Staff Development
- Check-In and Check-Out Procedures
- Microsoft Office
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Timeline
Front Desk Manager
Marasa Sarovar Premiere
11.2019 - Current
Waiter
Marasa Sarovar Premiere
09.2018 - 10.2019
Bachelor of Science In Hotel Management - Hotel Management
Annamalai University
Board Of Intermediate - Intermediate
Sri Chaitanya Jr College
SSC - Board Of Secondary Education
Silver Bells Central School
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