Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sreenath Reddy Kommuru

Tirupati

Summary

Polished hotel front desk manager offering exemplary communication skills. Dynamic and personable and well-versed in handling multiple tasks at once. Experience as front desk manager for high-end hotel. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Overview

3
3
years of professional experience

Work History

Front Desk Manager

Marasa Sarovar Premiere
11.2019 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Attended staff meetings and brought issues to attention of upper management.
  • Checked guests in out of hotel, made reservations, and processed payments.

Waiter

Marasa Sarovar Premiere
09.2018 - 10.2019
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new servers on restaurant policies and procedures.

Education

Bachelor of Science In Hotel Management - Hotel Management

Annamalai University
Chennai , India
05.2018

Board Of Intermediate - Intermediate

Sri Chaitanya Jr College
Tirupati
05.2015

SSC - Board Of Secondary Education

Silver Bells Central School
Tirupati
04.2012

Skills

  • Meeting Coordination and Support
  • Leadership and Change Management
  • Administration and Operations
  • Staff Training
  • Maintenance Requests
  • Property Management Systems
  • Strategic Planning
  • Group Room Block Reservations
  • Guest Service Oversight
  • Guest Relations
  • Staff Development
  • Check-In and Check-Out Procedures
  • Microsoft Office

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)

Timeline

Front Desk Manager

Marasa Sarovar Premiere
11.2019 - Current

Waiter

Marasa Sarovar Premiere
09.2018 - 10.2019

Bachelor of Science In Hotel Management - Hotel Management

Annamalai University

Board Of Intermediate - Intermediate

Sri Chaitanya Jr College

SSC - Board Of Secondary Education

Silver Bells Central School

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Sreenath Reddy Kommuru